How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMilestone Electric, A/C, & Plumbing
Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #82Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 19,623 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Milestone Electric, A/C, & Plumbing for 8 kinds of job.
Milestone Electric, A/C, & Plumbing for HVAC system repair
Clear ✕All 381 Google reviews tagged “HVAC system repair” · showing 180
Our AC had stopped cooling. Milestone sent HVAC technician Alex Faulconer to diagnose the problem. He found several issues, described them in detail and prepared three optional plans of repair for me to choose. Over the last week, various HVAC services were also performed by Salvador, Jordan, Kristin, Cody,…
Friendly, informative and worked hard to get the job done.
I was very pleased with Travon’s work for our annual HVAC preventive maintenance checkup. He was thorough, professional, and polite. He worked efficiently and gave us an overview of his findings. We were very pleased. We appreciate Milestone and its commitment to customer satisfaction.
We were very happy with Daniel's service
Ivan and Anthony came out in this heat and did a thorough inspection and tune up of the HVAC, I love that these guys were not pushy at all but laid out all the options and concerns. I am an advantage member given the two tune-ups a year and same day service if my HVACs ever go down but rarely purchase any other…
Wayne did a great job answering my questions and making suggestions for preventative maintenance Juana took her time to listen to my concerns..did an excellent job fixing the issue that could have turned into a serious problem before it got out of hand...also let me know good tips on how to take care of my almost…
Made an appointment online for electrical work on Monday for Thursday morning. Thursday morning a received a text that Danni Orellana would be coming to do the service. I also received a phone call with the arrival time. Danni arrived on time and I walked him through my issues and he quoted me a price. Danni is very…
I just have to give quick update and huge shoutout to Milestone and especially to Alex Dominguez. My mom’s AC broke Friday night and, as we all know, Texas heat does not play. It was already 89° inside the house by late morning. I called Milestone and they had Alex at her door within a couple of hours. Alex was…
Izaiah showed up early, he was patient, friendly, knowledgeable and professional. Figured out the problem quickly and took care of it. I always appreciate the GREAT customer service of all the Milestone technicians that have been sent to my older ranch home and taken care of my HVac, electricity and plumbing…
Stephen R. and his coworker from Milestone Electric, A/C, & Plumbing completed some major electrical work for me on 22 April. Their exceptional work ethic, great communication skills, and commitment to ensure customer satisfaction is soooo appreciated!!! Milestone needs to ensure they are retained as part of their…
Milestone once again came through for me. Juan did an exceptional job and resolved ny issue. I have cool air again! He definitely deserves a 5 out of 5
Great service
Justin was great! He was able to take care of my advantage bi yearly service in under an hour and take care of all my concerns/answer all of my questions.
We have been pleasantly amazed at the professionalism, care for our property and overall services rendered. Jordan Bauer and Mike Reyna were at our home to finalize our HVAC contract by blowing insulation in our attic. When they left you couldn't tell they had even been here. The entire process has put Milestone at…
Daniel was very knowledgeable and friendly. Fixed our problem quickly and easily. Well done!
Terrance Johnson was the Milestone technician today addressing my AC-heatpump which suddenly stopped working three days ago. He quickly found a wire that had come loose inside the condenser unit outside and reattached it. He cleaned the outside of the condenser housing. He made sure the AC-heatpump was functioning…
Very professional and polite. He was here for several hours but stayed and completed the jobs. He worked very hard. The Milestone techs are well trained and know what they are doing as well as being very personable and kind.
Scott was excellent, delivered a great solution and couldn't have been more professional and helpful.
Billy identified the issue and fixed it quickly.
I always have a great experience with Milestone.
Very professional, timely and explained what needed to be done in details before we agreed upon the work
Mason was the best. Friendly, listened and tackled the problem. I appreciate Milestone Electrics choice of this employee for a job well done. Thank you!
David Santos was the epitome of professionalism and knowledge. He came as a follow up to earlier work, found and corrected the initial concerns and went above and beyond to rebalance our HVAC. I would highly recommend both David and Milestone
Ryan helped with our AC unit, both a repair and prepping for winter - an we couldn’t be happier with his skills, communication, and care.
