PLUMBERS · DALLAS, TX
Milestone Electric, A/C, & Plumbing logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%29+10.1Reliability 15%31+4.6Craft & service 20%85+17Value 10%54+5.4Momentum 8%57+4.6Track record 7%98+6.9Accountability 5%66+3.3Experts Score= 52Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.52SCORE

Milestone Electric, A/C, & Plumbing

Better than 53% of plumbers · #42 of 90

4.9★19,623 Google reviewsGoogle star rating as shown on Google Maps.
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
85%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Milestone Electric, A/C, & Plumbing for cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.106
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$1–100
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 106 Google reviews tagged “Cleaning” · showing 20

Gary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Our AC had stopped cooling. Milestone sent HVAC technician Alex Faulconer to diagnose the problem. He found several issues, described them in detail and prepared three optional plans of repair for me to choose. Over the last week, various HVAC services were also performed by Salvador, Jordan, Kristin, Cody,…

A/C system maintenanceCleaningHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Dr.3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Was a pleasure to work with Cooper. Very thorough and professional. Very detailed. Fantastic person

Paid $1–200CleaningDrain cleaning+ Punctuality
JC8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Drew Simmons did an outstanding job taking care of my HVAC! Thanks!

Cleaning+ Responsiveness+ Punctuality+ Quality
DarrylLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Great Service

Paid $1–100Not sureCleaningDrain cleaning+ Punctuality+ Professionalism
Mary10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Very professional and polite. He was here for several hours but stayed and completed the jobs. He worked very hard. The Milestone techs are well trained and know what they are doing as well as being very personable and kind.

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
K.E.Local Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Iram was prompt, courteous, and efficient. He thoroughly explained what work needed to be done, showed photographs, and then showed with new photographs the difference in the equipment when he was finished.

Reasonable priceCleaningHeating system maintenance
Donna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★

Such a professional and efficient technician. Took care of business and so pleasant.

A/C system maintenanceCleaning
elizabethLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Brett came out for a regular maintenance job in preparation for the winter. I explained problems that I had been having with HVAC with leaking. He noticed that a drain pipe was not draining the correct way so came out the next day to fix that issue for several hours. Additionally he noticed that my hot water heater…

Paid $1–100Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Darlene6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very polite and organized. Listened to my concerns and questions and gave explanations of what was going to be completed and addressed!!!

Paid $1–100Great priceHVAC system maintenanceCleaning
Bob8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

All services were clearly explained and performed expertly.

Paid $1,000+Reasonable priceHVAC system maintenanceCleaning
JohanLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I recently started using MileStone and I’ve been very impressive with the level of professionalism from all of the technicians that have come around. Most recently Chris Hennig came by and he was very thorough in explaining our issues and solutions. Highly recommend!

Great priceHVAC system maintenanceA/C system maintenanceCleaning
Annette9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rolando Mojica was excellent, professional, paid attention to detail and went above and beyond to clean and make things right. He stayed and completed the job and cleaned up around the HVAC unit. He gets my excellent recommendation!

Paid $1–100Great priceHVAC system maintenanceCleaningHVAC duct & vent cleaning
Kathy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Daniel Campbell did a great job solving my plumbing problem. I highly recommend him.

Not sureA/C system maintenanceCleaningHeating system installation
maryLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great work,Jose was very helpful, knowledgeable. Gave me some suggestions and concerned about my finances regarding the work. Thumbs up👍

CleaningPlumbing leak detectionDrain cleaning
mjLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service very friendly and knowledgeable.

HVAC system maintenanceCleaning
christopher8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was very pleased with the service Owen provided. He was punctual and very informative as to what services he was providing. I am very happy with Milestone!

HVAC system maintenanceA/C system maintenanceCleaning
Veronica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Came out after 9pm and was extremely helpful and got the air back up And running. Very thorough Thank you !

Paid $100–200Reasonable priceA/C system maintenanceCleaning
James8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Seth did a great job at Diagnosing the issue and communicating. He was very pleasant to work with And extremely thorough. Thank you, Seth.

A/C system maintenanceCleaning
StevenLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cristian K was such a pro to work with. He started by documenting and explaining everything thoroughly - he created a video to easily evidence his findings - he was very friendly and informative about costs and services Milestone could provide - all for a fair and acceptable price. I couldn’t more highly recommend…

Great priceHVAC system maintenanceA/C system maintenanceCleaning
ALocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This is my second post for Milestone - and I still love them! Shout out to Robert G. for coming by short notice and seemingly at the end of his shift. He was kind, patient and thorough! And overall solved my issue. Milestone continues to deliver 5-star service! Thank you, Robert!!! ☺️

General repairs & installationCleaningDrain cleaning

Show more cleaning reviews (86 more) →

vs category

Blue = Milestone, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.75★ (216 reviews)2024-Q2: 4.71★ (225 reviews)2024-Q3: 4.63★ (249 reviews)2024-Q4: 4.88★ (201 reviews)2025-Q1: 4.82★ (279 reviews)2025-Q2: 4.74★ (393 reviews)2025-Q3: 4.93★ (1710 reviews)2025-Q4: 4.94★ (908 reviews)2026-Q1: 4.92★ (370 reviews)2026-Q2: 4.90★ (463 reviews)2026-Q3: 4.78★ (610 reviews)2026-Q4: 4.86★ (197 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$305-36% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 30%Reasonable 55%Overpriced 5%Not sure 10%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%29+10.1Reliability 15%31+4.6Craft & service 20%85+17Value 10%54+5.4Momentum 8%57+4.6Track record 7%98+6.9Accountability 5%66+3.3Experts Score= 52Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
29
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
31
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
85
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
54
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
57
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
98
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
66

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+6513 / −41
Professionalism
+7711 / −38
Responsiveness
+6298 / −24
Punctuality
+6443 / −18
Value
+3974 / −105

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