How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMilestone Electric, A/C, & Plumbing
Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #102Position by Experts Score among all companies we track in this category. of 154 plumbers · 4.9★ from 19,623 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Milestone Electric, A/C, & Plumbing for 8 kinds of job.
Milestone Electric, A/C, & Plumbing for water heater repair
Clear ✕All 151 Google reviews tagged “Water heater repair” · showing 40
Our AC had stopped cooling. Milestone sent HVAC technician Alex Faulconer to diagnose the problem. He found several issues, described them in detail and prepared three optional plans of repair for me to choose. Over the last week, various HVAC services were also performed by Salvador, Jordan, Kristin, Cody,…
Christian was prompt, very knowledgeable, and did great work installing our water heater.Thank you very much!
Very happy with (excellent) response, diagnosis, recommendations with supporting explanations, and the work performed! Great experience overall!
Josh was knowledgeable and great. He got the job done in an efficient manner
Jerry was very responsive to my concerns and provided solutions. He arrived within the stated timeline and completed the work in good time. He cleaned up before leaving and even put the items back under my sinks.
We love Milestone for so many reasons. Great service, knowledgeable, and friendly.
Cedric is very professional, knowledgeable and courtesy. He worked tirelessly until our issues were resolved. A great representative for Milestone.
Dayton was extremely professional and informative. He has a great customer service oriented presence. I would absolutely recommend him to anyone.
Brian showed up on time, knew what he was doing, and didn't waste my time. Milestone does a good job screening employees; all seem to have winning attitudes.
Cody Walker was very professional, completed all work including cleanup and answered all question. Would recommend Cody highly, wish I knew about him years ago.
We have used Milestone and their partner companies for the past 10 years we’ve had our home. Recently, our tankless water heater (installed by Milestone) gave a warning code and beep in the middle of the night. We called and they sent out Will the next morning from Warranty to check it out. It was complicated due to…
Jake was amazing! Knowledgeable, Caring, Patient and Kind! He took the time to explain everything (…and some things over and over until I could finally get it, right 😊!).
On time, professional, friendly, informative and helpful. Price was great as I signed up for membership also.
All very good
Michael Wadley was great!
Milestone had a technician at my house to check out the issues the morning after we called them. Jeremy arrived exactly when he said he would and swiftly got the job done. 100% would work with him and Milestone again.
The service is great! Mason was very informative and answered all questions. I am very satisfied.
Dalton was great. Did an excellent job diagnosing the leaks and repairing them quickly.
Michael was very knowledgeable and pleasant to deal with. He explained several possible issues to us in a clear way.
Dayton was professional, helpful, and worked very quickly to do the job of getting our water heater functioning again. Dayton was great with giving guidance and advice on how to do the job myself but with that knowledge I was able to better decide what my decision on the repair would be. Great experience every time…
Great Work!
Can’t say enough about Milestone and Tyler Weidman for our water heater service today. They stand behind their word and warrantied some work that other companies probably wouldn’t. Tyler was patient, thorough and professional when explaining any issues and potential fixes ahead of time. Thanks Tyler and we’ll be Milestone customers for life!
Luis Percy Right along with outstanding service.Is the customer service experience that’s Jess as important as service a provider who provided outstanding customer service with us positive outlook and attitude. Do not hesitate to give him his raise or bonus when his time is due.
Got a hot water heater inspection. Nicest people with the best price. Christian Poindexter assisted us, as well as their admin who scheduled us were great.
Excellent service from the first call to the final handshake to say goodbye. A very stressed time for us and of course a plumbing leak In the wall no less. I can’t praise your team enough, especially Mr Jerry Williams who was so very professional and friendly. His apprentice Chase was also very attentive and…
Since my first review I have had further experience with Milestone and I realize they are an upcharge factory. I am not insinuating that they cannot correct issues but the primary objective seems to be to collect the biggest fee possible. I have found better experiences with other companies. First Review: Chris M.…
Did an excellent job installing a generator transfer switch. He was very professional and timely.
Corey, was professional, pleasant and fixed the problem quickly. Oliver earlier was super too. I appreciate Milestone plumbers, they are great. Mike is responsive, knowledgeable and professional, an excellent electrician to oversee my project. Lance is professional, highly competent and thoughtful. A great…
What a nice professional and kind young man. He was very thorough and did a great job. Cannot say enough about milestone and their employees. They are just top notch.
Brian Miller (plumbing) came out to take a look at my tankless water heater. He was prompt, polite, and took the time to educate me on the system and how it operates. Not only did he determine the issue, he called the manufacturer directly for the replacement parts and assured me he would be back to complete the…
our technicians were punctual and very professional. They gave us several options and explained in-depth what we needed and why. Then install team worked diligently and cleaned up very thoroughly. They should be commended for representing their company in such a positive light. I’m a milestone fan now
you and your co worker were great, very polite and professional came in and went right to work. I’m glad I became a member. Thank you
Water Heater pipe burst at 10PM! My wife discovered the spillage which flowed into the house and garage. We turned off the water to the house and did our best to minimize the damage. Brandon Hill with Milestone was at our residence first thing in the morning and we couldn’t have been more relieved. He located…
Thorough job and explanation of services by Rolando
Jonathan was so thorough, polite and professional. He identified the issue we were having and preformed a detailed inspection of our water heaters. He really explained everything very well - I would ask for him specifically next time he was so great.
Our hot water heater went out and we had several plumbers come out to take a look and provide our best options. Not one of the plumbers listened to our financial situation or showed any genuine empathy. We were really about to call it quits with our service membership with Milestone altogether as we had been without…
Jose Argueta was super friendly, came in respectfully explained what he was doing and recommended a few things that he noticed that needs to be done. I highly recommend them and their team. Plan on having Jose Argueta come back out to fix the things he recommended once I have it scheduled with Milestone.
I called Milestone this morning at 8:30 for my 82yr old grandmother and they had a technician out here by 12:30 to repair our water heaters leak. My grandmother said Jonathan was so nice, knowledgeable and very helpful and informative about the process and what was needed. She was extremely happy with his service.…
Steve was great! Explained everything and a quick fix on our hot water heater as it was just the pilot light was out. Appreciate the professionalism and also he was super sweet to our pups! Which is a win win!
Great service and very professional. Gary explained all the issues throughly and took his time to find the problem. I have been a Milestone customer for several years and have trust in all of their technitions.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1122 | $26–$239 |
| A/C system maintenance | 865 | $27–$480 |
| Electrical outlet & switch repair | 793 | $158–$493 |
| Electrical outlet & switch installation | 491 | — |
| Plumbing pipe repair | 488 | $322–$1.2k |
| Heating system maintenance | 453 | $27–$264 |
| Drain cleaning | 443 | $148–$502 |
| Plumbing leak detection | 426 | $114–$633 |
