How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMilestone Electric, A/C, & Plumbing
Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #82Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 19,623 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Milestone Electric, A/C, & Plumbing for 8 kinds of job.
Milestone Electric, A/C, & Plumbing for water heater installation
Clear ✕All 176 Google reviews tagged “Water heater installation” · showing 140
Great knowledge and service
Dylan was on time and quickly diagnosed and resolved the issue. Can ask for more than quick and cured!
Jerry Williams did a great job! Thank you Jerry for fixing our 3 outdoor faucet leaks!
Milestone was everything you wanted in a service company. Knowledgeable, courteous, professional and took the time to explain and show me what needed to be done and why. Highly recommend them for any electrical or plumbing project.
This was my first time using milestone and although my schedule time of arrival was a little late, overall the technician was wonderful. Great customer service. I would highly recommend milestone to my friends. I had a great experience.
Milestone is amazing! Hands down the most professional and skilled technicians. They come equipped to handle to job and take action on repairs same day without hassling with additional appointments. They are truly worth the price!
Water Heaters cranking at 110% Crisis Averted … Brian finally solved the problems !!!!
I would strongly recommend staying away from this company. After giving them multiple opportunities, we consistently felt their priority was charging as much as possible rather than taking care of their customers. Most recently, Milestone told us a clogged sink was so significant they would need to go into the…
Brandon did a great job on my electrical inspection he went through all the safety points and explained them throughly
Clayton and Rolando did an exceptional job explaining everything to us and taking time looking at all our air conditioning units. Your company is truly blessed to have these gentlemen representing your company. Austin did an excellent job explaining everything to use and helping us decide what to get. Also…
Very professional and on time. Went above and beyond to make sure we were happy with the service.
I suppose that they are prompt and have good technicians and quality of work. The $800+ estimate for something I eventually did in an hour on a weekend for $21.50 in parts was a little strange. A $410 diagnostic fee estimate plus repairs plus "luxury plan" for a toilet flush repair had my head hurting. Luckily for…
Persistence in getting our problem addressed. Required some real problem solving that was appreciated.
Loy did EXACTALLY what I needed. He actuallu cut my electricity bill by 75%. Won't tell you how but enabled me to go 90% off grid. Thank you Milestone
Alex was friendly, professional, knowledgeable. He took digital photos of my water heater, the water copper lines for ice maker for a new refrigerator, checked sewer lines under house and the waterlines and turn off valves to house. He found areas of safety concerns that warrant new systems due to age and safety.…
Excellent experience! Courteous, efficient, and excellent service from Steve Pound!
Christian was very polite and knowledgeable!!
Juan is a personable and professional worker. Facing delays by Duncanville Water Department, he simply got everything done as we were waiting and, in a timely manner, repaired and completed the job when the city responded.Great Milestone Difference. Thanks Juan.
Cesar did a great job!
Jeremy and his apprentice showed up early and stayed until the job was completed. They replaced the water heater and brought it up to current code. They hauled away the trash and cleaned up afterwards. A quality job by a couple of pros! Well done gents!
5 starts for Joseph, the plumber that replaced my water heater. He was professional and on time. I deduct 1 star from the company because the plumber didn't show and call during first appointment window the week before. It wasn't until I called Milestone, 1.5 hours after my window had ended did have any idea what was going on.
the plumbers and the electrician did a great job and were in and out in a reasonable timeframe.
Great job today.
Quick, friendly service. Installation was great and everything was explained clearly..
Francisco was very professional and kind. Great job!
Professional service well done.
My milestone experience since the beginning has always been amazing. They are professional, on time, communicative and most important transparent about all things. I am living in an older house that has needed a lot of expensive work, Milestone has gone above and beyond to work with me and my family to ensure we are…
Good job Five stars +++++
Justin Hyatt did a great job.
The tech (Alex) was very professional. He made it very clear what the project (hot water heater installation) would involve. Addressed all of my concerns. The service was great but the heater itself was over priced ($1000+) even with 6 yr. Warranty. Be prepared to pay more compared to other dealers.
Eddie was very patient and so well informed about all things smoke detector related. He was extremely professional!
Cristian was awesome. Very thorough, very quick in his repair. Thank you, Milestone, for another great job.
He explained the problem very clearly to me after the diagnosis.
Jesus and Jerry were amazing!!!
I don’t often leave reviews, but I had to recognize Tyler W. for his exceptional service. From the moment he arrived, his professionalism, knowledge, and genuine desire to take care of my needs were obvious. Tyler didn’t treat this like “just another job,” and that made all the difference. Thank you for going above and beyond!
Nathan was very professional and high-spirited. Provided several options and clear answers for all my questions. A+ experience!
Harrison did an amazing job installing our water heater!
