Over the last 20 years I have had a pond at each of my homes. For large ponds, especially ponds with substantial fish populations, it is customary to have the ponds drained and cleaned twice a year in the spring and fall. I had used the same firm for the last 20 years, but this year I decided to try a new provider for pond services of all kinds. I tried a team by Midwest Pond Features and Landscape. The engagement team from Midwest Pond Features and Landscape was Suliaman. The team provided detailed work cost estimates in advance of the project, the arrived on time, they worked hard all day, they communicated very well with me keeping me informed of developments, schedules and challenges. They completed the project on time, nicely cleaned up the work area and did it all for significantly less than I had been paying for the service. Suliaman and his team were friendly, careful with my property and great communicators. I highly recommend them.
Midwest Pond Features and Landscape
Midwest Pond Features and Landscape at a glance
Midwest Pond Features and Landscape holds a 4.9/5 rating from 81 reviews, with customers frequently praising the team for punctuality, clear communication, and thorough services like pond cleaning, fish removal, and waterfall installation. Positive feedback highlights professional conduct, helpful maintenance advice, and reasonable pricing. However, several low-star reviews describe a recurring pattern of unreliability, including missed appointments, last-minute cancellations, and significant scheduling delays that left clients waiting for estimates or repairs.
- Google rating: 4.9 out of 5 from 81 reviews (96% five-star).
- Reviews on this page: 81 Google reviews (77 with written comments, 13 with photos).
- Owner responses: the business replied to 21% of reviews.
- Most recent review: October 24, 2026.
- Service: Water Feature Installation serving Lansing, Illinois.
Data from Google, last updated October 27, 2026.
Score profile vs other water feature installation
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Bar = this company · dark tick = category median.
Star ratings
81 Google reviews we collected
- 5 stars7896%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star34%
Praise vs complaints
Phrases our text analysis found in 77 written reviews
- Praise16398%
- Complaints42%
Topic share
How often each topic comes up in the written reviews
- Quality & results4426%
- Staff & attitude3722%
- Would recommend2817%
- Speed & response2113%
- Communication1811%
- Honesty & trust106%
- Price & value95%
What customers talk about
We read 77 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…OUT & POWERWASH EVERYTHING WITHIN MY POND, AND SULAIMAN & HIS HELPER DID A FANTASTIC JOB AND OFFERED ALOT OF POND SUGGESTIONS WHICH I APPRECIATED, JU…”
“Suliaman and his team were friendly, careful with my property and great communicators.”
“I would recommended any pond owner to work with them.”
“I cant say weather or not they do good work as I will never use them after this.”
“…d detailed work cost estimates in advance of the project, the arrived on time, they worked hard all day, they communicated very well with me keeping m…”
“…e of the project, the arrived on time, they worked hard all day, they communicated very well with me keeping me informed of developments, schedules an…”
“Experienced guys, trustworthy, and great to work with.”
“They are also much more reasonable than our previous pond servicer.”
People customers mention
- Sulaiman 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
What reviewers say about Midwest Pond Features and Landscape
From 24 detailed written reviews; every point below is quoted in at least one review.
- Mentioned most: Would recommend (15 praise, 2 complaints); Quality of work (15 praise); Communication (9 praise); Explains clearly (9 praise); Punctuality (6 praise, 2 complaints); Friendly & courteous (5 praise, 1 complaint); Professionalism (6 praise); Speed (4 praise).
- Reported results: 3 problem fixed, 3 job left unfinished, 2 exceeded expectations, 1 refund given.
- Value for money: 1 said worth it.
- Jobs reviewed: pond (7), koi pond (2).
Recent reviews
Excellent service start to finish. Very communicative and answered all my questions, called prior to arrival, highly respectful of my property, very personable and did exactly what they promised to do. So glad it's done. Previous owners put the pond in, but I let it go after years of maintaining it. Too many other…
FIRST TIME HIRING THIS POND CLEANING COMPANY TO REMOVE ALL MY HUGE KOI FISH AND DO A TOTAL CLEAN OUT & POWERWASH EVERYTHING WITHIN MY POND, AND SULAIMAN & HIS HELPER DID A FANTASTIC JOB AND OFFERED ALOT OF POND SUGGESTIONS WHICH I APPRECIATED, JUST WISH THE PRICE WAS A LITTLE CHEAPER, BUT HOPEFULLY NEXT SPRING…
We had a great experience renewing our pond with Midwest Pond. Worked with our schedule and the result is fantastic.
