How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMilestone Electric, A/C, & Plumbing
Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #82Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 19,623 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Milestone Electric, A/C, & Plumbing for 8 kinds of job.
Milestone Electric, A/C, & Plumbing for faucet installation
Clear ✕All 142 Google reviews tagged “Faucet installation” · showing 120
Thank you for your prompt, professional and timely service.
Pleasant, knowledgeable technician. Made repair in a timely and efficient manner.
I guess I expected them to clean up better—floor and sink top. He also made several small gouges in the sink. I realize the old faucet was difficult to remove, but I’m not sure he took care not to damage the sink. Also, the cabinet floor was wet. Why didn’t they take care to put down a plastic cloth or bucket to…
Dylan was on time and quickly diagnosed and resolved the issue. Can ask for more than quick and cured!
Jerry Williams did a great job! Thank you Jerry for fixing our 3 outdoor faucet leaks!
Christian did a wonderful job helping us with the hot water heater. Very professional and very kind. He answered several questions for me. Thank you!!!
Justin did an amazing professional job! Milestone is our go to service, always the best professional service and great reliable guaranteed service, I won't use any other service for my electrical, plumbing and HVAC needs! Great job Milestone 👏
Service guy was great. The person that did the estimates was horrible.
Jesus Magana with Milestone did a great job and was pleasant to work with.
Milestone is first class. Easy to make appointments. They are always on time. Always. And professional. And polite. And respectful of your property. Yesterday they installed a brand new HVAC and complete ductwork replacement. it was a four man team: two focused on hardware and two focused on ductwork. They even…
Water Heaters cranking at 110% Crisis Averted … Brian finally solved the problems !!!!
John McGee added a 220v line to a room off the garage. Very professional, great attitude and he seems to love his job and working with customers. I will have him back to run the electrical to power the ductless mini split that I’m putting into my shop.
Jerry was very responsive to my concerns and provided solutions. He arrived within the stated timeline and completed the work in good time. He cleaned up before leaving and even put the items back under my sinks.
Very professional and thorough. I really appreciate his expertise.
We have used Milestone and their partner companies for the past 10 years we’ve had our home. Recently, our tankless water heater (installed by Milestone) gave a warning code and beep in the middle of the night. We called and they sent out Will the next morning from Warranty to check it out. It was complicated due to…
Jake was amazing! Knowledgeable, Caring, Patient and Kind! He took the time to explain everything (…and some things over and over until I could finally get it, right 😊!).
Daniel was awesome. Did a amazing job.
Ricky Cervantes was beyond excellent! He listened, gave me multiple options, provided detailed explanations, provided master service in a timely manner. Beyond that Ricky was compassionate and understanding to my unique circumstances, and my "vintage" plumbing. Thank you Ricky!
He was quick, efficient and thorough with what he was working on. It was great that he answered questions and double checked everything when the work was complete.
Manny installed two outdoor faucets for me and did an excellent job. He showed up on time, worked efficiently, and everything was installed cleanly and professionally. The lines are solid, no leaks, and the finish looks great. It’s hard to find tradespeople who take pride in their work — Manny clearly does. I’d…
Manny installed two outdoor faucets for me and did an excellent job. He showed up on time, worked efficiently, and everything was installed cleanly and professionally. The lines are solid, no leaks, and the finish looks great. It’s hard to find tradespeople who take pride in their work — Manny clearly does. I’d…
Michael Wadley was great!
I had 4 projects… 1 big thing and the other minor things. Michael took care of each one quickly and professionally. I felt like the price was very fair! I would call milestone again!
Armando Reyes was very professional, knowledgeable, and thoughtful. He was very thorough, gave us several options, and took time to explain everything. He is a great representative for Milestone quality.
Wesley was on time just when I was told he would be. He was very thorough and explained everything prior to any service. I am very pleased & will use Milestone's services again. Thanks
Plumbing issue was resolved completely and satisfactorily. Andrew was professional, knowledgeable and personable. He explained things well and answered all questions. Appreciate him and appreciate Milestone responding so quickly. Thank you!
Great service and installation of our new kitchen sink .... 🙏🏼 Dewyane was so nice and explained all that was necessary to get us fixed up and ready to go. We always get great service and support. Milestone is our go to company for all our home improvement projects and repairs.
Dustin was very thorough. He communicated clearly his findings and made appropriate recommendations for repairs without pressuring me. He was very respectful and professional. I was very pleased with his service.
Milestone does all my service work. Rolando went above and beyond and even checked work a previous HVAC contractor had done a couple of years ago. Great service.
Humberto Puga was in charge of a crew that installed a new ac/heating unit last week in my residence.. Courteous, efficient and also a really good leader to his team that wasn't quite as experienced as he is. Humberto answered all my questions and gave me some advice on the unit. They were very careful to lay down…
Esai was very professional and explained things to us in an informative way. He was very thorough with his job.
I had the electrician and Plumber come to do work. They were very nice, clean men and they wore their paper footies in the house. They knew their trade and fixed everything. I was very happy with their work and I paid a hefty price for that service.