Did what was agreed upon for the price I was quoted beforehand. A/C work. Completely satisfied.
Super fast response Brandon was awesome. We’ve been using them for quite a while and will continue to
Iram was prompt, professional, efficient and thorough. He diagnosed the problem and even reminded me that I have a free drain clear service which should fix the problem!! He didn’t try to upsell anything I didn’t need which is nice too. 😀
Friendly and professional. Helped understand the numerous routes available to address issues at hand.
Brett came out for a regular maintenance job in preparation for the winter. I explained problems that I had been having with HVAC with leaking. He noticed that a drain pipe was not draining the correct way so came out the next day to fix that issue for several hours. Additionally he noticed that my hot water heater…
Terrence was outstanding. Professionally diagnosed and solved the problem. Very personable and courteous.
Tech was on time, very nice and extremely knowledgable of our system. Found issue immediately and had us back up and running very quickly.
Jose Silva headed up the team to install the all new HVAC SYSTEM. He worked closely with the other team members and the entire system and ductwork was completed in About 5 1/2 hours. We couldn’t be more satisfied in choosing Milestone for the job! Kudos all around for all the workers. Lots of hard work and we heard…
Service was great. Very knowledgeable and quick.
Price gougers. Nothing is ever diagnosed correctly the first visit. Horrific experience with these guys.
AC went out while we were at dinner, called and got them out the next day (Saturday) to look at it. Benny came out and was both personable and knowledgeable, and got my problem fixed the same day
Jeremy was professional, friendly and knowledgeable!!
Ryan was courteous and friendly. He resolved our problem quickly. Thanks, Ryan!
John was careful to explain the parts which were under warranty and what they had to be replaced .Because there were two components they had to be ordered and naturally it took some time However we were kept informed during the process.Thank you John for your professional manner and skills.
A true professional who gave us exceptional service and recommendations.
Called for an A/C issue and got same day service. The tech, Justin Hyatt, was courteous and professional to a tee. He did some quick trouble shooting and found the issue right away. Really impressed with his methodical approach and overall knowledge.
Ryan did an incredible job of not only routine maintenance on my two HVAC systems but spotted a toxic buildup in a duct which could have been negatively affecting our health. Super piece of work at a reasonable price!
Milestone did an HVAC today, 10/22/24. As always, I got good service. Zaul performed the maintenance check. He explained everything to me in detail. He also helped secure the closet door where the unit is stored and took out a hornets nest we found. Its little things like this that Milestone does that…
Great service and great oeople. Would recommend to anyone. They treat you right.
This Is the 3rd time I have had someone from Milestone come to my house. I have been very impressed with everyone that I have talked to on the phone or dealt with in person. I would recommend using Milestone for anything that they do. They installed a new Lennox AC & furnace system in my home and I could not be…
Rigoberto did a great job!
Mason with Milestone is awesome. He’s personable, professional fast and extremely knowledgeable - found the issues and took time explaining everything. Every tech we’ve had from Milestone has been great-always efficient, respectful and dependable. Mason stands out for his professionalism and friendly attitude. Highly recommend.
Milestone sent one of their better techs out. Mason was probably the best that I’ve had come out and repair my A/C unit. He went above and beyond what most techs would do. I felt bad for him having to go up and down my stairs because I had an issue with the thermostat and the motor upstairs in my attic. Mason was…
Luis Percy was excellent. He took the time to to trouble the system fully before pin pointing the problem. I felt he was very professional and honest and data driven to assess the root cause not the symptom . I would like to have him very much for my next service.
Benny was very professional polite, and knowledgeable. And did a great job 😀.
Milestone has the best people who work for them. They show great care in wearing booties over their shoes. Thank you.
Always excellent service!!
Will Menzies nailed it ! Did a great job and were able to find the problem in a few mins. Happy with service provided and I do recommend Will and Milestone services.
Luis Percy came by and got the AC running and provided a video of what was done. Austin Geist helped me determine what we need to do to get system replaced since it’s about 20 years old. Both were friendly and informative.
