Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Google reviewers rate Midwest Express Clinic Urgent Care 4.8 out of 5 based on 1788 reviews, with the owner responding to 94% of them. Patients frequently praise the facility's cleanliness, short wait times, and friendly, professional staff who provide thorough explanations during visits. Common services include urgent care for respiratory infections, minor injuries, and Lipo-B shots. However, some low-star reviews criticize high costs for basic care, poor phone customer service, and instances of perceived disrespect or inadequate follow-up after initial diagnoses.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.
Bar = this company · dark tick = category median.
1,787 Google reviews we collected
Phrases our text analysis found in 1,337 written reviews
How often each topic comes up in the written reviews
We read 1,337 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff was so very kind from the moment you entered to the lab people to the x-ray people, and to the nurse practitioner… They helped me with an up…”
“…I called and explained the situation to the receptionist she was so rude & annoyed I called half an hour before closing time.…”
“…tioner… They helped me with an upper respiratory infection and by the next day.…”
“…ice to handle my care with attention and professionalism, but due to delays and what I perceive as a lack of competence, I have been left waiting DAYS…”
“…ocation for Lipo-B shots but, today, Ruth gave me my Lipo-B shot, she did a great job, she was very professional and quick, barely felt the shot, she…”
“I come here because i always have the best experience but the other day was horrible.”
“I recommend everyone who is in a urgent need or even need to go to see a doctor please go there.”
“I recommended this location due to previously having a great experience here.”
“She listened to my concerns, made me feel heard, and genuinely cared about helping me.”
“No patient or employee deserves to feel ignored, dismissed, or unsafe by the very people who are supposed to care for them.”
“Was going to go have my flu shot at Target but they offered them for affordable price so I added it too.”
“Did exactly what I needed, way cheaper than my overpriced doctor and takes him days with multiple calls to get refills days after the visit.”
“In midwest express clinic burbank we trust 🙏 ( i love the staff and drs they have they are so welcoming and friendly, i take my kids whenever one the…”
praise complaint · found by our text analysis, Google review wording unchanged.
The staff was so very kind from the moment you entered to the lab people to the x-ray people, and to the nurse practitioner… They helped me with an upper respiratory infection and by the next day. I was already feeling much better… Thank you. This place is the best.
Loved it walked right in, seen a nurse got all my vitals seen a Dr immediately and was out of there in less than 30 minutes. Everyone was very pleasant! The Dr was super friendly!!!
My grand daughter was ill and they immediately attended us. Great staff!!! Clean office, friendly and concerned doctor. I love and recommend this office!!! The best of the best!!
I just love the Burbank location on Cicero Ave, the clinic is always so clean, the staff is always so friendly and professional. It's been a while since I've gone to the location for Lipo-B shots but, today, Ruth gave me my Lipo-B shot, she did a great job, she was very professional and quick, barely felt the…
Although I have a primary care doctor, I prefer Midwest’s express clinic over urgent care or the emergency room. The doctors and staff make me feel like family. They listen to my concerns, take the time to address the problem, and consistently provide excellent care. I always feel heard, cared for, and confident in…
Dr Zofia and the staff were wonderful with my daughter which we really appreciated. You guys are rock stars
4.8 ★★★★★ 1,788 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Thank you for all your support and help.
Mari, we're so glad to hear you were pleased with our service! Providing a positive experience for every patient is what our team works toward each day. Thank you for your kind words and for choosing Midwest Express Clinic!
Everyone was welcoming from registration to the MA and NP .
Francisco, we're delighted to know our entire team made you feel welcome! Creating a friendly and comfortable environment is something we take great pride in. Thank you for your kind words and for choosing Midwest Express Clinic!
The staff was so very kind from the moment you entered to the lab people to the x-ray people, and to the nurse practitioner… They helped me with an upper respiratory infection and by the next day. I was already feeling much better… Thank you. This place is the best.
Thank you so much for your review of Midwest Express Clinic, Carol! We truly appreciate the feedback and hope to hear from you again.
Very professional and did a great job
Thank you for taking the time to leave us a rating, Marty! We truly appreciate your support and are grateful you chose Midwest Express Clinic. Your feedback means a lot to our team!
Loved it walked right in, seen a nurse got all my vitals seen a Dr immediately and was out of there in less than 30 minutes. Everyone was very pleasant! The Dr was super friendly!!!
Angie, we're happy to hear you had an awesome time with us at Midwest Express Clinic! Thanks for sharing your experience. We hope you stop by and see us again soon.
This place was very clean and everyone is very friendly and professional
Thank you for the wonderful feedback, Reynaldo! We're glad to hear that our clean environment and friendly, professional team made such a great impression. We appreciate you taking the time to share your kind words!
Dr Sophie was excellent
Alistair, thank you for the wonderful feedback! We're so glad Dr. Sophie made such a great impression. Our team takes pride in providing exceptional, compassionate care, and we love seeing their hard work recognized. We'll be sure to pass along your kind words!
My grand daughter was ill and they immediately attended us. Great staff!!! Clean office, friendly and concerned doctor. I love and recommend this office!!! The best of the best!!
Dianne, your enthusiasm means the world to us! We're so happy our team's kindness, attentiveness, and welcoming environment made such a wonderful impression on your family. Providing compassionate care for patients of all ages is something we take great pride in. Thank you for trusting Midwest Express Clinic and for your amazing recommendation!
I just love the Burbank location on Cicero Ave, the clinic is always so clean, the staff is always so friendly and professional. It's been a while since I've gone to the location for Lipo-B shots but, today, Ruth gave me my Lipo-B shot, she did a great job, she was very professional and quick, barely felt the shot, she's a real asset to the Midwest Express Clinic.
Thank you for sharing Chris! We’re delighted to know you’ve been happy with your visits.
Although I have a primary care doctor, I prefer Midwest’s express clinic over urgent care or the emergency room. The doctors and staff make me feel like family. They listen to my concerns, take the time to address the problem, and consistently provide excellent care. I always feel heard, cared for, and confident in their treatment. Thank you for always taking such good care of me!
Thank you for your heartfelt review, Tammy! It means so much to know that our team consistently makes you feel heard, valued, and cared for. Treating every patient like family is at the heart of what we do, and we're grateful for your continued trust and support!
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
