How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMilestone Electric, A/C, & Plumbing
Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #82Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 19,623 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Milestone Electric, A/C, & Plumbing for 8 kinds of job.
Milestone Electric, A/C, & Plumbing for a/c system repair
Clear ✕All 414 Google reviews tagged “A/C system repair” · showing 140
Our AC had stopped cooling. Milestone sent HVAC technician Alex Faulconer to diagnose the problem. He found several issues, described them in detail and prepared three optional plans of repair for me to choose. Over the last week, various HVAC services were also performed by Salvador, Jordan, Kristin, Cody,…
Very prompt! Extremely tidy when installing the new toilet. Fair prices and professional.
Jacob Kellar was amazing. So accommodating and kind. He understood my financial situation and went to the limit to keep me safe. I couldn’t afford everything but I feel confident that I was well taken care of. Milestone is the best!
Just had our summer time-up for the HVAC system at our home. Our technician, Luis Perry was fantastic in diagnosing the issues we were experiencing in the extreme Texas hot summer. He flushed the system and performed a thorough cleaning on both units—they look marvelous! More importantly, both are pumping ice cold…
Once again very pleased with the work Jose did on my 6 month maintenance on my HVAC. Very thorough and explained and showed video of all he did
Pleasant and professional. Did everything needed to resolve our AC problem. Always happy with Milestone people and service.
We have used Milestone and their partner companies for the past 10 years we’ve had our home. Recently, our tankless water heater (installed by Milestone) gave a warning code and beep in the middle of the night. We called and they sent out Will the next morning from Warranty to check it out. It was complicated due to…
The repair man that came S. Valle, was absolutely wonderful!! After I speak with the Field Inspector Monday & get the new unit, Mr. Valle is the reason!! Long story of how I got to y'all but I'm so glad I called back last night & booked for today. Even had A/C back a couple hours before my original scheduled appt.…
Super fast response Brandon was awesome. We’ve been using them for quite a while and will continue to
Iram was prompt, professional, efficient and thorough. He diagnosed the problem and even reminded me that I have a free drain clear service which should fix the problem!! He didn’t try to upsell anything I didn’t need which is nice too. 😀
Service was great. Very knowledgeable and quick.
I use milestoneso for everything and they always do a terrific job.
Great service. Arrived on time and didn’t stop until they were finished. Very professional and friendly. Thank you guys!!
Great quick service. Friendly and kept me updated. Cleaned up afterwards and answered all my questions.
John was careful to explain the parts which were under warranty and what they had to be replaced .Because there were two components they had to be ordered and naturally it took some time However we were kept informed during the process.Thank you John for your professional manner and skills.
On time & very professional
Zach the plumber did a great job and appreciated the inspection.
Milestone did an HVAC today, 10/22/24. As always, I got good service. Zaul performed the maintenance check. He explained everything to me in detail. He also helped secure the closet door where the unit is stored and took out a hornets nest we found. Its little things like this that Milestone does that…
Qualified professional, nice job. He is a great tech. Very thorough and explained everything
Always excellent service!!
Very professional and a good problem solver.
Christian Kercher is FANTASTIC!!! Such a wonderful young man. Very honest, respectful, and went above and beyond. He explained everything so we could understand fully. He was a life saver and saved us from a mistake from another company. I thank you for everything you did!!!
After hours. Showed up on time and quickly determined and repaired the issue. Pleasant and explained the problem. Left the area clean.
Farod did an amazing job. I was impressed with his knowledge and how quickly he found the issue. I would definitely call him again.
I can’t say enough great things about our experience with Gary and with Milestone! He truly went above and beyond to make sure our AC unit was running smoothly again. He talked to us about what he was doing throughout the entire visit and never bs’d us about buying parts we didn’t need. Gary was thorough,…
Patrick was very hospitable and professional. Came and did a quick job finished in a decent time and explained everything to my husband and myself. Keep up the good work. Good to see that there are people out there with patience and understanding.
Arrived on time and got the job done in timely manner.
My guy was very knowledgeable. He explained to me what was wrong and what he needed to do to fix it. He also gave me tips to prevent it happen again.
AC did not follow thermostat settings. Motherboard needed replacement. Problem was discoverrd and a replacement was installed. Very professional experience.tech was knowledgeable, prompt and communicated very well including pictures of the problem part.
Added an intake & cleaned/sanitized system & added UV. Went well; only took a couple of hours & system seems to be working great. Techs were friendly & knowledgeable & took care of business
We had a wonderful experience working with Ivan, from Milestone’s HVAC department. He was extremely knowledgeable, personable, and professional. Ivan took ample time explaining the issues we were experiencing with our A/C unit. My husband and I were impressed with his patience and willingness to answer all of our…
Justyn was very informative.
