How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMilestone Electric, A/C, & Plumbing
Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #102Position by Experts Score among all companies we track in this category. of 154 plumbers · 4.9★ from 19,623 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Milestone Electric, A/C, & Plumbing for 8 kinds of job.
Milestone Electric, A/C, & Plumbing for repair HVAC
Clear ✕All 302 Google reviews tagged “Repair HVAC” · showing 140
Milestone expedited a service and parts order to allow the house A/C to be operative when my wife was discharged from the hospital. This attention to a customer's need reflects a caring concern that is seldom seen in business today. Their extra effort in this difficult time is so appreciated.
Garrett is one of the best technicians we have had from Milestone! We had several items that needed an electrician. He was prompt, efficient and solved our problems professionally. Great experience!
Francisco Hernandez was cool, courteous, and professional, and very trustworthy. Great experience. Same with recent experience with Gary Strange. Great guy, very reliable and knowledgeable. As always, had another experience with Ivan. Top knotch
Matthew went above and beyond during the service call today. I won't bore you with the details, but it was right in line with the high level of service that Milestone always brings.
Austin from Milestone did a great job installing my new water heater . Very professional and great service. Highly recommended!
Daniel was very knowledgeable and friendly. Fixed our problem quickly and easily. Well done!
Terrance Johnson was the Milestone technician today addressing my AC-heatpump which suddenly stopped working three days ago. He quickly found a wire that had come loose inside the condenser unit outside and reattached it. He cleaned the outside of the condenser housing. He made sure the AC-heatpump was functioning…
Alex Faulconer is a rock star. He was incredibly thorough and explained everything he was going to do and gave me updates as he went along. I plan to have him come out to do more work soon.
Came up with a plan to clear a clogged drain pipe. Through explanation and detail cost. Courteous and knowledgeable
James was very professional and helpful! Will be requesting him from now on!
Very Professional and Efficient Simply All Around Great Technician
The company technicians are thorough and earned my trust immediately. I felt like they had my best interest in the suggestion he made. Wish all service people were this concerned in my satisfaction and safety. Would recommend them highly. Christian Cabera did a great job today!
Lupe was very professional and is very provided the best recommendations. He is not a pushy guy and is really looking out for the best interest of the customer! Awesome job will continue to use Milestone.
Juan did a great job. Very professional. Prompt, quick fix. Got cold air into the house fast. Explained the issue very well.
He was very kind and helpful. He went above and beyond
HVAC Repair - Everyone they have sent to my home over the years have been VERY PROFESSIONAL, KNOWLEDGEABLE, AND RESPONSIVE. Another thing I have noticed about all of the Technicians, either HVAC, Plumbing or Electrical is they are very personable and down to earth.
Will Menzies was courteous, professional, and kind. This young man is an excellent example of Milestones employees. Outstanding customer service skills. Thorough service call and complete explanation of details. I prefer to have Will every time for my A/C service. Highly recommend Milestone.
Excellent work, quickly, professionally and cleanly installed the new replacement AC we urgently needed the same day it was ordered! Making a huge cooling difference within a few hours! Made our home 🏠 come back to Life! Thanks 😊
Jose was absolutely fantastic. We want him back for our six month inspection!
MARCUS LYNCH was great. Even our dogs loved him! He was courteous and thorough. He changed our furnace filter and checked out our AC system. He explained the video he took of our compressor and discussed possible outcomes and options without ever pressuring us. Great job! BLAIR HUFFMAN did our winter furnace…
In addition to great service, Jonathan explained every step of the generator installation process and the cost. We're pleased with Milestone and plan to use them when we make a decision.
They were awesome ! They were respectful and they were in time and explained everything! Great guys that came out! I want to say thank you from the bottom of my heart for this unit! I can’t thank you enough for what y’all have done! It was a true Blessing for me!
Mr. Rios was very professional, clean, and very detailed. Arrived on time I was 100% satisfied with his customer service.
