Computer support and services · Clifton, NJ · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 29 business consultantsiPosition by Experts Score among all companies we track in this category. · better than 86%
5.0★★★★★41 Google reviews · 22 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently describe Miles IT as responsive, knowledgeable, and efficient in resolving a wide range of technical issues, from software troubleshooting to hardware installation and server migration. Reviewers highlight the team's punctuality, clear communication, and thorough explanations, noting that problems are often fixed quickly with minimal downtime. The business maintains a perfect five-star rating based on forty-one reviews, with the owner responding to ninety-five percent of them, indicating active engagement with client feedback.
Google rating: 5.0 out of 5 from 41 reviews (100% five-star).
Reviews on this page: 41 Google reviews (38 with written comments).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 12, 2026.
Service: Business Consultant serving Clifton, New Jersey.
Data from Google, last updated October 26, 2026.
Score profile vs other business consultants
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Miles ITBusiness Consultants median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Miles IT: 99/100 on this factor. Category median: 96.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Miles IT: 98/100 on this factor. Category median: 97.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Miles IT: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 69.–
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Bar = this company · dark tick = category median.
Star ratings
41 Google reviews we collected
5.0of 5
5 stars41100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 38 written reviews
100%praise
Praise48100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response1633%
Staff & attitude1531%
Quality & results817%
Would recommend510%
Communication24%
Price & value12%
Honesty & trust12%
What customers talk about
We read 38 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very responsive and understood what I was trying to accomplish.”
“We use Miles IT for work, in my experience, they have been extremely responsive, knowledgeable and they always resolve my problems quickly!”
“…ftware reboot, arranged a convenient time to start that process, and got it done.…”
“Would highly recommend them for all of your IT needs!”
“Really took the time to explain things and made suggestions to my needs…”
“It is very reasonable why Miles has a five star rating.”
“Quick, reliable and kind.”
People customers mention
Technologies3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Tom5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jake was AWESOME!! Resolved my problem on the first try (with a very short deadline). This was not a typical issue, either. Very responsive and understood what I was trying to accomplish. Five stars!
JaimeLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We use Miles IT for work, in my experience, they have been extremely responsive, knowledgeable and they always resolve my problems quickly!
RobertLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Thank you Oscar for making this painless for me.
All Work Profile Apps are installed and functional.
Thanks again.
Pete1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Rafael was awesome!! Really took the time to explain things and made suggestions to my needs…
Lisa5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Even those I still have the issue Elijah did everything he could to fix the problem. I'll be checking with the programmer to see what they suggest as Elijah suggested.
ShannonLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★
Andrew was helpful in diagnosing our UPS issue quickly, and gave regular updates throughout the process of replacing it. Alvaro came to do the in-person install of the new hardware and did so quickly. We were only down for maybe 10 minutes.
Jake was AWESOME!! Resolved my problem on the first try (with a very short deadline). This was not a typical issue, either. Very responsive and understood what I was trying to accomplish. Five stars!
Response from the owner · a week ago
Hi Tom, thank you for the five-star review and for highlighting Jake's great work! The Miles IT team values your review, and we are always here to help at a moment's notice.
Jaime ConwayLocal Guide · 16 reviewsiTotal number of Google reviews Jaime has written across all businesses on Google Maps, not just this one.
Rafael was awesome!! Really took the time to explain things and made suggestions to my needs…
Response from the owner · 7 months ago
Pete, thank you for the five-star review and for highlighting Rafael's awesome work. The Miles IT team is elated to hear about your positive experience, and we are always ready to help at a moment's notice!
Lisa Shpunder5 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Even those I still have the issue Elijah did everything he could to fix the problem. I'll be checking with the programmer to see what they suggest as Elijah suggested.
Response from the owner · 10 months ago
Hi Lisa, thank you for the five-star review and for shouting out Elijah's great work. The Miles IT team values your encouragement.
Shannon CampeauLocal Guide · 23 reviewsiTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
Andrew was helpful in diagnosing our UPS issue quickly, and gave regular updates throughout the process of replacing it. Alvaro came to do the in-person install of the new hardware and did so quickly. We were only down for maybe 10 minutes.
Response from the owner · a year ago
Hi Shannon, thank you for underscoring how Jorge was able to provide a thorough assessment for the situation at hand. The Miles IT team is elated to hear you are pleased with our services, and we are always happy to help at a moment's notice.
Tara Bellamy4 reviewsiTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