Very professional, informative, and great work. Running like new!
Amazing job
Benny explained the issue of my HVAC very professionally. Further he advised what is needed on my heating/cooling unit for the future, again very professional and not sale pitching, no threatening.
Milestone has done a great job for us every single time we have called them. They are very professional and always on time. They also offer you suggestions to save money in the future.
James was very helpful with our HVAC issue. He installed the new coil quickly and kept us informed throughout the procedure. Very professional and courteous.
Brandon was very thorough and profrssional. He explained everything to where we could understand. Lol. We are very pleased with Milestone and Brandon. Would def recommend
They were very professional and respectful and highly recommend them for your Electrical needs
Fantastic - professional, courteous, transparent, considerate fair, and excellent work all around. Every company should have an employee of this caliber!! Thank you Jose and Milestone!
Excellent service our technician was great!
Zaul sought out and found the problem with the lack of air conditioning in the upstairs that happened right after the previous technician had done a maintenance evaluation of both HVAC units on Friday the 19th. He found the heat exchanger unit for the upstairs hvac was leaking refrigerant. He fixed the valves and…
Great work and fair prices!
Angel did a great job quickly diagnosing and fixing the problem with our AC shutting off randomly.
The technicians did an awesome job installing our new HVAC system. The team removed the old unit, installed the new indoor and outdoor components such as the air handler, furnace, and condenser, reconnecting all ductwork, running new electrical lines, and reconnecting refrigerant lines, and they did a great job…
If I could give Hugo more than 5 stars I would! He is kind, professional, friendly and so thorough in his diagnosis! All around a wonderful person to work with 😊
The Good: Tre Stiefer was absolutely outstanding. He took the time to clearly explain everything to me in a way that was easy to understand. His knowledge and experience really stood out, and he managed to expedite the work without ever rushing through the details. I especially appreciated the practical advice he…
Andre showed up, found the issue, had the part need on his truck. Up and running again. Andre was very professional and courteous and speedy too . Was in C and out in less than an hour he deserves 5 stars.
Great service. Justyn took care of the issue.
Raven was excellent and very professional. Send me an estimate within minutes after our meeting.
Luis Percy was very professional. Completed work efficiently. Was very transparent about issues and fixes. I would recommend him to all of my friends and family
On time. Professional. Pleasant and knew what he was doing. Great service. 👍
Great service and service with a smile. Super friendly fast service.I was so grateful they were able to come within a few hours of my call.
James was timely and pleasant. Once he examined the Daikin unit we had, he realized that he didn't know how to work on the unit since it was a complicated communication system. He recommended getting a Daikin system specialist to look at the system. I appreciated his honesty. We'll use him again when we need work on our other simpler system.
Thanks for the super quick diagnosis and fixing our AC problem.
Luis was so respectful and friendly. He performed a tune up on my hvac system. This gives me confidence moving into my new home that it is working properly.
Very professional and courteous
Benny was on time and was professional. He looked at what needed to be fixed and explained everything to me in a simple way for me to understand. I needed to get an electrician out and he set up the appointment for me within the next few days. Today the electricians came out and were able to detect my power issue to…
Milestone was out to check our air conditioning unit. Of course being over 10 years we needed it replaced. Matt was there quickly and gave us options. He was very efficient and we are scheduled for an install tomorrow morning.
Always making things happen in a pinch with the best customer service!
Great experience as always!
Was very professional and informative
AC did not follow thermostat settings. Motherboard needed replacement. Problem was discoverrd and a replacement was installed. Very professional experience.tech was knowledgeable, prompt and communicated very well including pictures of the problem part.
Sebastian K. went above and beyond in getting our residential system running cool again in a very timely manner! He made sure each question was answered and made sure we had a complete understanding of our situation. Kudos to Milestone for hiring Sebastian! Thanks!
My Tech, Rolando Mojica was awesome. I appreciated, the consultation, expertise and integrity.
Luis Percy was prompt and on time, very friendly. He did an outstanding and thorough job of fixing my AC. I am very pleased with his job performance. Would recommend using Milestone. Thank you Luis for the attention to detail and for the recommendations for other things I need to attend to around my home, very much appreciated!!
