DEEP CLEANING SERVICES · OAKLAND, CA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%74+25.9Reliability 15%84+12.6Craft & service 20%16+3.2Value 10%22+2.2Momentum 8%71+5.7Track record 7%36+2.5Accountability 5%51+2.6Experts Score= 55Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.55SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%74+25.9Reliability 15%84+12.6Craft & service 20%16+3.2Value 10%22+2.2Momentum 8%71+5.7Track record 7%36+2.5Accountability 5%51+2.6Experts Score= 55Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.55SCOREMilan Cleaning Company
Better than 58% of deep cleaning services · #17 of 40
5.0★102 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 1.8%)Share of reviews from the last 24 months that gave 1 or 2 stars.
%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Milan Cleaning Company for standard cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$259
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#33 / 37
All 3 Google reviews tagged “Standard cleaning”
Liza1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Great service they responded short notice and were very helpful to help my son finish packing and clean before his move.
Moving-related cleaningStandard cleaningInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
Kendred1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Milan Cleaning Company did a wonderful job cleaning our apartment. Very impressed with their attention to detail, timeliness and communication. We’ll be using their services again.
General housekeepingStandard cleaning+ Quality+ Professionalism+ Value
ErinLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Went above and beyond. Seeing a clean house gave me the peace of mind I needed.
Standard cleaning+ Responsiveness+ Punctuality+ Quality
vs category
Blue = Milan, grey = deep cleaning services average
Rating over time
Price
Not enough reviews with a price yet.
Great price 100%Reasonable 0%Overpriced 0%Not sure 0%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%74+25.9Reliability 15%84+12.6Craft & service 20%16+3.2Value 10%22+2.2Momentum 8%71+5.7Track record 7%36+2.5Accountability 5%51+2.6Experts Score= 55Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
74
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
84
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
16
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
22
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
71
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
36
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
51
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+9 / −0
Professionalism
+10 / −0
Responsiveness
+6 / −0
Punctuality
+6 / −0
Value
+5 / −0