I have been using Milestone for approximately 17 years when needed. Their workmanship,and professional employees have always been top notch. Had a circuit breaker go out, they diagnosis why the C/B went out and repaired the problem quickly and efficiently. I recommend any person with electrical problems to look at Milestone first.
Troy wasvery friendly fast, amd knowledgeable!
Professional, pleasant. Discussed issue and he immediately found solution. In all honesty I've never had àny issues with Milestone, their work employees or warranties. They've rewired my house and also new hearing añs AC system very pleased
My air conditioner went out and the Milestone team was quick to respond. They sent out Erik and he provided top notch service. Erik is an HVAC expert. He immediately diagnosed the problem and solved it. But he didn’t stop there, he cleaned my entire unit and educated me on it with a video he made while inspecting it…
Otis Jacobs did an excellent job with our HVAC service today. He was very courteous and efficient. We would highly recommend him.
Great job, very professional and friendly
If you can ask for Abel and Cristian if you are in the DFW area and are looking to replace your HVAC unit these guys are the best! Milestone as a company is more expensive then most almost by double depending on what your getting done. But they are quick and do a great job and are always very friendly.
Great service overall. My AC went out and they were able to make a same day fix during the hottest part of Summer. The technician Cody was very helpful and informative. Much appreciated.
We moved into our house two days ago and then the weather hit 98°! Sammy Garcia came out the same day that I called milestone. I was so very pleased with his demeanor, courteousness and professionalism. He was clear, concise and efficient; not to mention, he fixed our problem. Thank you Sammy Garcia for coming out…
You won’t believe it but the air conditioner is still running that they told me to replace months ago. The same one they told me to turn off immediately and pay them 20k to replace. Currently using the second opinion company and still no need to replace what milestone quoted me 20k to replace.
Rolando was very knowledgeable and thorough when diagnosing our HVAC issue and repairing it.
Luis Percy fixed A/C in a timely manner
Luis Percy with Milestone did a great and wonderful job - helped us out with tuning up our HVAC and helped us sign up with you all as well. Great customer service
Luis Percy with Milestone. Repaired AC unit. Great job.
Luis Percy came to our house, explained exactly what the problem after spending time diagnosing, and a few hours later our house is cool again. Complete professional. Would use milestone again in a heartbeat.
Luis Percy was our technician and he was great. He kept me well informed on what he needed to do and got our AC unit working in no time. Thank you!
Manny Escobar and 2 other techs from Milestone were here for several hours replacing 1 of 3 HVAC systems. He and the others are top-notch; all 3 are very professional, courteous, and did an outstanding job. They are the ‘A’ team!
System was not cooling. The crew was very thorough in their diagnosis of the problems in the system and then the repair and checking of everything. The job took longer than expected, but they stayed until everything was done.
We have worked with a few techs from Milestone and had excellent experiences from each one. Most recently, (May 2023) Dustin Jackson was on call and helped out us big time with our AC unit that was severely overheating. He explained the issues, completed the fix in a timely manner and was also very polite, friendly…
Ralph was exceptional! Was efficient and knowledgeable about the repair needed!
Very professional..completed every thing quick fast and in a hurry. Well done.
It was a truly a pleasure meeting with Travon. He and Bryan showed up on time and were very courteous and professional. They addressed my concerns and made the necessary adjustments that will prolong the life of our HVAC system. I will definitely be recommending you guys to my family and friends. I've been with…
Marcus is an amazingly talented and professional young man. We had bought this home in the late fall and had a glowing home inspection report. However the HVAC didnt work on either unit. Once we called their service tech was our early the next day. Both units needed extensive work! We opted to replace the…
Martin did a great job. Thorough and professional.
