How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMilestone Electric, A/C, & Plumbing
Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #82Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 19,623 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Milestone Electric, A/C, & Plumbing for 8 kinds of job.
Milestone Electric, A/C, & Plumbing for installation
Clear ✕All 340 Google reviews tagged “Installation” · showing 120
I had a double HVAC system installed. It’s a Lennox system. The installation went well. However, one bedroom is not being cooled . While the rest of the house is 74° or less this one bedroom yesterday late afternoon was 86°. Therefore, I contacted MILESTONE, I was told that a warranty person would be at my house no…
Ashton was great. Friendly, polite, and very professional. He quickly and thoroughly diagnosed the entire AC
Good communication. Knowledgeable. Good time management.
We have used Milestone and their partner companies for the past 10 years we’ve had our home. Recently, our tankless water heater (installed by Milestone) gave a warning code and beep in the middle of the night. We called and they sent out Will the next morning from Warranty to check it out. It was complicated due to…
Manny installed two outdoor faucets for me and did an excellent job. He showed up on time, worked efficiently, and everything was installed cleanly and professionally. The lines are solid, no leaks, and the finish looks great. It’s hard to find tradespeople who take pride in their work — Manny clearly does. I’d…
My wife called Milestone Electric to come out and install an outside plug. Matthew Lacey showed up and totally took care of our project. He effectively addressed our issues/concerns and throughly walked through the process. He took time to educate us on a high level regarding the GFI plugs. He was very…
Ricardo is amazing! He's the best and most courteous repairman I've come in contact with in a long time. He explained everything that was done as he went along, made sure I understood, took pictures, and put everything back the way it was before he left. I am very pleased with the service I received! Thank you again, Ricardo!
Kody did a great job installing our new toilet and shutoff valve.
Milestone has the best employees, A plus service.
Fantastic service!! My go-to service provider from now on!
I am happy with my service checkup today. Thank you Milestone
JB and Stephen were fantastic at today’s appointment! Over the weekend, we started noticing our lights flickering around the house, which caused our battery backup system to kick in a few times. By Saturday evening, it happened about five times, and each time the battery took over saying the grid was out. We called…
Joshua was on time and very professional with his assessment of the possible issues. He performed the task (circuit breaker) quickly and also provided information for future projects.
Ricardo was great. He arrived on time and was friendly and knowledgeable. While installing my new doorbell, he noticed my doorknob was loose and fixed that for me on his way out. Wonderful customer service
Was very interested in our needs. Explained what would be done and the company's desire to do the job right the first time.
We had milestone come out for our annual HVAC tuneup. Dustin was on-time and completed the inspection quickly and thoroughly.
Joshua came out for the call and he was great! Stephen & Ryan came the next day to do some of the install work. They were very professional, quick and respectful of the house. A couple new fans installed, a couple new outdoor lights installed, a switch replaced. Thank you all!
On time, very professional, and courteous. I will definitely be using them again.
Nathan was awesome! He let me know different options, then quickly performed the work I needed. He even helped me set up the Ring Doorbell settings!
Michael O'Connor was kind, friendly, personable, compassionate and caring. He exemplified customer service and showed true concern for our issues as if they were his immediate responsibility. He is a person of good character and integrity. Nathan was our master electrician. He is competent, compassionate and…
Very pleased with Milestone’s service. Had them come out and install outdoor outlets and replace a few indoor switches. Techs were professional, knowledgable and thorough. Would highly recommend.
Very professional and knowledgeable asset to Milestone.
Great service, he was super efficient and thoughtful. Made sure to ask before he did any major changes. 10/10 would recommend him to friends!
Very professional and knowledgeable.Dayton did great job explaining what was needed to replace our water heater. Plan on doing more business with Milestone!
They were awesome ! They were respectful and they were in time and explained everything! Great guys that came out! I want to say thank you from the bottom of my heart for this unit! I can’t thank you enough for what y’all have done! It was a true Blessing for me!
Prices are a bit too high but good service I'll recommend them
Matthew was wonderful! He was so friendly and explained everything thoroughly. He got the job done quickly and went above and beyond with the repairs.
Scott was fantastic! He was informative and respectful. He answered all my questions and the service he provided was above and beyond! Will definitely ask for him by name in the future!
Wow, As usual, your teams effectiveness and professionalism has blown me away. I'll be recommending u to any of our 500 members at the 4 Seasons at Las Colinas.
