Customers frequently cite punctual arrivals, detailed communication, and thorough cleanup after chimney sweeps, repairs, and fireplace installations. Reviews highlight reasonable pricing and the team's ability to explain complex issues clearly. One recurring criticism involves an inspection where specific components were marked as checked without proper verification, leading to a high-cost estimate that the customer found questionable.
Google rating: 5.0 out of 5 from 196 reviews (99% five-star).
Reviews on this page: 196 Google reviews (193 with written comments, 42 with photos).
Owner responses: the business replied to 93% of reviews.
Reviews from Google, shown as published (original wording, unedited).
DM
Diana Mantz5 reviews
★★★★★
We could not be more pleased with Midwest Fireplace! You don’t find many contractors who are so experienced and conscientious. They went over and above what was required, addressing previously unknown issues on our chimney and roof. The owner is personally involved in the construction and closely supervised the whole process. He addressed all our questions and concerns, and the communication was outstanding. Peter and Jordan were the consummate professionals—personally and professionally. The job was completed as promised, on time and early. So thankful we discovered them. Highly recommend!!!
Peter and Jordan came out to our house and completed quality work in a timely manner. They were friendly, knowledgeable and genuinely appreciated the business. Will definitely use these guys again!
Everyone from Midwest Chimney & Fireplace has been fantastic to interact with. Our sales contact was Mark - very knowledgeable and friendly. The hands-on crew were Jordan and Peter. Their work ethics blew us away! Every step of the process was explained, safety was always a top priority and our house was left sparkling clean after every construction step. Seriously, SO CLEAN after the demolition! They communicated every step before it happened and always followed up to ensure satisfaction. All of these folks work so well together maintaining professionalism in everything they do. Our fireplace is gorgeous and we couldn’t be happier with the entire process. Thank you, all!
The team at Midwest did a great job inspecting our fireplace system! Went over everything with us and were friendly and kind, highly recommend worth the wait
Response from the owner · 2 weeks ago
Hi Sam, thanks for sharing your experience! We're so glad the inspection went smoothly and that our technician was able to walk you through everything. Thank you again for the wonderful review and we greatly appreciate your recommendation!
hello, We had a gas insert installed and the owner(Peter) was always very informative and always made himself available if I had any questions. They also have a great protocol for laying tarps, plastic, and etc for the other work we had done. I absolutely would highly recommend this company to anyone in need of chimney or fireplace work.!!
Response from the owner · 3 weeks ago
Hi Daniel, thanks for the awesome review! Peter and the team are glad you're happy with your gas insert installation and our clean setup. We really appreciate your business and recommendation! Thank you again!
Nice guy, showed up on time. Inspection documentation was completed, but things on the form were marked as inspected that were NOT inspected. Did not use camera to inspect flu liner. Did not remove cap on chimney. Quickly determined that fireplace was unsafe and was eager to provide estimates to gut entire mantel, fireplace, interior chimney for $21k vs getting replacement gas unit for $10k. Would have been ok with determination that unit was unsafe if everything had been adequately assessed. Can’t recommend inspection from Midwest Fireplace and Chimney given that stated inspection was not completed.
Response from the owner · 3 weeks ago
Hi Sarah,
We're sorry you feel this way, but several statements in this review are simply not accurate. Our technician did complete the requested Level 1 inspection and performed the job according to the scope of the inspection.
We take our inspection documentation and NFPA requirements seriously, and our technicians are trained to document their findings and identify safety concerns appropriately. A Level 1 inspection does NOT automatically require a camera scan or removal of the chimney cap, however, our technician did manage to inspect your flue. Our technician simply documented his findings, which you agreed with and signed off on, and provided recommendations based on the conditions observed and are not an attempt to pressure a customer into purchasing unnecessary work. Additionally, these estimates were put together and sent to you the following day.
We stand behind our technician and the work that was performed, and would be glad to discuss the inspection report and the specific items documented with you directly. Thank you for your feedback and we hope this helps clarify any misunderstanding.
Peter and Jordan did a fantastic job on our chimney rebuild! They were very efficient and courteous. I would recommend this company and these gentlemen for their 5 star service !
Response from the owner · 3 weeks ago
Thank you so much for your review! We are thrilled to hear that Peter and Jordan did a fantastic job on your chimney rebuild. Providing efficient and courteous service is exactly what we strive for. We truly appreciate your recommendation and your business!
We converted our old open fireplace to a wood burning insert. Great experience with the team all around. Easy to work with on the quote and installed on time. Explained the new system and how to maintain it. Looking forward to our first fire once the temperature cools off and fall/winter sets in!
Response from the owner · 3 weeks ago
Hi Bradley, thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear you had a great experience with our team from the initial quote all the way through to installation. Enjoy that first fire this winter, and please let us know if you ever need anything else!
Repeat customer here. Peter has inspected and swept my chimney several times, and he has always been very professional and courteous. He also took the time to answer all of my questions throughout the process and explain the inspection report. And the house was just as clean when he left as when he arrived - no mess! I would highly recommend using Midwest Fireplace and Chimney!
Response from the owner · 3 weeks ago
Thank you so much for your kind words and for being a loyal, repeat customer! We're thrilled to hear Peter provided a professional, clean experience, and we truly appreciate your high recommendation and your business!