From Oliver in sales to Humberto and his technician team I couldn't be more happy and satisfied,attention to detail and professionalism was top notch Great work Milestone thx
TECHS are salesmen. If you used the service you overpaid. ABSOLUTE scam
Nick Campbell was AWESOME. I called A1 first since they answered their phone first but had Milestone give me a quote a few days later and wow. Saved me over $1000. I did have to wait about 3 weeks without AC because of a part and no rush shipping available but luckily it wasn’t too hot out. Overall Nick made the…
Very courteous, respectful of persons and property, neat, and on time. The work is well done and anything that isn't is fixed right at no charge. I have been satisfied with their work!
All 3 young men were kind, caring, knowledgeable, and very professional. I want Blake, Eric, and OJ to come back to my house whenever I have any issues. I could of adopted all three of them. Just the finest young men that ever came to my house.
Prompt, courteous, has excellent knowledge of HVAC and provided thorough explanations of work done. Showed me the 2 parts that needed replacing and explained why. I have a lot of confidence in this technician!
Very friendly Such a nice man Very informative Very quick fix Thank you !!
Technician Jeremy Rowden was very professional and very thorough with the details of how my HVAC unit was working, and how it's supposed to be performing correctly. Explained how he could make the appropriate repairs to it, and how alongside maintenance should avoid long term damage. He also explained how the…
Love their MAM plan it pays for itself throughout the year. They are very transparent about their services and what needs to be done. Hieu came out last time and he was prompt, polite, and very knowledgeable.
Alex did a fantastic job. Very professional and efficient. Obviously passionate about his work.
Trevor was awesome he took the time to go through everything in the house with us and provide us with the best solution. Our use mile stone for all our needs
Great service from Casey. He stayed until he knew everything that was going on with my system!!
Love them! mawa b.
Technician was professional in appearance and manner. Very knowledgeable. Explained all services & pricing clearly. It’s great to have a company you know you can consistently rely on for great service.
Clogged drain excellent service definitely recommend
Outstanding job, beyond professional. Thoroughly explaining everything to me and such polite gentlemen. Answered all my questions with patience. Great job!!
Very professional and thorough
Very professional and polite. Explained everything and did a very good job. Thank you.
2/15/23 Chris, James, and Randy did a great job replacing our water shut off valve to our house. It had rusted and wasn’t usable anymore. 9/14/2022 Aaron and Dillon did an excellent job replacing ducts and installing new return air ducts. Last night was the first time in a long time that I was able to sleep…
Ryan Pipho (HVAC Tech) did an outstanding job by repairing our HVAC heating system. Milestone has been our HVAC, Electrical, and garage door service provider since 2009. They have always been professional, trustworthy, and very timely when working at our home. The rate a 5 star review.
Milestone has provide great service each time I have used their service. Their technicians have all been respectful & knowledgeable; I was exceptionally please with Jose Argeuta.
They really worked hard to resolve the problem
Responded quickly to a no heat situation with freezing temperatures outside, despite difficult road conditions. Very professional and helpful technician!
Having the same problem without being given any idea of the cause is frustrating. That being said the tech was friendly and professional.
Zachary showed up exactly when he said he would and did a thorough job with my repair. After he was done with my repair he offered to make another trip up into my attic to check on something for me. I sincerely appreciate your expert advice and help today Zachary! 5 Stars!
Initial call - Scott was courteous and professional. He clearly explained the issues with my HVAC system and my options. There was no hard sell. I would use Milestone again and request Scott. Follow up - I decided to have Milestone install a new heat and AC system. Manuel and team were also very courteous and professional. I highly recommend them.
Very professional. No high pressure sales but provided a lot of information on deals and financing.
Outstanding!!!!!!!!
Eric and the entire Milestone Crew/Family have truly been nothing shy of amazing. From the moment we had our first visit with Eric to diagnose one of our units to the installation of a whole new system everything has been fantastic. The service is fantastic! They call when they say they will, let you know in advance…
Hugo Sanchez he handle the business well 👏 .
Keith was on time and he was very professional and I spoke to a real person telling me that he was on his way. This is exceptional customer service.