I had leaky outside faucets and Milestone/Dewayne came out- assessed the problem and was very professional and knowledgeable . He was also very careful on doing the work on my home and could answer any questions i had - without the sales pitch syndrome and price was reasonable. I would definitely call them for future issues.
Very pleased. Repairs explained in detail before and after the work was done. Professional and friendly. I was also impressed with the apprentice. Will definitely use them again.
Joshua was super respectful and knowledgeable. He went above and beyond for us and I am thankful. He installed a water line for our refrigerator and new faucets in the guest shower.
Steve was professional at all times. The work was performed quickly and Steve was respectful of our property. Good job, Steve!
Milestone reps were on time, very professional & helpful
04/27/2023 Technicians Cody Watts and Ralph Gonzales responded to our request for A/C system maintenance. The extremely detailed analysis provided us with the information needed to consider updating our 15 year old system. We have requested a quote and are looking forward to the update. 2 years ago: Jimmy Pierce…
Ralph was the best - 5 stars. Knowledgeable HVAC professionals. Bit pricey but 5 star Some of the other service lines were less than great so 3 star on those. Averages out to 4 star
Technicians were professional and experienced. Job well done
Extremely pleased with Milestone. Always punctual. Detailed description and options and thorough job before, during and after. Their technicians are cordial and respectful.
I can’t say enough good things about Johnathan from Milestone and the other plumber technician that came with him. Very friendly, professional and skilled. Definitely recommend you consider Milestone the next time you have plumbing needs.
We have had numerous services preformed over the years and we have total confidence in the work being done and and knowing it is being done with the best workmanship and materials available. Johnathan Hebert was the latest of the Milestone family to pay us a visit and he was awesome. Jonathan listened to our…
Trevor was awesome he took the time to go through everything in the house with us and provide us with the best solution. Our use mile stone for all our needs
Juan was very professional and helped me fix outdoor spigot.
Fast, efficient, professional and great quality work and products
I'm a first time customer of Milestone. I've owned a home for 50 years. They lived up to their commercials and the technician who did the work was very professional and outstanding at his job. Thank you, Milestone!
Had a problem an outside faucet which was fixed and replaced..
We used Milestone to come to our house to repair 5 plumbing issues that our home had. We wanted the parts to old toilets to be replaced so they would stop leaking, we wanted the faucet in the back yard to have a release valve added to bring it up to code for the city of Frisco, and we wanted the water filtration…
Good
I've used Milestone for electric, HVAC, and plumbing. They replaced my main breaker and central HVAC, which both passed inspection without any issues. They respond quickly, do great work and are always very professional.
Kody and Kaden were friendly, professional and did a great job!
Awesome Service Very Professional And Personable
Zach was very knowledgeable, friendly and professional. He was also quick and thorough.
On time, professional and done right.
This company is amazing, with a good, old-fashioned, super professional customer-focused corporate culture that I have seldom encountered dealing with contractors during our 37 years living in this house. We had called Milestone and one other large Dallas-area plumbing company to come give a bid on several jobs in…
Excellent service!0
Very respectful and professional personal Appearance in my opinion was military level Explanation of repairs required was communicated very well
Repairs on 4 bathroom toilets, installed faucet in 2 sinks, some repairs at kitchen. Was on time, worked until 5 pm to completion with one assistant. Also repaired exterior water shut off requiring digging. Amiable, knowledgeable, explaining the repairs required.
Chris Marshall with Milestone was great. Very professional and provide multiple options for my repair. Milestone prices will always be on the higher side but you get great service to go along with them.
All technicians, including Evan for today, that have arrived for a variety of services have been great; very knowledgeable, take the time to explain things that can be understood easily. My problem is with having them arrive within the designated window. 3/4 of the times this year, I’ve scheduled several months in…
Corey Walker installed a great new water filtration unit to my facet that in place of the one previously installed by another plumber at Milestone which was designed for an outside refrigerator. He installed the drinking water spout that I had originally ordered at no cost to me. He helped me avoid going through…
Victor was amazing. Polite, knowledgeable, neat, personable, professional . He got the job done right the first time. If he represents Milestone plumbing, then they have high standards and I would not hesitate to use or recommend them at any time
Joe Stailey of milestone electric was timely, polite and good, consistent communication throughout the process from quote to scheduling to doing the work and invoicing including when we had an emergency and we were out of town.
Friendly and professional
We’ve been customers for 10 years. They are top notch. They’ve done tons of projects for us, and they are super professional, and efficient!
Kody Culver’s two attempts to change waterline and cutoff valves in hall bathroom resulted in horrible workmanship. On 9/11/2022 (afternoon) a journeyman plumber came out and changed kody’s horrible workmanship into a professional body of work. The end result was excellent workmanship and very pleasing aesthetically.
Made use job was done well
He was very knowledgeable and answered all of my questions. He even let me watch him work. He also cleaned up after himself. Job well done!
Start to finish, everyone I interacted with was professional, friendly, and responsive. I appreciated the transparency about what to expect with our faucet repair and the associated price.
These guys are always on time and provide a great value.