I live with a bunch of wookies and they had clogged the drain with all their hair. Milestone did an excellent job getting me into their schedule at a reasonable price. It definitely is worth being a member for the pricing. Most recently, we had Milestone come out to look at our ac system inside and out. The way…
Alan Sykes is a true professional. He represents a company that stands for integrity and great workmanship. The honesty upfront is what really matters. Everything else falls in place. Thank You.
We replaced our old HVAC system in June of '24. Nicolas came by today to check on our system. He found an electrical component that needed replacing and did so free of charge. We decided to upgrade our system and install a UV light that helps purify our air by killing biological contaminants. Nicolas was a true…
Luis was very friendly and he explained everything about our AC repair. He was patient, very knowledgeable and answered all of our questions to our satisfaction.
Armando was very professional. On time and very thorough.
Jose Argueta was fantastic. Worked on our AC unit. He was competent, courteous and knowledgeable. Thank you Jose.
Super nice, very professional and knowledgeable Had back to working in about an hour
The tech, Farod Riggins was very professional and honest and answered all of our questions.
Had an issue with condenser fan not operating. Gary came over and figured everything out for me and got it running. Thank you Gary!
Terrance was thorough and very helpful. Great service!
Brandon came after hours to help us with our AC unit. He was friendly, diagnosed and fixed the problem, and we had air conditioning for our kids to sleep! Everyone from the lady that helped us with scheduling after hours to our technician was wonderful!
Tyler did an excellent job in fixing our AC system. He kept us informed of the problem and the progress of the repair.
Professional and courteous
Luis Percy was great. He fixed it quickly and was professional. He made friends with the dog and saved us on this hot day! Thanks!
Great service from Sebastian. VERY pricey for repairs.
Dustin was friendly, professional, and very knowledgeable. He diagnosed my issue quickly and got my HVAC back online. I would highly recommend him and the Milestone team!
I’ve been using Milestone for a few years since having a bad experience with another local company. They do annual heat & AC service checks as part of our annual service agreement, and are always quick and professional. They also fiercely stand behind their work and don’t hassle you.
Zane was great. He was very helpful and easy to work with. The prices are insane.
Justin was on time, very polite, diagnosed the problem quickly and made the repair.
Evan was great! Very knowledgeable
Speedy service. Knowledgeable and friendly. Job well done. Would use again!
Repaired under warranty.
staff very knowledgble of needs, well educated and trained. explained what was needed and how to repair, had all needed materials and fixed HVAC system preventing future possible needs. checked entire system for needs and updated all. Very good service. Thank you
Antoni and crew did a great job. They were very professional and respectful. They left everything clean and took the old system. Antoni took his time teaching us how to use the new thermostat.
The technician that came out was amazing and was able to service my HVAC system quickly. Very friendly and knowledgeable.
Ivan is the man he was very professional explaining what he is going to repair step by step
Professional, well informed, clear communication and all around great service
Meticulous work by Zach. Spent a lot of time fixing a serious problem.
Judson and Jeb were very kind and helpful! They were very professional and personable, which was so appreciated!
Lupe was amazing and fixed our problem right away!
The technician (Will) was amazing and deserves 5 stars. However, as an attorney and consumer, I offer the company, Milestone Electric, A/C & Plumbing, practices classic BAIT AND SWITCH which is deceptive, misleading, and illegal. I called to schedule A/C service and was told the cost was $29.99. When the technician…
Gary was fast and efficient in finding the problem. He really fixed it in a flash (dad jokes).
Wayne Copeland with Milestone did a great job. It took two times, but he was able to clean out our A/C spill pipe. Thanks Wayne!
Prompt arrival and knowledgeable service tech. Dustin did a great job.
Hugo, was OUTSTANDING!!! He is Value Added to Milestone!!
Oscar Zamora did a great job fixing our A/C unit. Showed up early in the appointment window, was very professional, and managed to diagnose and fix my issue within a few hours. Gave me some good information regarding current equipment status and things to expect given current age of the unit. Overall a very good experience.