Jesus did a great job! I’d give him more than 5 stars. Milestone however, has the highest rates I’ve ever seen! The plumber was on site for less than an hour and my bill was nearly $500!! My previous experience with Milestone, tech was here less than 30 minutes and that cost $450!! Too expensive for my blood.
10/10 service. James fixed our AC and was very friendly while explaining the process well . A master at his craft! Thank you James McCreary
Great service from Sebastian. VERY pricey for repairs.
Tre did an awesome job and got me out of a bind when my AC went out at 7pm in August and had everything back up and running in the same night!
Trey Verriere is such an amazing guy!! He has always been helping my family and has always given us top notch service!!
My milestone tech mason was very professional and answered all my questions. He completely the job in a timely manner.
Very busy day here at the house with Milestone fixing alot of things. Raven, Christian, Cristian, and Dewayne were all very professional and kept me in the loop with every step of the install and repair process. Glad to have Milestone come through for me and my old stuff.
Quick response, great explanation every step and a fast resolution
The customer service has been dreadful. The technician who did the diagnostic told me about the issue with the blower wheel making some noise and would not commit to ordering the part for me and instead tried to set up a sales pitch to spend 18k on a new system at a later date. He then reinstalled the wheel and it…
Bedford was very professional, efficient and informative about this service and went the extra mile contacting his boss on my behalf. I would rate this a 5* service call.
Landon did a really good job explaining what the issue was with my AC and what my options were.
Salia Sirleaf was a professional, who listen to my concerns and replied in an informative and friendly manner.
Gustavo was great! He got the job done and was very professional and friendly.
Devor was very knowledgeable and straightforward with his work. He didn’t try to oversell me anything and helped me get our unit functioning again in a matter of an hour. Couldn’t be more grateful and would recommend him to anyone looking!
Always get good service from Milestone. Thanks for your help with many items in and around my house over the years.
This is about my security system from Milestone ,Michael King is a great professional technician ,,thanks
So glad the AC was repaired and we have a cool house now!
I am writing to commend Nicholas Palacios for his truly outstanding customer service. During our recent interaction, Nicholas displayed remarkable empathy, compassion, and professionalism. His genuine concern for my needs and unwavering commitment to resolving my issue were nothing short of exemplary. Nicholas took…
Ryan was very helpful with the maintenance of our a/c unit outside. He took time out to explain everything. Excellent customer service. I would definitely recommend using “milestone” and ask for Ryan. Great job Ryan. See you on our next visit.
Justin was extremely knowledgeable, friendly and helpful! He was able to determine the issue and provide a quick resolution. Looking forward to having Milestone as our service technicians for years to come.
Thomas did an amazing job. He had us back in the cool in no time. Thanks again Milestone!
Great speedy service! Ryan did a great job!
Milestone electric was extremely courteous and professional. I highly recommend their service for anyone seeking electrical service.
Milestone employee professionalism is not to be doubted. This is a company that can be trusted to just do what they say. And what they say is simply doing things right :)
This gentleman Brandon P is so friendly, informative, precise & detailed.
Professional, pleasant. Discussed issue and he immediately found solution. In all honesty I've never had àny issues with Milestone, their work employees or warranties. They've rewired my house and also new hearing añs AC system very pleased
Our technician, Manuel, was very professional, friendly, and an experienced technician! He found and resolved the issue very quickly! We appreciate his work and Milestone Electric!
Great job, very professional and friendly
Mel did a fantastic job today!
A very knowledgeable and nice man. A credit to Milestone. Jeb is the reason I continue to use Milestone!
Mason was great! Found out why my heater wan’t working and fixed it quickly. Very personable and kind person.
Blais is a very polite and professional technician and we appreciated his help.
He was absolutely awesome!
Josè was professional, knowledgeable, and friendly. He thoroughly explained what he was doing, and made sure I all of my questions answered.
The professionalism of this company is top notch! Devor Long was my technician and he explained what he did so I could understand. During both visits to my house, he was punctual on his arrival and patiently waited both times. Highly recommend this company!
I called the Rockwall, Tx. location and Taylor came out. He did an AMAZING job and I was so impressed with his work and Milestone as a whole. They went above and beyond to help me through a very stressful time, due to the repairs needed. They took the worry off of my shoulders and did everything they could to help…
Darcelle Smiley was an excellent technician. He came during the promised time window and was very helpful and efficient
First, they called and asked if they could arrive earlier. Well, yes,yes and yes. Ethan arrived on time. He diagnosed the problem right away. He installed a temporary blower until the new one comes in. He even changed out the thermostat so it would not throw out anymore codes. All work was under warranty so no extra worry about cost!
Great service overall. My AC went out and they were able to make a same day fix during the hottest part of Summer. The technician Cody was very helpful and informative. Much appreciated.