Michael was very knowledgeable and pleasant to deal with. He explained several possible issues to us in a clear way.
Very friendly, helpful and knowledgeable. Would recommend to friends and family. Thanks for a great job!
Very personable and professional. Excellent conversationalist and amiable.
Armando arrived exactly on time. He fixed our hot water issue and was informative and professional. A terrific employees on the Milestone team.
Daniel Melendez did a great job. Very professional and they were quiet during the job. I
Milestone did an HVAC today, 10/22/24. As always, I got good service. Zaul performed the maintenance check. He explained everything to me in detail. He also helped secure the closet door where the unit is stored and took out a hornets nest we found. Its little things like this that Milestone does that…
Jesus Maldonado did a great job installing new water heater. Explained the maintenance routine - very personable!
Hot water heater leak. Armando Reyes was pleasant, professional, and completed the job superbly!! I loved his personality! I did not need a new hot water heater.
Very satisfied with the service tech and the work he performed on the Hot water tank install.
Alex was super informative and very professional. Thank you for the time and information that I need to make the correct decision.
Great service.
Jesus, the person who installed my water heater, was excellent. He was polite, careful, and quick. He even agreed to come out for a last minute installation.
Our plumber technician Christian Arias was very helpful and professional. He was very knowledgeable on how to get it done by using some of our same equipment. Thank you Christian for all your help!
Would call for the next job again. Great personality and friendly.
Got our water heaters replaced in one day! Very professional and communicated well.
Great service and very friendly and competent plumbers. They were able to install 2 water heaters in one day.
Great experience as always!
Service men were professional, knowledgeable, respectful of property and answered questions to my satisfaction. Would not hesitate to use Milestone Electric in the future.
No one else but Milestone ! Period end of story ! 2 new hot water heaters done and done !
Very professional and thorough. Both Alvaro and Armando were courteous and clear on the work being done.
Very busy day here at the house with Milestone fixing alot of things. Raven, Christian, Cristian, and Dewayne were all very professional and kept me in the loop with every step of the install and repair process. Glad to have Milestone come through for me and my old stuff.
Trevor was extremely thorough on diagnosing the problem and clearly explained the solution needed.
2025 - Great experience despite several installation issues with my older home. Alex Delgado and his team went out of their way to resolve issues with the least amount of impact to me and my family. Highly reccomend! Great installation of my new Heating and AC unit from Jose Puga and his partner Paul. Great…
I have used Milestone for AC, electric and pluming services. Their reps are always friendly, polite and competent. My husband passed away just prior to a visit from Scott. Scott brought me some flowers. I was so impressed. Different Scott and Logan from Milestone just installed a new water heater for me. They also…
Very professional and knowledgeable.Dayton did great job explaining what was needed to replace our water heater. Plan on doing more business with Milestone!
Very courteous very respectful and they did a fantastic job I'm very happy
Technician was very cordial and knowledgeable. Better than any of your individuals that from your office that worked for us. He solved the problem that the other individual came to resolve the problem and was not. Please from hereon we like to request the service from this individual.
Very professional, knowledgeable and turned up before I expected!
Joshua Johnson inspected our old tankless hot water heater. He lowered the temperature and cleaned the shower head filter to increase the flow of hot water from the tankless system. He was knowledgeable about the systems, his repairs and provided quotes for a new tankless system we may need within a couple of years.…
Milestone employee professionalism is not to be doubted. This is a company that can be trusted to just do what they say. And what they say is simply doing things right :)
2 water heaters installed. This included all the safety devices needed/required. The other two men, Sheldon & another Johnathan were members of the installation team. All 3 men were a pleasure to work with. (They worked: I just watched & tried to stay out of the way.) The Johnathans went the “extra mile” &…
We recently needed to have some electrical and plumbing work done. We chose Milestone knowing it's not the cheapest, but we feel the fantastic service and quality workmanship is well worth it. We decided to become members and we could not be happier! Everyone is so nice, professional and I love how they give you…
They did a great job at explaining everything along the way. A little on the pricey side but quick and got the job done.
Hunter came to our home by 9:30 am a new tankless whole house system was on the way to our house. By 11:00 am two trucks pulled up guys unloaded and started the installation by 6:30 pm hot water flowed throughout the house. Amazing. They do the things a home owner wouldn’t do.
our technicians were punctual and very professional. They gave us several options and explained in-depth what we needed and why. Then install team worked diligently and cleaned up very thoroughly. They should be commended for representing their company in such a positive light. I’m a milestone fan now
Jesse did a fantastic job installing the flood monitor for my hot water heater as well as a home surge protector. He was friendly, professional and answered all my questions. I would highly recommend him.
