Experts Reviews · Company report
Milestone Electric, A/C, & Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Milestone Electric, A/C, & Plumbing

Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #102Position by Experts Score among all companies we track in this category. of 154 plumbers · 4.9★ from 19,623 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Milestone Electric, A/C, & Plumbing is better than 86% of plumbers.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Milestone Electric, A/C, & Plumbing is better than 83% of plumbers.A
83
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Milestone Electric, A/C, & Plumbing is better than 91% of plumbers.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Milestone Electric, A/C, & Plumbing is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Milestone Electric, A/C, & Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Milestone Electric, A/C, & Plumbing is better than 100% of plumbers.A
100

Reviews for your job

Customers hired Milestone Electric, A/C, & Plumbing for 8 kinds of job.

Milestone Electric, A/C, & Plumbing for sewer cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$295–$593
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 83
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Sewer cleaning”

M6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Tech was friendly and quick. Was able to show plumbing issue and explained everything so it was understandable. Definitely use Milestone again

Paid $1–200Great priceSewer cleaning
James4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Checked our drains and found out problems

Paid $1–200Great pricePlumbing leak detectionSewer cleaning
Nome2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Taken care of the problem very polite job well done

Paid $500–600Reasonable priceSewer cleaning
GioLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

You get what you pay for! This is my yet another piece of business with Milestone. My membership paid dividends Again today. I was given priority…on an Holiday Weekend, even though appointments were not available and my membership covered the work done to clear up an AC issue!! Milestone is the best!

Sewer cleaning
Anthony10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Austin was very friendly and went above and beyond his job. He called to make an insurance claim for us, provided us with pictures and video.

Customer photo from Anthony's reviewCustomer photo from Anthony's review
Paid $2,000+Reasonable priceSewer cleaning
Gary13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Milestone kept us updated on the arrival of our technician Chance before his arrival. They also sent his picture for identification. Chance arrived on time and informed us of what he would be doing and began right away. He inspected all the plumbing components. Chance came in and let us know everything that he did…

Paid $1–100Great priceSewer cleaningService not listed
Vicki5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Called Milestone immediately with a plumbing issue as they are my go to. As per usual, the tech was incredibly informative and got me all fixed up in no time. True professionals!

Paid $100–200Reasonable priceToilet repairDrain cleaningPlumbing leak detection
Abigail3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Great job!

Electrical panel replacement or upgrading
Joey8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

wonderfully honest, Major repair and Best Pricing for the beat service available. Pleasant and professional, two generations of this family using Milestone and very satisfied 🤩

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairSewer cleaning
JulieLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jonathan did a great job and was very informative!

Sewer cleaning
Scott1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Technician was friendly and informative.

Paid $100–200Reasonable priceSewer cleaning
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Had a problem with sinks backing up. Austin arrived and did an excellent job of analyzing the situation. Very professional and reasonable. Thank you Austin. Camera inspection by Luis provided more information to identify the scope of the issue. Luis did an excellent job of covering options. Jesus was the final tech…

Paid $1,000+Reasonable priceDrain cleaningSewer cleaningService not listed
Ernie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

He did a great job. Courteous, knowledable, efficient with a good work ethic.

Great priceToilet repairSewer cleaningToilet installation+ Responsiveness+ Punctuality+ Quality
ALocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This is my second post for Milestone - and I still love them! Shout out to Robert G. for coming by short notice and seemingly at the end of his shift. He was kind, patient and thorough! And overall solved my issue. Milestone continues to deliver 5-star service! Thank you, Robert!!! ☺️

General repairs & installationCleaningDrain cleaning
Glen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Was very professional and explained everything.

Sewer cleaning+ Punctuality+ Quality+ Professionalism
Rue12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Sewer Line Replacement consulting with Francisco Hernandez, Part I to narrow down the actual cost and criteria of the situation. This was a very sour experience. Not that Francisco wasn't a great consultant. Just the idea that this crucial piece of equipment was so expensive. Long story very, very short, lol -…

InstallationPlumbing leak repairSewer repair+ Responsiveness+ Punctuality+ Quality
LesterLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Josh gave me an estimate for me to consider for some plumbing repairs. Josh was a very friendly man that seemed very knowledgeable of his work. I would recommend this company and Josh to anyone for their consideration. --------- Nick Davis and Nester were very good at their job. They explained the problem that they…

Sewer cleaningService not listed+ Responsiveness+ Punctuality+ Quality
TracyEdited a month ago★★★★★

Rating only, no written review.

Paid $1–200Great priceSewer cleaning
Kent2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Rating only, no written review.

Paid $1,000+Great priceSewer cleaningSewer repair

Price

$305-34% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 55%Overpriced 5%Not sure 10%

Jobs customers hired them for

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