To we had Cody in our home this afternoon I was pretty convinced he was The real deal. Polite, candid, double checked the issue we were having and made a couple of suggestions for us to consider. We generally do not make decisions quickly. We took Cody’s thoughts into consideration and decided to ask him to head up…
Scott Wagley quickly troubleshot my electric issue and identified to a warranty that will correct the issue. I recommend Scott & Milestone for all our home repair issues.
Michael O’Connor was great. He is really professional and knowledgeable in his work scope. He finished the project I requested pretty neat. I am very satisfied with his electrical service
Outstanding job. Great people and very knowledgeable. They care and are proud of their job. Great communication and clear goals. I couldn't imagine going somewhere else. Thank you.
If you can ask for Abel and Cristian if you are in the DFW area and are looking to replace your HVAC unit these guys are the best! Milestone as a company is more expensive then most almost by double depending on what your getting done. But they are quick and do a great job and are always very friendly.
Excellent knowledge! Efficient and personable
Corey and crew were great to work with. We had a difficult job hanging a huge light amongst other tasks. They handled it professionally and timely. I definitely recommend Corey for any job
Great work in installing a ceiling fan in the living room with high ceilings - Quick, efficient, and an excellent experience
During my installation of the insulation in attic, I had a great experience, all my questions were answered and explained to me. Mr. Bauer was a very considerate person to be around. And, Mike Reyna was extremely helpful to Jordan, making sure everything was ready to go. Great Teamwork!!! 7/7/23
Outstanding service at a fair price.
Sewer Line Replacement consulting with Francisco Hernandez, Part I to narrow down the actual cost and criteria of the situation. This was a very sour experience. Not that Francisco wasn't a great consultant. Just the idea that this crucial piece of equipment was so expensive. Long story very, very short, lol -…
Replaced smoke detectors
The Milestone team is fantastic. There were some minor hiccups in the original work, but they gladly came back and took great care to make sure that the work was done right. One of the issues took some troubleshooting, but Brandon made sure that we had the issue resolved the right way. I would recommend Milestone to…
Jeb was professional, polite and answered all my questions. And that was the first visit to work on the outside unit. The following day, today, he had to come back with additional hands to replace the TXV, charge the unit, etc. He was also very patient with my very excited dog, which is a major plus!!! I've already…
Mr. Juan Torres and his associate were both very polite, professional, yet personable. They didn't rush anything and explained everything to me before getting started. Both were thorough in demo-ing my old HVAC and placing the old components neatly beside their service truck. Whenever they needed access to the…
Milestone reps were on time, very professional & helpful
Scott Wagley - Electrician did an excellent job in service and recommendations. I would highly recommend him.
Used to unclog our drain. Brandon did good. We mostly have long hair here...so having someone reliable is important. We use Milestone for all our AC, Electrical and plumbing needs. Maybe not the cheapest...but quality, service, cooperation, helpfulness, and so much more bring absolute value to the money spent. I…
Technician Jeremy Rowden was very professional and very thorough with the details of how my HVAC unit was working, and how it's supposed to be performing correctly. Explained how he could make the appropriate repairs to it, and how alongside maintenance should avoid long term damage. He also explained how the…
I can’t say enough good things about Johnathan from Milestone and the other plumber technician that came with him. Very friendly, professional and skilled. Definitely recommend you consider Milestone the next time you have plumbing needs.
We have had numerous services preformed over the years and we have total confidence in the work being done and and knowing it is being done with the best workmanship and materials available. Johnathan Hebert was the latest of the Milestone family to pay us a visit and he was awesome. Jonathan listened to our…
Outstanding service and support. Lost our water heater and Milestone was there quickly. Took special care to get us running for the night and finished next morning. Excellent, professional and caring!
Luis Medina. Super Plumber was Awesome, Professional, expertly Trained, Personable, and knowledgeable!! Diagnosed the problem and immediately found the proper solution for the repair. Thank You Luis!! And Milestone for Best of Services provided to keep my Home working properly. I have been a loyal customer for over 16 years!! Emery Johnson.
I love Milestone ❤️ they are always here exactly when they say they will be, they are fast and efficient. The techs are always friendly and I don’t feel like I have to keep an eye on them the whole time they are here. I’ve always felt safe with who they send. You are paying a bit more with milestone but it’s worth…
Jonathan Gaona and Benjamin Larman were fantastic, professional and courteous! They even brought in my yellow fresh box! Great hiring decisions Milestone!!