Excellent service!0
Raven was very professional and explained everything needed to repair/replace
Good
Michael H. Was out to service my two systems. He’s arrived in a timely fashion, pleasant young man, kept me up to date on his progress, thoroughly explained the status of my systems and my options were presented. He was A class and represented the company in a professional manner.
Very professional
Sarah is a real professional; excellent work. Will request her next service call
fantastic experience Will definitely use again
He and his helper did a great job installing the unit and cleaning up after they were finished. The only problem is that they forgot to relight the water heater because they had to shut the gas off on the installation.
We called because our HVAC system was not cooling the house and had ice on the coils. It had been off so it could thaw. The only appointment we could get was an "emergency after hours" appointment--double the trip charge, of course. We were told the tech would be there between 5 and 8 pm. The technician arrived…
Blair Huffman was extremely professional. Great job thank you
After much confusion I was able to get answers and great service from Gary! Worked very hard and would not stop till he got it figured out. He was one of the good guys! I’d have him back any time to do work for this house! Thank you once again for such a great guy with outstanding service!
Chance did a great job.
I have used Milestone’s services four times now. Frankly, I will never use anyone else. Every single technician they’ve sent to my house has been superb, knowledgeable, friendly, helpful, and totally customer oriented. I am so happy with them! Their management is wonderful too. I will always be a Milestone customer. Thank you!
Milestone offers a lot of services for the home owner. We have used them often and their tech’s are always professional, personable, and get the job they are hired for done, in a timely fashion. I highly recommend this company for your home needs.
The technicians are great, but their cost of services and constant attempt to upsell are beyond anyone else. We used them because of an HVAC emergency, and have maintained a relationship because of the warranty and technicians. When quoted different services, they have been about twice what others charge. We also…
Jose Mejia was outstanding. He is professional, courteous and knowledgeable. He answered our questions promptly.
We’ve been customers for 10 years. They are top notch. They’ve done tons of projects for us, and they are super professional, and efficient!
Jose is very knowledgeable and professional. Loved to have him back again. Thank you
Courteous, did not force repairs and even taught us how the AC unit works
Yes! Best in the business. Great job!
Luis Percy was thorough, knowledgeable and exhibited great technical skill. He diagnosed and isolated our HVAC issue and expertly effected the repair while keeping us informed. Great experience. We will be able to sleep cool thanks to Luis and Milestone.
Outstanding work and professional service. Milestone and Gary rock!! I highly recommend them.
Trey S.was awesome, very professional, personable, and courteous! I love Milestone!
Friendly reliable service. Good preventative maintenance feedback
Jonathan Gaona (#51576) was amazing! He took care of the AC issues. He was very friendly and professional. He clearly explained the problem, the fix and how to prevent it from happening in the future. Milestone has a reputation of being a little costlier but I feel like it’s worth it in the long run.
Very quick and easy appointment scheduling. Friendly service. Technician arrived on time and quickly had the A/C unit up and running. He was very thorough when explaining the issue and my options to repair or replace a part. The repair cost was 90% less than replacement. It’s nice to deal with a company like…
Marcus came to the rescue when my AC unit stopped working in the middle of summer! He quickly diagnosed the issue, explained everything to me, and repaired it the same day. Excellent customer service from a knowledgeable technician!
Jose’s work is top notch. He fixed an issue with our air conditioner and even recommended things we could correct in the future. He was professional, helpful, and his workmanship is impeccable. He cares about the quality of what he does and we definitely would recommend him in the future.
Hugo was fantastic! He showed up on time, was informative and well-mannered. He not only fixed the AC unit but he made some recommendations to keep our unit running. If you have HVAC issues, call Milestone.
Trevita was very detailed with HVAC system replacement options and very professional. Looking forward to full HVAC replacement. Kevin Walker
They were professional, knowledgeable and repaired the a/c quickly. We love Milestone and use them for all kinds of home services.
