How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMilestone Electric, A/C, & Plumbing
Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #74Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 19,623 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Milestone Electric, A/C, & Plumbing for 8 kinds of job.
Milestone Electric, A/C, & Plumbing for heating system installation
Clear ✕All 97 Google reviews tagged “Heating system installation” · showing 60
I had a double HVAC system installed. It’s a Lennox system. The installation went well. However, one bedroom is not being cooled . While the rest of the house is 74° or less this one bedroom yesterday late afternoon was 86°. Therefore, I contacted MILESTONE, I was told that a warranty person would be at my house no…
We have been pleasantly amazed at the professionalism, care for our property and overall services rendered. Jordan Bauer and Mike Reyna were at our home to finalize our HVAC contract by blowing insulation in our attic. When they left you couldn't tell they had even been here. The entire process has put Milestone at…
Angel went the extra mile.. even late in the day he didn’t rush through anything to figure out and fix my unit
The install team with Abel was perfect. They’re knowledgeable, professional and courteous. The install was quick and seamless. I’ve never felt more confident in a team doing repairs in my home.
Wesley Zapata and his crew did an amazing job with the installation of my new heating and air conditioner system. They worked nonstop on the job which presented many difficulties including working in confined spaces and having to bring the outside compressor over a six foot brick fence. They were very respectful…
Been using them for several years and everything has been great. They have even called us to do some free services that they have added to their plans. For the yearly me membership we pay it has been well worth it and much more service then we expected.
The team was professional and courteous from start to finish. Abel did an excellent job explaining the plan of work and setting clear expectations for the installation. I really appreciated the regular check-ins throughout the process, the thorough final wrap-up review, and the time he took to answer all of my questions.
Daniel Campbell did a great job solving my plumbing problem. I highly recommend him.
Zaul sought out and found the problem with the lack of air conditioning in the upstairs that happened right after the previous technician had done a maintenance evaluation of both HVAC units on Friday the 19th. He found the heat exchanger unit for the upstairs hvac was leaking refrigerant. He fixed the valves and…
They were awesome ! They were respectful and they were in time and explained everything! Great guys that came out! I want to say thank you from the bottom of my heart for this unit! I can’t thank you enough for what y’all have done! It was a true Blessing for me!
Alex, Anthony, and Edgar were the best. Friendly, respectful, efficient, thorough, and caring. I cannot say enough great things about my installation team! And they were fast! I'm so glad I went with Milestone!
To we had Cody in our home this afternoon I was pretty convinced he was The real deal. Polite, candid, double checked the issue we were having and made a couple of suggestions for us to consider. We generally do not make decisions quickly. We took Cody’s thoughts into consideration and decided to ask him to head up…
I was so pleased to be treated as well as I was. The problem was immediately addressed, explained, and corrected in a professional and timely manner. I give high marks to the young man who arrived and attended to my furnace leak. He made a situation that before had been a problem into a fast repair. High regards for him and the crew at Milestone.
Very happy with Jon McGee who did an excellent job in exposing what needed to be done ! Would highly recommend him
Outstanding service at a fair price.
It gives me great comfort to use your service. Polite, personal on always answered my questions. Thank you for all you do for this little widow.
Mr. Juan Torres and his associate were both very polite, professional, yet personable. They didn't rush anything and explained everything to me before getting started. Both were thorough in demo-ing my old HVAC and placing the old components neatly beside their service truck. Whenever they needed access to the…
It was a truly a pleasure meeting with Travon. He and Bryan showed up on time and were very courteous and professional. They addressed my concerns and made the necessary adjustments that will prolong the life of our HVAC system. I will definitely be recommending you guys to my family and friends. I've been with…
Marcus is an amazingly talented and professional young man. We had bought this home in the late fall and had a glowing home inspection report. However the HVAC didnt work on either unit. Once we called their service tech was our early the next day. Both units needed extensive work! We opted to replace the…
Jorge and his team were true professionals. Each was very knowledgable, explained everything in easy detail. The job was completed quickly. They protected all flooring. Each member is a great asset to your company.
I needed complete replacement of HVAC system. They provided expert information and evaluation of options for repair or replacement of current system with no sales pressure. Work was done professionally and on time. Their warranty is much better than the competition at comparable prices. Will use again.
Excellent experience. Judson clearly communicated the options and our new unit was installed the next day. Everyone was polite professional. The
Very professional and reliable company. Corey did great work! He left installed 2 light fixtures. He knew how the measurements of how low to hang the lights. They look great. Cleaned up very well. Thank you Corey!
This is a very professional company and we’re very responsive. I wouldn’t hesitate to use them again.
Mason was really friendly and very knowledgeable. Would highly recommend
Always professional and do good work and are straightforward with prices.
Very knowledgeable and easy to learn about our heating and AC system from him.