Water Heater pipe burst at 10PM! My wife discovered the spillage which flowed into the house and garage. We turned off the water to the house and did our best to minimize the damage. Brandon Hill with Milestone was at our residence first thing in the morning and we couldn’t have been more relieved. He located…
Nathan and Forrest were friendly, professional and got me on a path to fix a problem that has been haunting me.
Had multiple problems. Chris from Milestone diagnosed the problems and organized the appropriate personnel to get everything repaired and running as quickly. Price was fair and he was professional.
Very professional. On time. Best responsible. Specially, after done he willing to help us answer any questions relate to his work such as vacation mode just incase we've vacation for a couple days, how to turn it back on after that... We are Asian with us the more important things are time and responsibility....…
Rick was very patient and professional, he took his time to explain the installation and warranty of the product I will receive.
This was our third plumbing company in four weeks. Christian not only fixed the issues but he was able to show why it was continuing to fail.
Great group of Guys! Look good, speak well, do as they say and quoted! Very Clean!
Outstanding service and support. Lost our water heater and Milestone was there quickly. Took special care to get us running for the night and finished next morning. Excellent, professional and caring!
Trevor was awesome he took the time to go through everything in the house with us and provide us with the best solution. Our use mile stone for all our needs
Milestone is the best…..hands down. Always professional, courteous, knowledgeable and on time. Dillon Ashton was awesome. Helped up through the process of ordering new water heaters. Simple, easy process.
Both Wes and Chris were awesome. Very knowledgeable and helpful. Definitely will use them again when service is needed.
Zach Williams originally came out to fix an outdoor faucet leak, and as part of our membership did a few courtesy checks on the rest of the house. We talked about the age of my water heaters (they were original, very old) and he expertly answered all my questions without pressuring me to buy anything. He just gave…
Worked with Dillon Ashton and he was empathetic and understanding with my situation. He did everything he could to make sure it was a good customer experience. I’d definitely recommend working with Milestone again knowing they have people like Dillon working for them. Same day hot water heater replacement and it’s 4 stores up in the attic so not easy …
Best repair technician I’ve ever had.
Joe was excellent and answered all of my questions concerning my new hot water heater
Electrical inspection
Chris was on time. Knowledgeable and friendly. Took the time to do a quality job. Highly recommended Service Professional!
Milestone is very professional, and they do very good work!
So this holiday season my home decided it wanted some gifts also. Milestone sent out some amazing guys to help us with a gas leak, electrical outlets not working and a hot water problem. The crew was great. They even came back to hel us with the smallest issues for the following two days just to make sure we had everything we needed.
On time and thorough
Excellent service!0
Very professional and courteous.
Great service. Adam specifically has worked on multiple projects at my house. Good quality of work. Slightly more expensive than other plumbers but well worth it knowing the work was done right and has a good warranty. On time for every call and work was done quickly. Will use again for any plumbing needs.
Very professional and responsive. Honest assessment of the issue with good options.
The team was through and congenial
The technicians are great, but their cost of services and constant attempt to upsell are beyond anyone else. We used them because of an HVAC emergency, and have maintained a relationship because of the warranty and technicians. When quoted different services, they have been about twice what others charge. We also…
Never went to Milestone
Joe Stailey of milestone electric was timely, polite and good, consistent communication throughout the process from quote to scheduling to doing the work and invoicing including when we had an emergency and we were out of town.
Johnathan, and his trainer were Awesome!! He was very courteous, professional and informative. He was knowledgeable about the job and was able to answer every question I asked. He and his trainer both worked very hard at performing the service they perform for me. I'd have them come back to service my home anytime. Excellent job, guys!!!
Hard working, went the extra mile. Very happy with his work 😊
Trevor Moore did an excellent job explaining my options and was very kind and clear on setting the expectation when installing my new system. Definitely recommend working with Milestone and Trevor for your plumbing needs.
Thai was able to access my unit very quickly and efficiently. He also good nature and friendly.
He was extremely efficient, as well as informative. He gave good advice on options for how I should proceed. And the service was very prompt. They did ever They said they would. I am very pleased with their response.
These guys are always on time and provide a great value.
Very professional team and was very detailed throughout the full process from initial assessment to final install. Rick and Dayton also identified a potential water pressure issue which was missed/overlooked by multiple other companies. Great crew and will be using them for future hvac/plumbing needs.
Someone turn the switch off on my dryer Joel turned it back on for me and he put a label on the switch so I would know which one it is he also repaired my God disposer I think him very much he’s a hard worker that job Joel
The experience was Great. Tyler was exceptional!
Great service great people
Christian is very knowledgeable and professional! He explained what needed to be done eloquently and clearly. Christian takes pride in his work and is passionate about doing a great job! Highly recommend his services.
Joel does fabulous work.
