Yeeps fan
Review from Google · view on Google10/10 re stringed my cello really good
Response from the owner · 6 hours ago
Thank you for trusting Milano Music with your cello!
Milano Music Center
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%81+51.5Reliability 28%77+21.7Replies to reviews 8%73+6Experts Score= 79Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 48 musiciansPosition by Experts Score among all companies we track in this category. · better than 45%
4.8 ★★★★★ 1,864 Google reviews · 24 photos
86%five-star reviews
4.80★last 12 monthsAverage stars on reviews from the last 12 months only.
3.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
45%reviews answered by the owner
Oct 2026latest review
Milano Music Center at a glance
Google reviewers rate Milano Music Center 4.8 out of 5 based on 1864 reviews, with the owner responding to 45 percent of them. Customers frequently praise the store’s extensive inventory, affordable rentals, and patient staff who assist with instrument selection and repairs. However, a minority of low-star reviews criticize specific repair workmanship and describe instances of unfriendly or dismissive service interactions.
- Google rating: 4.8 out of 5 from 1,864 reviews (86% five-star).
- Reviews on this page: 1,864 Google reviews (1,207 with written comments, 62 with photos).
- Owner responses: the business replied to 45% of reviews.
- Most recent review: October 28, 2026.
- Service: Musician serving Phoenix, Arizona.
Data from Google, last updated October 29, 2026.
Score profile vs other musicians
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Milano Music Center: 81/100 on this factor. Category median: 84.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Milano Music Center: 77/100 on this factor. Category median: 80.B
77
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Milano Music Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Milano Music Center: 73/100 on this factor. Category median: 42.B
73
Bar = this company · dark tick = category median.
Star ratings
1,864 Google reviews we collected
- 5 stars1,60986%
- 4 stars1709%
- 3 stars322%
- 2 stars171%
- 1 star362%
Praise vs complaints
Phrases our text analysis found in 1,207 written reviews
- Praise94595%
- Complaints485%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude48449%
- Price & value16316%
- Quality & results14715%
- Would recommend929%
- Speed & response556%
- Communication263%
- Honesty & trust263%
What customers talk about
We read 1,207 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was super kind, professional, and made me feel welcomed, unlike a lot of other guitar stores.”
“rolling their eyes as they watched the Dad and toddler as if inpatient---NEGATIVE VIBES & UNPROFESSIONAL to say the least.”
“I've been coming to Milanos for 30+ years now, and the selection is still great, everyone is friendly, and the prices are very reasonable.”
“Too expensive!”
“I really appreciate the great experience and will definitely be back!”
“The last two times I brought in an instrument for repair I had the worst time even getting an estimate.”
“I will definitely recommend Milano Music to anyone looking for instruments (purchase or rent) any time.”
“So I'm disappointed with the service here and will not use them for service or purchase from them in the future.”
“Proficient, efficient, and professional staff in string instruments repair and register.”
“I have been slowly building up my at home studio (since right before quarantine); the folks at Milano are so kind, generous with their time, and full…”
“We rent my daughter’s cello from here for school orchestra and they make rentals very easy to work with.”
“Plain and simple poor communication lack of promises fulfilled”
“They lost their best luthier some time ago and I had to go elsewhere for dependable knowledgeable repairs.”
“Obviously they lied about doing so because they just today charged me again.”
People customers mention
- Mesa 44 reviews
- Milanos 29 reviews
- Johnny 21 reviews
- John 16 reviews
- Fred 12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
DimasLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Takes Many Intruments Centers out the game... Plus they work on instruments in store 100% satisfied!
MattLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Great selection from accordions to wah wah pedals. Even better staff, thanks Ethan for making sure my son got exactly what he wanted in the cymbal selection.
MattieLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Neil is a great drum instructor! Super patient and very knowledgeable! My kid is very lucky to be learning from him!
MarcellLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Hands down, one of the best music stores in the state of Arizona! They have everything you could possibly think of to get you set up right. I want to give a huge thank you to John for helping me purchase one of my dream guitars. He was super kind, professional, and made me feel welcomed, unlike a lot of other guitar…
RyanLocal Guide · 76 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Update 10/4/2026: Went in yesterday to check out guitars, and Johnny was awesome: He helped me find the ones I'd seen on the Milano's website, and also took the time to point out similar models that I hadn't found on my own. Then he gave me plenty of space to try out all the different brands and models, and I wound…
ALocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Awsome music store. I had questions about a violin that I'm selling as I only play guitar. The help I received was Awsome. The lady was so patient with my dozens of questions. I referred the lady that bought my violin to go over there for anything. She already knew who they were and said she's known about that store…
Photos
Customer reviews
4.8 ★★★★★ 1,864 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Dimas GalazLocal Guide · 30 reviewsTotal number of Google reviews Dimas has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTakes Many Intruments Centers out the game... Plus they work on instruments in store 100% satisfied!
Response from the owner · 6 hours ago
Thank you for the great praise, Dimas. Glad to hear you were happy with our service.
Matt TobeyLocal Guide · 71 reviewsTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat selection from accordions to wah wah pedals. Even better staff, thanks Ethan for making sure my son got exactly what he wanted in the cymbal selection.
Response from the owner · 6 hours ago
Thank you for bringing your son into our store, Matt. We are proud of our great staff and large selection!
Mattie ValenzuelaLocal Guide · 13 reviewsTotal number of Google reviews Mattie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNeil is a great drum instructor! Super patient and very knowledgeable! My kid is very lucky to be learning from him!
Response from the owner · 4 hours ago
Thank you, Mattie! We're glad to hear that Neil's patience and knowledge are making such a positive impact on your child's learning experience.
MarcellLocal Guide · 46 reviewsTotal number of Google reviews Marcell has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHands down, one of the best music stores in the state of Arizona! They have everything you could possibly think of to get you set up right. I want to give a huge thank you to John for helping me purchase one of my dream guitars. He was super kind, professional, and made me feel welcomed, unlike a lot of other guitar stores. I really appreciate the great experience and will definitely be back!
Response from the owner · 6 hours ago
Thank you for your kind review, Marcell. We are so happy to hear you had such a great experience in our store. See you again soon!
Ryan PetersonLocal Guide · 76 reviewsTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleUpdate 10/4/2026: Went in yesterday to check out guitars, and Johnny was awesome: He helped me find the ones I'd seen on the Milano's website, and also took the time to point out similar models that I hadn't found on my own. Then he gave me plenty of space to try out all the different brands and models, and I wound up going home with a different guitar altogether than I thought I'd want walking in. Amazing customer service, and a super friendly vibe means I'll still keep coming here for anything musically related. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I've been coming to Milanos for 30+ years now, and the selection is still great, everyone is friendly, and the prices are very reasonable.
Response from the owner · 4 hours ago
Thank you so much Ryan for your nice comments and continued business. We love hearing this from our long-time customers!
Jose Jesus Rodriguez4 reviewsTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat Staff helping me with trumpet mouthpiece. Thank you Lee!
Response from the owner · 4 hours ago
Thank you for your 5-star review!
A 1 (The Alarm Guy)Local Guide · 46 reviewsTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwsome music store. I had questions about a violin that I'm selling as I only play guitar. The help I received was Awsome. The lady was so patient with my dozens of questions. I referred the lady that bought my violin to go over there for anything. She already knew who they were and said she's known about that store for decades. Awsome store. They will take care of you no matter what.
Response from the owner · 4 hours ago
Thanks A1, glad you found us!
Golden HuesLocal Guide · 54 reviewsTotal number of Google reviews Golden has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing customer service and truly is the emporium of music❤️ my son loves this store and I love the nostalgia of it
Response from the owner · 4 hours ago
Thank you, Golden!
Barth Schretenthaler2 reviewsTotal number of Google reviews Barth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey let my Son tryout multiple mouthpiese. I could of not been happier with the experience and guidance the was freely given!
Response from the owner · 4 hours ago
Thank you Barth, we are glad to hear you and your son had a great experience in our store.
Business details
- Address: 38 W Main St, Mesa, AZ 85201
- Phone: (480) 827-1111
- Website: milanomusic.com
- Service area: Phoenix, AZ