Christian Keith installed a replacement Floodlight Camera that had been weather damaged. He made sure everything was working before he left. Good job, Christian! The Stevens
Milestone is the best. We use them all the time for our needs! Great service and great people! They all do a great job. Wes and Josh were awesome today, but someone at Milestone has done virtually every kind of work here that is offered. We use them always.
Awesome job installing our new HVAC system!
Scott Clark did a great job with the installation and repairs in my house. He listened to my needs and responded appropriately.
They worked quietly and quickly that’s a 5 star for me.
Milestone was very responsive. Kody was awesome. He came out on a Saturday, completed a thorough assessment and repaired my plumbing issue. He explained everything and was very professional. Thanks so much!
Alvaro Carrillo was great! He gave me options and thought me some things as well.
Very nice respectful and no pushy sales. I have had them for several years do work. I will use them as long as they stay the same. This company has a good thing going by hiring people that are serious about quality. Thank you Loy, Continue giving yourself for this great company in Dallas area. Good Texas Company. Connie W.
Great service, very nice and professional
Attention to detail is key with this crew.
Polite , on time and cheerful
I can always rely on Milestone
Eric and the entire Milestone Crew/Family have truly been nothing shy of amazing. From the moment we had our first visit with Eric to diagnose one of our units to the installation of a whole new system everything has been fantastic. The service is fantastic! They call when they say they will, let you know in advance…
Scott Wagley was very knowledgeable, helpful & makes me feel safe!
Had the best experience with Milestone and Mr. Velazquez as our assigned plumber. Had a pipe burst as a result of the freeze last week. He was very calm and collected, easy to talk to and explained everything clearly. He was very patient and didn’t mind us asking questions or going out of his way to show me things…
Could not have been nicer and more helpful. Figured out problem right away.
They were professional
We are very pleased with all Dewayne did for us. Fast service, friendly even to our dog and cat. Thank you Milestone
These guys are great. Everyone from the technicians to the installation crew and the maintenance specialists are top notch. They work with integrity and it shows!
Raven was very professional and explained everything needed to repair/replace
Highly recommend David from Milestone for all your HVAC needs. David is very professional and courteous and took time to explain all the options available for replacement of our dual HVAC systems. Never any pressure. If you are looking for the highest quality service and installation call Milestone.
Brandon Smith was amazing. Very knowledgeable and polite. He is a very hard worker and pays close attention to detail. I highly recommend Milestones.
London is very professional, knowledgeable and very courteous.
These guys were awesome. I’d recommend them to anyone. They came to replace my garbage disposal (it was leaking and on its last leg) and replaced it in just a few minutes. They had also noticed that the dishwasher tube was also causing a leak and told me how to fix it since it was something really easy to do. I told…
Professional
This business is extremely reputable! Every employee has excellence! I feel comfortable allowing these fellows in our home! Thank YOU Milestone!
The technicians are great, but their cost of services and constant attempt to upsell are beyond anyone else. We used them because of an HVAC emergency, and have maintained a relationship because of the warranty and technicians. When quoted different services, they have been about twice what others charge. We also…
Nathan and his crew were very knowledgeable and professional. Very courteous. I am an 80 year old veteran. They took very good care of me. Thank you! Milestone!
We are always very pleased with their services.
Travon inspected our a/c system and found some pretty nasty "growth" among other deficiencies. So today, we had our system cleaned and updated with a UV light to help inhibit future "growth". Not knowing what the growth was, he couldn't say the "M" word but that's what it looked like to me. Travon was very…
Milestone as a company hires quality people and Raul did a great job and made sure I was satisfied with everything.
Clint and his co-worker did an excellent job. Both ceiling fans run and look great. Both lights that were falling from the ceiling are now secure and work great. My 2 house lights are up and the sensor motion is working. Both were very polite and very clean. Thanks so much!
Outstanding from start to finish! This team rescued my family from a sewer line failure in one day! Many thanks to the Milestone family ❤️❤️❤️.
Excellent customer service! Very professional and explained everything in detail. Would definitely recommend and will use again!
Milestone is great! I’ve used Milestone for plumbing, electrical and HVAC work around the house. I recently got clean, professional plumbing services while installing a new gas range in the kitchen. Plus, a 5 year warranty on all the parts they provided. Easy!
Very nice young man who addressed the problem and thoroughly explained what he was doing. Appreciated his help.