Farod Riggins has great customer service skills. He is very knowledgeable. Extremely helpful with how improvements can be made.
Zaul with Milestone did a great job! Very thorough while also being friendly. Thanks for your help and excellent advice today, Zaul.
Great and efficient service, very professional!!! It is very comforting knowing we can rely that Milestone will do the right thing and will do it right the first time. They know what they are doing.
This was the best customer service I’ve ever had from an AC company…Maybe from any service company period. Called after hours last night when I got home and my AC stopped working, and they scheduled my appt for 8am today. Were on time, fixed the part, and got the unit working again by 10:30am. My tech was courteous…
I recently had the unfortunate experience of availing a free HVAC tune-up service from Milestone. While the idea of a complimentary tune-up was appealing, the aftermath of their visit left me deeply dissatisfied and questioning their practices. During the supposed "tune-up," the technicians managed to swap the…
We had several issues with our AC unit and had several technicians come out to service our unit. Both Techs provided great service. However Matthew I feel went above and beyond and worked late into the night. We truly appreciate all of his hard work and effort in repairing our AC unit.
Will was great! Super friendly and professional!
We got our AC fan motor and our faucet water flow fixed with Milestone and we had a good experience with them. The technician Tails for AC repair and Cristian Hernandez for plumbing were very professional and did good quality work.
Ms. Raven was extremely professional from the moment she arrived in her service. She explained everything in a way that I could understand. I would recommend her to anyone that I love and trust. Thank you for sending someone so knowledgeable.
We moved into our house two days ago and then the weather hit 98°! Sammy Garcia came out the same day that I called milestone. I was so very pleased with his demeanor, courteousness and professionalism. He was clear, concise and efficient; not to mention, he fixed our problem. Thank you Sammy Garcia for coming out…
Very professional and informative made us feel we are working as a team!
Luis Percy with Milestone did a great job reviewing our system and walking us through all the options for repair with upfront pricing. Honest, nice, and very knowledgeable; better than other AC companies we’ve dealt. We were so pleased we signed up for the advantage plan to keep them as our AC company.
Luis Percy great work, thanks!
Have had multiple professionals come by the last couple weeks and they have done a tremendous job of explaining what they came across and talking me through my options without pressuring me to make commitments I am not comfortable with.
John was very professional and knowledgeable. Suggestions for service were spot- on and no sales pressure. We love Milestone for all Heating and AC repairs.
I was very impressed with the young men that came to service my home They did a phenomenal job repairing 1st time using this company a highly recommend them
Perry was excellent , very professional, a real asset to your company
Manny Escobar and 2 other techs from Milestone were here for several hours replacing 1 of 3 HVAC systems. He and the others are top-notch; all 3 are very professional, courteous, and did an outstanding job. They are the ‘A’ team!
We have worked with a few techs from Milestone and had excellent experiences from each one. Most recently, (May 2023) Dustin Jackson was on call and helped out us big time with our AC unit that was severely overheating. He explained the issues, completed the fix in a timely manner and was also very polite, friendly…
We needed our AC repair. He was very professional and the expert, always had the answer. Was driven to find the resolution, no matter what. Thank you Brandon!
I've had concerns in the past that Milestone pricing was on the high end in the marketplace; however, the responsiveness of staff, quality of the service and expertise of the technicians is worth fixing the problem right the first time! I highly recommend Sammy and Milestone!
The repairman was knowledgeable, personable and easy to work with. He not only fixed the AC system, he also provided us some good information on how to keep running and how to do the necessary , periodic maintenance on it.
Jeb Hardi was courteous and very professional in conducting business. He is attentive and listens to your questions and concerns.
From Oliver in sales to Humberto and his technician team I couldn't be more happy and satisfied,attention to detail and professionalism was top notch Great work Milestone thx
Very courteous, respectful of persons and property, neat, and on time. The work is well done and anything that isn't is fixed right at no charge. I have been satisfied with their work!
Luis Percy did a fantastic job for us today! He represents Milestone in a very fine manner. He is very professional and polite, and seems to really care about his customer. Great JOB PERCY!
Tuned AC and Changed Capacitors that werent up to par.
Travon was very polite and efficient while servicing my HVAC system. He explained everything thoroughly and showed me photos and videos to back up the additional concerns they had on the units. He and his co-worker also cleaned up after themselves and used a mat and shoe protectors to keep my doors clean. I highly recommend Milestone.
Great service very professional. Stopped by for HVAC maintenance and found an issue with the A/C. Fixed the issue right away!