Professional, well dressed, on time, and courteous! Explained what they were doing and when done cleaned up well.
Corey did an awesome job! Great service and very quick. Thank you so much.
Jesse and Seth did a great job replacing our smoke detectors and upgrading to a whole house surge protector.
Jason was on time, very polite and did a good job.
Armando is a consummate professional and like so many milestone employees, he understands customer service. I would recommend them to anybody. They’re expensive but well worth it!
Very good service, informative, not pushy, extremely nice and friendly.
Simone was quick and efficient in identifying the problem with our a/c and provided multiple options to repair it. Very pleased.
We had Jonathan Gaona as a technician and he was awesome! He was very professional, polite and found our issues quickly as well as implementing a temporary fix until our parts could be ordered! It was great service overall and we look forward to working with him and Milestone again when needed!
My service technician Armando Cruz was more than courteous, professional technical skills were outstanding; making my experience with Milestone a five star service call.
Very thorough.
Luis Percy was outstanding and professional. Within minutes he had diagnosed the problem and made the repairs quickly and efficient. Five star technician.
Andre identified our problem and was able to offer solutions. Andre is professional, timely, and considerate. We avoided a lot of wasted time with his complete check and identification of our problem. Matt is well educated in Milestone's HVAC systems. He was able to quickly assess our needs. Matt informed us on all…
Luis Percy did a great job was very help and explained everything. He found other issues that he resolved. I feel comfortable with his work.
Came out to look at a 2 1/2 ton unit and gave me a price to fix it of $24,000, yes 24,0000 to fix a unit in a 1300sf house. Right off the bat they kept asking how old it was And when I told him he proceeded to tell me every major component needed to be replaced.. I know A/C guys are known for ripping off people…
Aaron, and Josh, the “A TEAM” Milestone technicians that rescued us. These two young men were knowledgeable, professional, hard-working, and customer service friendly, both days they worked on our air conditioner, and installed new insulation to our attic. We had raccoons severely damage our old installation, and…
Andre T. Is one of the best service technicians. Very Grateful.
Jose Mejia was professional and creative, and most importantly I no longer have leaks!
Great service
A thorough check of all plugs, fixtures, smoke detectors, gfi's, and panel. Rocky was very good and explained everything to me.
Company is very responsive and offers a wider variety of services. If you are looking for a one stop shop source for HVAC, Plumbing, Electrical, or sheetrock repair services from major repairs, then call Milestone!!
Our house was a difficult install, workers did a good job
John Lyzenga came to our home and did an amazing job. I give him an A++ rating!
Quality work
Great Service!
Efficient response time, fast schedule availability, technician was professional, provided good service and took the time to explain. Left a written report of repairs completed. Overall good service, I recommend the membership in our experience it has been very beneficial.
Nick was super professional and explained everything on my level.
Govani Aguilar was professional and very knowledgeable. Very nice, easy to talk to. Loved having him in my home. Thanks
Jose Garza checked out our a/c and replaced stopped up pipe. Very knowledgeable and explained what was going on with a/c. Very impressed . Thank you for sending him. Christian Hernandez installed a new toilet and did a professional job. He’s such a nice young man and just nice to be around. We are very…
Wonderful!!
Outstanding service and very personable!!!
Marcus lynch was very professional, did a great job repairing my hvac and even took the time to explain and show me how my system work. No one has ever done this and I must say he is a great asset to the company. Thanks again!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1122 | $26–$239 |
| A/C system maintenance | 865 | $27–$480 |
| Electrical outlet & switch repair | 793 | $158–$493 |
| Electrical outlet & switch installation | 491 | — |
| Plumbing pipe repair | 488 | $322–$1.2k |
| Heating system maintenance | 453 | $27–$264 |
| Drain cleaning | 443 | $148–$502 |
| Plumbing leak detection | 426 | $114–$633 |