Very courtes.. Did an excellent job
All of the Milestone employees I worked with Jordan, Austin, Miguel and Arturo were absolutely fantastic. We've been having trouble with our AC for 15 months and I kept calling out companies that were only putting bandaid fixes on much bigger problems. Jordan ran a full diagnostic of the system and gave a very…
Great service, responsive to get job done even in face of issues, power outage!!!
Have used Milestone for many years. They do quality work, explain what is needed an offer alternatives. Pleasant, trustworthy employees who do excellent work.
We needed repairs to a outside pipe . The repairs were made in a timely manner. Our technician was Matthew Koefer he was very professional and patiently gave us a thorough explanation to each question we ask. He exemplifies the qualities that makes this company standout. We purchased the service policy because of…
Dewayne did an excellent job
They came to my home to install a new faucet and a toilet shut-off valve and did a great job. Will call them again if I need plumbing services in the future!
We needed to have a outlet installed because the previous owners created a mess with wires. Caleb was our technician, he was excellent. He explained everything professionally and made sure we knew everything we needed to know before he left and during the service. He was quick, very friendly and professional. We…
Bo the HVAC from Milestone was professional, had manners and was very respectful. He showed up and introduced him self had a smile and said. Let me get to work and install. If work needs to be done again i would request Bo to be the HVAC tech to do the work. Thanks again Bo for the much needed A/C install on a day…
He was great he explained every move and made sure we understood everything thing he was doing and about to do very professional.
This Tech was superior. He went out of his way to help and explained everything. If I need their services again, I would ask for the same Tech.
Andre identified our problem and was able to offer solutions. Andre is professional, timely, and considerate. We avoided a lot of wasted time with his complete check and identification of our problem. Matt is well educated in Milestone's HVAC systems. He was able to quickly assess our needs. Matt informed us on all…
Milestone owner is a neighbor and service is great. They return calls quickly. They have answering service for after hours and someone will call you back in the middle of the night if there is an issue. Although they may not be the cheapest option, they definitely make it up with their professionalism, upfront pricing, and competent friendly service.
Aaron, and Josh, the “A TEAM” Milestone technicians that rescued us. These two young men were knowledgeable, professional, hard-working, and customer service friendly, both days they worked on our air conditioner, and installed new insulation to our attic. We had raccoons severely damage our old installation, and…
Justin did a great job removing my under-mounted sink and installing my new larger sink and faucet. Very professional and knowledgeable about his skill.
Steve was great! He answered questions, was very professional and when he left we felt good about the work to be done.
Bryan was very knowledgeable and professional. He made sure we were well informed of the work he was doing and provided and quote before any work was done. We were pleased with the work that was done and within the timeframe it was completed. We will be repeat customers
Technician was very knowledgeable; great customer service
Our Technician Brian Moore came out to look over and test our very OLD heating/air system. He explained to us our 51 year old units freon was no longer being produced and that past installers ran pipe in a way that would not pass inspection. He did a very thorough job of explaining the different system and made a…
Excellent customer interaction. Michael was very thorough and professional.
Fantastic job with installing complete new AC system.
Very professional and efficient.
provided AC pan leak preventative
Steven Becker helped me out with multiple electrical projects around my house - installed a chandelier, upgraded and fixed some power outlets, changed out some breakers, installed a new grounding system, etc. Not only on time, efficient, and extremely professional but also a really great guy who took the time to get…
Employees were courteous and professional we will only use milestone from now on for our home repairs and upgrades.
Caleb and Michael were very polite and helpful during this situation. Caleb was very understanding, informative, and treated me like family.
Exhibited Curtious Professionalism Fixed & installed smoke detectors and did an electrical system check up. Caleb did an excellent job installing as explaining his service. We would like him to come back again.
Jesse instaled a new fire detector
Wayne is my favorite electrician. He is so knowledgeable and professional. From now on I will only ask for Wayne at Milestone!
Clint was great at educating me about what steps he was taking and why, before ever taking those steps.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1122 | $27–$251 |
| A/C system maintenance | 865 | $27–$483 |
| Electrical outlet & switch repair | 793 | — |
| Electrical outlet & switch installation | 491 | — |
| Plumbing pipe repair | 488 | $353–$1.2k |
| Heating system maintenance | 453 | $37–$278 |
| Drain cleaning | 443 | $227–$542 |
| Plumbing leak detection | 426 | $124–$633 |