We called Milestone for two tasks--annual water heater inspection and installation of a bathroom faucet. Steve and Keon came out and did both jobs expertly and professionally. In addition, they checked all the plumbing in the house. The faucet was tricky, since there was an interfering air conditioning drain. They…
The technician was very professional and explained very well every aspect of the work he performed. The job was pricey, but it was done right.
Dewayne did an excellent job
They were friendly and efficient as well as knowledgeable. I love having milestone in because they guarantee their work and I never have to recall them to fix their work. They get it right the first time. They are worth it!!!
Not the cheapest, but the best
Jonathon was friendly, knowledgeable and professional. He got an assist from Jesse, who lives in my block and stopped by to see what was going on. Jonathon was surprised by my wish for quarter turn hose bibs, but realized how much better they are, and pledged to install them at his house! Very pleased.
Justin did a great job removing my under-mounted sink and installing my new larger sink and faucet. Very professional and knowledgeable about his skill.
Completed service in a professional manner.
Very professional. Really nice and did a great job.
quick diagnosis of issue and repair. great pointers. Thanks!
Felt good with quality work and professional.
I highly recommend Milestone for their commitment to complete your repair to your satisfaction through their amazing warranty program. They employ the most skilled workers and Corey Walker did an amazing job to repair my toilets that other plumbers could not repair.
UPDATED REVIEW AS OF MARCH 30 2021 Installed Cieling Fans, Lighting, Repaired and Replaced Electric plugs and wires Colt Cash: Plumbing, installed new faucet “I wanted to update this review, because I have had the pleasure of finally doing business with Milestone Electric and Plumbing, and also enteracting over…
They did a good job!
On time, very knowledgeable, efficient and professional.
Excellent work and very professional.
We are extremely happy with Milestone! We have enjoyed a substantial improvement in our quality of life since having Milestone serve our home maintenance needs. We highly recommend Milestone. Leo and Mary Etta Krohmer.
On time, friendly and professional. Fixed an outside faucet quickly and was on his way in a short time. We use Milestone for lots of things, always a great experience!
Tyler and his team was thorough and precise in the servicing our projects. We had about five projects that took all day but they completed them perfectly.
Moses did a great job. Installed new faucet kitchen which I already had. Also installed new faucet outside. Seemed very time efficient. I just thought the charge was outrageous.
Quick install, great service by Justine. Highly recommended!
The service was great. I really felt like I got the red carpet treatment. 😉
They did a good job and they both was courteous and very helpful
My spouse and I have used Milestone Electric once and Plumbing twice. They do the job right every time and communicate well. We found out our 1968 house had a leaking shower pipe inside the wall when the wall started crumbling. The toilet in the same bathroom was also leaking water and sewer gas. They thoroughly…
They are always responsive, professional, and knowledgeable.
Steve provided Excellent Customer Service. Very professional and kept me informed through completion. Thank you, "excellent customer service" means the Most!!!
We have used Milestone foe the last 6 years. We are also a maintenance member so we get yearly inspections and cleaning of major systems such as electrical plumbing and HVAC. There may be cheaper providers but you get what you pay for. These folks are the best.
MAM, prompt, knows job
The previous faucets that I had installed just were not working. Michael and I both agreed on that. So I bought new Delta faucets. Michael installed the new faucets. They are working good and they look good. He did a great job. If I have anymore issues I will use Milestone again.
Very thorough. Outstanding service
I've had Milestone out for electrical, plumbing, and now replacing one of our air conditioners. The service each time has been outstanding. Very informative and high quality repairs. I will continue to use them for everything in our home.
Jonathan and his colleague did a phenomenal job with providing a new panel and the electrical work!! They were courteous, kind and professional, especially Jonathan!! He went above and beyond the call of duty to assist me and my family!!
Cody Moss, Logan (his apprentice) and Jay Henderson did a great job when they came to look at our plumbing yesterday. We wanted to have our pipes checked after the Texas Winter storm. They did a thorough job inspecting all of our pipes and made recommendations based on what they found. We had them install new sink…
Excellent job. Always professional.
JosueTorres was extremely professional and explained all the pros and cons of our system. Very pleased with the service and with him.Josue and his assistant Jonathan did a wonderful job replacing our sink. We were so impressed by everything about particularly Josue. He is definitely an asset to your company. We will…
Replaced outside faucet and inside one. Efficient and friendly.
Michael was AWESOME! He came to relocate a pipe for us after we removed a bookcase & when we expressed concern about our aging hot water heater, he was able to install a new one complete with an automatic shut off valve. He had the hot water heater on his truck! He also replace three outdoor faucets that had been…
Tyler H was excellent and went above and beyond servicing our home and helping us save over $1300 in the process by introducing us to the (very worthwhile) MAM plan. Very professional and provided helpful suggestions and guidance.
Great professional service and very knowledgeable
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1122 | $27–$251 |
| A/C system maintenance | 865 | $27–$483 |
| Electrical outlet & switch repair | 793 | — |
| Electrical outlet & switch installation | 491 | — |
| Plumbing pipe repair | 488 | $353–$1.2k |
| Heating system maintenance | 453 | $37–$278 |
| Drain cleaning | 443 | $227–$542 |
| Plumbing leak detection | 426 | $124–$633 |