Abel was knowledgeable, efficient, and good at explaining the work and answering my questions regarding the installation of replacement A/C coils.
The customer service was great and the communication was beyond amazing I would highly recommend milestones
Oscar was outstanding and found my system leak location in less than an hour. Professional, knowledgeable and answered all of my concerns. Pricing was very fair. Will use them again!!
Quick response. Problem fixed same day. The tech, Ivan Almendarez, was professional, knowledgeable, and very courteous.
Mason was prompt, informative and got my systems up and running!
Devor was very knowledgeable and straightforward with his work. He didn’t try to oversell me anything and helped me get our unit functioning again in a matter of an hour. Couldn’t be more grateful and would recommend him to anyone looking!
Absolutely great! Dustin Jackson did a great job explaining and documenting what was wrong with my system and gave 3 recommendations based off budget and affordability. I appreciate the thoroughness and customer experience. And no, I’m not a paid spokesperson 😂😂
great guy, great service trustable company
Ryan was great! My ac shut off one summer evening and he was very patient and knowledgeable in helping resolve the issue. 5 stars for Mr Ryan
Brandon was great! Very knowledgeable, friendly and explained everything that was going on. We have had several other companies out and couldn’t seem to get a straight answer and within an hour Brandon could explain what was going on, fixed the hvac and it was fantastic! Thanks Brandon and Milestone!
I am writing to commend Nicholas Palacios for his truly outstanding customer service. During our recent interaction, Nicholas displayed remarkable empathy, compassion, and professionalism. His genuine concern for my needs and unwavering commitment to resolving my issue were nothing short of exemplary. Nicholas took…
Excellent work, quickly, professionally and cleanly installed the new replacement AC we urgently needed the same day it was ordered! Making a huge cooling difference within a few hours! Made our home 🏠 come back to Life! Thanks 😊
I continue to be duly impressed with the exceptional quality of the people at Milestone. That really is the key to exceptional service and has definitely secured my loyalty! Character does matter. When ciupled with expertise, it’s a winning and trustworthy combination Over 2 years, we have had electricians and…
Justin was extremely knowledgeable, friendly and helpful! He was able to determine the issue and provide a quick resolution. Looking forward to having Milestone as our service technicians for years to come.
I had a disappointing experience with Milestone that has left me questioning their pricing practices and service recommendations. Initially, I was impressed with the technicians' friendliness and apparent knowledge during a routine A/C service for both of my home units on June 5th. The technician noted that my…
Jorge is excellent. He repaired my upstairs unit in no time . Very kind and respectful. He will be the one I choose every time. Kudos 👏
James was extremely friendly and professional. Took care of the issue promptly.
They got the air conditioning back working, I’m happy.
The customer service is amazing. I had an issue and they were there to fix it quickly and efficiently. I will definitely be using their company again. Thank you again !
Truly MILESTONE TO THE RESCUE. Didn’t know what I get when the showed up. I’m glad I called them! The technician, Cody walked me through the whole process, from what the problem was to the solution needed! Never, did he try to upsale anything. This guy is. 5-star employee.
On time and professional. He was very respectful of the workplace.
I want to thank Landon Bridges for solving the problem that has persisted for almost 2 years, a short in the overflow valve indicator. This was a major problem that caused my system to reset itself and shut the A/C or the Heating off at random. Again, thank you Landon and thank you Milestone for resolving this in a timely manner.
Aaron was very organized and personable.
Great job!
Very professional and knowledgeable.
Great experience. Jose is wonderful! Highly recommend.
It is absolutely ridiculous that they refuse to provide price ranges over the phone for the most basic services. Instead, they make you pay $99 for a tech to show up at your house, and it does not matter if you move forward with the services, because it does not go toward the services provided.
Very nice young man. Very professional.
This gentleman Brandon P is so friendly, informative, precise & detailed.
Outstanding, super professional and explained everything to customer satisfaction. Well done, Sir
Showed up early, diagnosed the problem within a few moments. Got me up and running, double checked everything and added a bit of coolant to the system. We are greatful for Ryan's thourough work. Great Job!!!