Used to unclog our drain. Brandon did good. We mostly have long hair here...so having someone reliable is important. We use Milestone for all our AC, Electrical and plumbing needs. Maybe not the cheapest...but quality, service, cooperation, helpfulness, and so much more bring absolute value to the money spent. I…
Technician Jeremy Rowden was very professional and very thorough with the details of how my HVAC unit was working, and how it's supposed to be performing correctly. Explained how he could make the appropriate repairs to it, and how alongside maintenance should avoid long term damage. He also explained how the…
Always great professional service with Milestone.
Awesome service today!
Matthew was very professional. He explained everything to me. He was prompt, and attentive also. I was extremely pleased with his knowledge, attitude, and customer service.
As always the Milestone team does an excellent Job and Blair is a perfect example of professionalism and customer satisfaction.
Chris Leighton was on time explained everything clearly and took care of me and my house. Love Milestone and how well they treat their customers
Very knowledgeable, kind and professional.
This company and its people are THE BOMB! Can't say enough good things about the entire crew.
Milestone is the best. We use them all the time for our needs! Great service and great people! They all do a great job. Wes and Josh were awesome today, but someone at Milestone has done virtually every kind of work here that is offered. We use them always.
Jose Balderas and Luis Ramirez did a great job.
Electrician was extremely knowledgeable, professional and friendly.
Best repair technician I’ve ever had.
Christian was awesome. Very professional and knowledgeable. Thank you 😊
Always prompt, good service. Fixed a gas leak and investigated the problem thoroughly, keeping me updated throughout.
Great Customer services he arrived on time
HVAC decided to stop the same day DFW was snowed in (1-31-2023). Streets were impassable and the city shut down, but, Brandon Preusser still went to work and came to help us. The guy actually did, fix it in a flash!
They did a very good job making sure the house was protected from anything coming from the ducts while cleaning them. Thank you so much.
Trey really knew his stuff! He analyzed the problem quickly. He was well spoken… a great representative of Milestone!
Been using their service for home security , video security and home A/C services. Most professional company I ever work with. By the time they Finish job , you will tell your self that you made right decision Brandon came today to fix heating unit , fixed problem. Did few extra work to make sure this kind of problem doesn’t happen again. 👍👍
Excellent customer Service. Luis Percy is very professional and got my job done with exceptional quality. Highly recommend to anyone.
Very professional and thorough.
Eric and the entire Milestone Crew/Family have truly been nothing shy of amazing. From the moment we had our first visit with Eric to diagnose one of our units to the installation of a whole new system everything has been fantastic. The service is fantastic! They call when they say they will, let you know in advance…
Please don’t bother. We had A/C work done and when we asked how to prepare, we were told “you don’t!” Our appointment was a nightmare. A 10 hour job was well into 12 hours (left at 945 at night) and didn’t cover one of the vents, which ended up “gassing” us in the room and covering my animals in sticky glue.…
These guys are great. Everyone from the technicians to the installation crew and the maintenance specialists are top notch. They work with integrity and it shows!
Did the job quick and answered all questions and cleaned up afterwards
Came by for a follow up visit. Quick. Professional. Polite. Did what was promised. Highly recommend
We have been a Milestone customer for several years. The staff is always professional and helpful.
They did a great job. One of the best companies around for sure
He found the problem quickly and made the recommendation with how to best deal with it. He is not a one problem person and can see the whole overall landscape of what is needed. It may cost a bit more than what your neighbors spent but the neighbor will probably spend more later because they took the easy solution on their first repair.
Mason was our technician today. He came to do maintenance on our air conditioning system..We had a couple of issues which he was able to resolve, he is very professional and personable..He did a great job and we are very happy with our results..Mason has done other work for us and he always does a great job. We are…
Cheney did an excellent job.
Milestone offers a lot of services for the home owner. We have used them often and their tech’s are always professional, personable, and get the job they are hired for done, in a timely fashion. I highly recommend this company for your home needs.
The technicians are great, but their cost of services and constant attempt to upsell are beyond anyone else. We used them because of an HVAC emergency, and have maintained a relationship because of the warranty and technicians. When quoted different services, they have been about twice what others charge. We also…
Great service. I will be calling them again if ever need an electrician.
Bo was very professional. Outstanding job!
Luke was great! Very knowledgeable and helpful with informing me about what I needed!
Approachable, knowledgeable and clear . The service was excellent as usual. Its great to know a reputable opinion is truthful and direct.
Excellent service and communication
Luis Percy is very knowledgeable and customer friendly. He is very patient in answering all my questions and I highly recommend him for handling all heating and cooling maintenance isles.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1122 | $27–$251 |
| A/C system maintenance | 865 | $27–$483 |
| Electrical outlet & switch repair | 793 | — |
| Electrical outlet & switch installation | 491 | — |
| Plumbing pipe repair | 488 | $353–$1.2k |
| Heating system maintenance | 453 | $37–$278 |
| Drain cleaning | 443 | $227–$542 |
| Plumbing leak detection | 426 | $124–$633 |