We had a great experience with the installation of the new heat and AC units. The entire team was outstanding! Strongly recommend Milestone!
Great job / quality work as always with this company.
Attention to detail is key with this crew.
I cannot say enough good things about the three technicians that came out to our house to install our heating and air conditioning system. They came in got right to work. They work diligently were polite and easy going. Thank you so much for all the hard work.
So many issues, but the biggest is that the price Milestone charges for services and products is borderline unethical. It's staggering how much I overpaid (and it's my fault for being too naïve to get other quotes) for my HVAC system to be replaced (nearly $20,000). I realized I was fleeced after I requested an…
Initial call - Scott was courteous and professional. He clearly explained the issues with my HVAC system and my options. There was no hard sell. I would use Milestone again and request Scott. Follow up - I decided to have Milestone install a new heat and AC system. Manuel and team were also very courteous and professional. I highly recommend them.
Erik and his coworker Rudy removed our old HVAC system installed our new HVAC system in one afternoon and it works wonderfully. They were very professional and efficient in doing the job.
Eric and the entire Milestone Crew/Family have truly been nothing shy of amazing. From the moment we had our first visit with Eric to diagnose one of our units to the installation of a whole new system everything has been fantastic. The service is fantastic! They call when they say they will, let you know in advance…
Excellent service!0
Highly recommend David from Milestone for all your HVAC needs. David is very professional and courteous and took time to explain all the options available for replacement of our dual HVAC systems. Never any pressure. If you are looking for the highest quality service and installation call Milestone.
The guys were very nice, efficient and did a great job! They cleaned up after themselves and were very helpful showing me how all of it worked
Wonderful Customer Service, great at explaining the service that was provided and what was needed, I will definitely use this company again, it’s been a long time since I have had good customer service!
Prompt and knowledgeable techs
These guys are always on time and provide a great value.
Watch out for pricing. We had milestone replace one of our heating cooling units early this summer so naturally called to have them come out for our second unit when it quit. The technicians are always lovely but we feel like we got cheated on cost. They replaced the capacitor and shut off breaker and charged us…
We needed repairs to a outside pipe . The repairs were made in a timely manner. Our technician was Matthew Koefer he was very professional and patiently gave us a thorough explanation to each question we ask. He exemplifies the qualities that makes this company standout. We purchased the service policy because of…
Great team of professionals! Excellent customer service. Concerned about doing the right thing.
Stephen was very informative and easy to work with
Eric and the two men that were with him did a outstanding job! I watched them perform the install and their professionalism, let's get this done and done correctly attitude and team work is why Milestone and this team are rated outstanding!! Thank you
Bought a $15,000 ac unit from these people April 2021. Not only did they take our previous unit from outside without our permission, we have had to have the new one they installed in our home worked on 3 times!! That’s an issue EVERY 4 MONTHS for a barely 1 year old 15 THOUSAND DOLLAR ac. This is ridiculous. I have…
Our technician was Jeb and it was determined that we needed a new compressor. He drove to Allen to pick it up and we were cool by 5:00pm. Jeb was very courteous and customer focused. He worked outside in the hottest part of the day and we so appreciate his due diligence.
Very professional and patient. Knowledgeable about products. Highly recommend.
Brian did a great job we are very pleased with all his information and services awsome work. Thank you for all help.
They were qiuck professional and very courteous
The a/c system for our Sunroom was inadequate. It could not keep the room warm enough to use it in the winter. So, we bought a 58” Qmark HBB 1250 electric Hydronic Baseboard Heater for the room and needed to have it installed professionally. We needed to have it installed within 2 days because another severely cold…
Victor, Carlos, and Arturo installed a new heating system. Very professional, friendly, knowledgeable. I was so appreciative of these men willing to work outside in the cold to install the outside unit. No complaining. Cleaned up nicely.
Positive experience from start to finish. I was impressed by all of the Milestone Team, but thought Jonathan
Fast, accurate and pricey but worth every penny. If you go with milestone you have no worries as they warentee their work even though, there would be no concern based off of the quality of their work.
Service was timely and professional.
Did great job as they usually do. Expect the best!
Henry was great, I highly recommend
I have used Milestone for most household needs. You can’t bet their quality of service, and stand behind their work. I use then for plumbing, electrical, and will use them for next heating and air conditioning. They are top notch and go the extra mile. My service today was outstanding.
Thanks to everyone at milestone for all their help and the Feel the Love program
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1122 | $27–$251 |
| A/C system maintenance | 865 | $27–$483 |
| Electrical outlet & switch repair | 793 | — |
| Electrical outlet & switch installation | 491 | — |
| Plumbing pipe repair | 488 | $353–$1.2k |
| Heating system maintenance | 453 | $37–$278 |
| Drain cleaning | 443 | $227–$554 |
| Plumbing leak detection | 426 | $124–$633 |