All of my experiences with Milestone have been positive. Great customer service from start to finish from every technician. I have home warranty insurance but still call Milestone because I trust the quality of their work and staff.
Our technician, Manuel, was very professional, friendly, and an experienced technician! He found and resolved the issue very quickly! We appreciate his work and Milestone Electric!
Chris Hennig was very professional, knowledgeable, and well mannered. I’ll be requesting Chris for all HVAC work!
My air conditioner went out and the Milestone team was quick to respond. They sent out Erik and he provided top notch service. Erik is an HVAC expert. He immediately diagnosed the problem and solved it. But he didn’t stop there, he cleaned my entire unit and educated me on it with a video he made while inspecting it…
Aaron did an amazing job figuring out why one of our HVAC units were not cooling. He kept me informed of everything he was doing and figured out was needed to get it up and running again.
Gary, like the 2 dozen other Milestone technicians with whom I have interacted over the years, was on time, professional, and knew what he was doing. Like others, he also explained exactly what was going on with our HVAC system (which had stopped working), and pointed out other issues with how our system had been…
Otis was professional, very friendly, made sure he didn't track anything into the house by covering his shoes, & completed what he needed to do in an acceptable amount of time.
Milestone delivers again. This time correcting something that should’ve been done by the builder. Marcus and crew came in and installed a second return and cleaned and disinfected our vents on the first floor. Great professional service that continues to deliver as promised.
A very knowledgeable and nice man. A credit to Milestone. Jeb is the reason I continue to use Milestone!
Did a great job
came and quickly identified the leak and fixed it. great job.
Very nice, respectful, and capable young man. Good job!
Raymond Taylor was great to work with. He was able to diagnose the issue quickly, was incredibly thorough and professional. We would recommend him to our friends and family.
The professionalism of this company is top notch! Devor Long was my technician and he explained what he did so I could understand. During both visits to my house, he was punctual on his arrival and patiently waited both times. Highly recommend this company!
Good service
I called the Rockwall, Tx. location and Taylor came out. He did an AMAZING job and I was so impressed with his work and Milestone as a whole. They went above and beyond to help me through a very stressful time, due to the repairs needed. They took the worry off of my shoulders and did everything they could to help…
I’m very happy with Milestone electric. Their membership plan is great value and the quality of service they bring makes me happy to give them all my business. They are very fair in their pricing and I feel like I’m getting fair work for a fair price.
Was very happy with the service that Milestone provided. They had a tech come out quickly to help fix a problem with my ac drain line. Tech was very professional and would happily recommend Milestone to others!
Rolando is the man! We have guests in town and the AC stopped working in the guest house. Rolando promptly came over, fixed the issue and saved the day. Highly recommend 10/10.
Marcus Lynch was very knowledgeable and helpful. I would recommend him for any HVAC service.
Milestone is highly recommended for electric, AC and plumbing work. Professional, responsive, knowledgeable and trustworthy. We have used their services repeatedly and have had nothing but positive experiences!
Darcelle Smiley was an excellent technician. He came during the promised time window and was very helpful and efficient
Alan was fantastic! Really appreciated the time and effort spent diagnosing the problem. Highly recommend!
Very happy with Jon McGee who did an excellent job in exposing what needed to be done ! Would highly recommend him
Always great customer service and communication. All employees have been exceptional but I really enjoyed having Max service us with our broken AC. Delightful young man with great knowledge and info making me feel really comfortable about the repair. Super nice!
Great service overall. My AC went out and they were able to make a same day fix during the hottest part of Summer. The technician Cody was very helpful and informative. Much appreciated.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1122 | $27–$251 |
| A/C system maintenance | 865 | $27–$483 |
| Electrical outlet & switch repair | 793 | — |
| Electrical outlet & switch installation | 491 | — |
| Plumbing pipe repair | 488 | $353–$1.2k |
| Heating system maintenance | 453 | $37–$278 |
| Drain cleaning | 443 | $227–$542 |
| Plumbing leak detection | 426 | $124–$633 |