This was my first year working with Midwest Pond Features and they did an excellent job with my spring clean out. The owner, Sulaiman, has great communication and offered a bunch of helpful advice to improve how I maintain the pond, and even stopped by for a leak inspection at no cost. I would recommended any pond owner to work with them.
Excellent job and reasonable price! We have used Midwest for multiple years and will use them again next year!
It was our first time and was a great experience on time as scheduled very detailed and knowledgeable customer oriented . After the clean out we discussed some solutions for an issue that was created by a previous company looking forward to doing future business with them
Photos
Customer reviews
4.9 ★★★★★ 81 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent service start to finish. Very communicative and answered all my questions, called prior to arrival, highly respectful of my property, very personable and did exactly what they promised to do. So glad it's done. Previous owners put the pond in, but I let it go after years of maintaining it. Too many other things to do so I asked these gentlemen to get rid of it. Glad it's gone. Thank you guys! Great job.
FIRST TIME HIRING THIS POND CLEANING COMPANY TO REMOVE ALL MY HUGE KOI FISH AND DO A TOTAL CLEAN OUT & POWERWASH EVERYTHING WITHIN MY POND, AND SULAIMAN & HIS HELPER DID A FANTASTIC JOB AND OFFERED ALOT OF POND SUGGESTIONS WHICH I APPRECIATED, JUST WISH THE PRICE WAS A LITTLE CHEAPER, BUT HOPEFULLY NEXT SPRING SULAIMAN WILL GIVE ME A DISCOUNT AFTER I TALK WITH HIM AGAIN !!! SO THANK U SULAIMAN FOR THE WONDERFUL JOB YOU DID ON MY KOI POND LT.DET./AGENT SCOTT
We had a great experience renewing our pond with Midwest Pond. Worked with our schedule and the result is fantastic.
Excellent service.
This was my first year working with Midwest Pond Features and they did an excellent job with my spring clean out. The owner, Sulaiman, has great communication and offered a bunch of helpful advice to improve how I maintain the pond, and even stopped by for a leak inspection at no cost. I would recommended any pond owner to work with them.
Thank you Kyle for giving us the opportunity to service your pond!
Excellent job and reasonable price! We have used Midwest for multiple years and will use them again next year!
Thank you Mr. David for giving us another opportunity to service your Pond!
It was our first time and was a great experience on time as scheduled very detailed and knowledgeable customer oriented . After the clean out we discussed some solutions for an issue that was created by a previous company looking forward to doing future business with them
My sincerest thanks to all of you who have previously written reviews. If not for you, it may not have been such an easy decision for me to select Midwest Pond Features to clean my pond. They were fabulous. Sulaiman was a great communicator and extremely responsive. He and his team of 3 guys arrived on time, truly cared, and did an outstanding job. There are two pumps in my skimmer box, one for the waterfall and the second to prevent the pond from freezing by creating motion. The second pump had not generated any water movement for years despite my working with other firms. I mentioned it to Sulaiman, without any hesitancy, they blew out the lines. What a difference this pump has made in the water movement and enjoyment of our pond. A suggestion, don't spend any additional time looking for a firm to care for your pond. If you have read this review, then you have found them!!!
Completely unreliable; would not recommend. The owner had me waste 2 full days waiting for him to stop by to review a new pond design and provide a proposal. The first day, he changed the expected arrival time twice, only to cancel at the end of the day and asked if he could push it to the following day, which I reluctantly accepted. The following day (yesterday), he never showed up, nor had the courtesy to call/text. At the end of the second day, I needed to leave, so I texted him to simply let him know I was leaving, thinking he would apologize and attempt to reschedule again. I have since received no response. Thanks for wasting 2 days of my valuable time waiting for you.
Business details
- Phone: (630) 407-1415
- Website: midwestpondfeatures.com
- Service area: Lansing, IL