Mr Adams did an awesome job replacing our water heater. In and Out and very neat about it. This is our second time with Milestone and Mr. Adams I'm very happy with both! Thank You Milestone!
Tyler and his associate did a great job solving our gas leak situation. They found and fixed the leak and dealt with both the city inspector and gad company. Highly recommend!!!
On time and fast work. Professionalism was on point. Fantastic job!
Cristian did an excellent job of installing my new water heater! He was very professional and thorough in explaining everything involved in the process. They were able to price match against another quote and even through in extra warranty and built a new water heater stand!
Dillon was very caring and professional. I was recommended to Milestone and I will recommend Milestone to everyone. Could not have been a better time in my life that Milestone came to me. I will have them and Dillon in my prayers everyday.
I contacted Milestone due to having smelled a natural gas leak around my 2x hot water heaters. I had contacted several plumbing companies the day I smelled the gas before trying to contact Milestone. Milestone was the only company that was able to make a visit to my house the same day to help fix the issue. Don…
We woke up to a broken water heater which was spewing water everywhere and we needed help quickly. Calling Milestone, the people on the phone were very pleasant and helpful, got us a same day appointment due to our emergency. Our assigned engineer, Don Deschenes, was super personable and professional. He first…
He was very informative and very nice. For now I just got the estimate for the water heater and he didn’t pressure me . He was very professional !
Christian did a great job with this project. There were four toilets, two water heaters, and a ton of shut off valves they put in. Everything was done quickly and professionally and he communicated well throughout.
Christian has worked on our water heater for a few weeks now..waiting on parts, working with the original installers and there warrenty..it's been a great experience across the board, the loyalty and honesty from this companies workers is in one word, phenomenal...thanks again for great service.
Justin, Robert, and all their team mates were excellent. They did exactly what I needed, and more. These guys know what they are doing! Very professional, and this is a rare quality to find in a company, as well as its employees these days. Without a doubt, I would choose the same exact people come back to my house…
Juan replaced all of our underground house plumbing previously done by another company just 2 years ago. Juan's was very detailed and went the extra mile to get the work done correctly. He and his helper Mariso were outstanding! Very knowledgable and informative. Communicating on the work he was doing along the way.…
Very polite, professional, efficient
Nico and his team were fantastic! They were polite, courteous, timely, worked efficiently and took very good care of us! We are 110% satisfied Milestone Customers!
Update August 23rd, 2021. I needed to have my A/C looked at and I had to replace a water heater. The first visit for both items did not adequately fix the problem for the A/C (turned out to be stuck vent opening, was originally told it was freon problem) and the replacement water heater was not installed…
They are always responsive, professional, and knowledgeable.
Very experienced in their craft. They were very informative and made sure I understood what all they did. New furnace and new AC unit. They took a video for me that I could see the process. Talk about going above and beyond they even helped me by taking my Christmas tree out of the house into the garage. Thank you Raul Ramirez and Crew. 👍
We have used Milestone foe the last 6 years. We are also a maintenance member so we get yearly inspections and cleaning of major systems such as electrical plumbing and HVAC. There may be cheaper providers but you get what you pay for. These folks are the best.
Milestone has given us consistent excellence in service. We have enjoyed working with them for HVAC, Plumbing, and Electrical. Christian from Electrical provided fantastic insight and guidance on the work we needed done. Nick for plumbing was direct and showed us what the issue was and gave recommendations for…
Josue was a rockstar! Friendly and knowledgeable, quality work done
Jessie C. Did an amazing job of installing my new water heater! He let me know what was going on and what to expect through every step, and was very cordial and professional. I will request him for my next plumbing project. I am very pleased! Thank you.
Francisco and his team did a great job and got us the afternoon of the day I called. They replaced our broken, leaking water heater in a couple hours. My wife is very happy and you know what they say about a happy wife... 😊
Michael was AWESOME! He came to relocate a pipe for us after we removed a bookcase & when we expressed concern about our aging hot water heater, he was able to install a new one complete with an automatic shut off valve. He had the hot water heater on his truck! He also replace three outdoor faucets that had been…
Gabriel from Milestone did a fantastic job for us. He was able to fix our pipes and install 3 new tankless water heaters, in a very thorough and professional manner!
Great, efficient service. Tankless Water Heater installed quickly with good explanations given. Contact information provided as well.
Great job. Very nice and professional. We had an estimate and he worked hard to match it.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1122 | $27–$251 |
| A/C system maintenance | 865 | $27–$483 |
| Electrical outlet & switch repair | 793 | — |
| Electrical outlet & switch installation | 491 | — |
| Plumbing pipe repair | 488 | $353–$1.2k |
| Heating system maintenance | 453 | $37–$278 |
| Drain cleaning | 443 | $227–$542 |
| Plumbing leak detection | 426 | $124–$633 |
