How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREMilestone Electric, A/C, & Plumbing
Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #102Position by Experts Score among all companies we track in this category. of 154 plumbers · 4.9★ from 19,623 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Milestone Electric, A/C, & Plumbing for 8 kinds of job.
Milestone Electric, A/C, & Plumbing for water heater repair
Clear ✕All 151 Google reviews tagged “Water heater repair” · showing 120
Our AC had stopped cooling. Milestone sent HVAC technician Alex Faulconer to diagnose the problem. He found several issues, described them in detail and prepared three optional plans of repair for me to choose. Over the last week, various HVAC services were also performed by Salvador, Jordan, Kristin, Cody,…
Christian was prompt, very knowledgeable, and did great work installing our water heater.Thank you very much!
Very happy with (excellent) response, diagnosis, recommendations with supporting explanations, and the work performed! Great experience overall!
Josh was knowledgeable and great. He got the job done in an efficient manner
Jerry was very responsive to my concerns and provided solutions. He arrived within the stated timeline and completed the work in good time. He cleaned up before leaving and even put the items back under my sinks.
We love Milestone for so many reasons. Great service, knowledgeable, and friendly.
Cedric is very professional, knowledgeable and courtesy. He worked tirelessly until our issues were resolved. A great representative for Milestone.
Dayton was extremely professional and informative. He has a great customer service oriented presence. I would absolutely recommend him to anyone.
Brian showed up on time, knew what he was doing, and didn't waste my time. Milestone does a good job screening employees; all seem to have winning attitudes.
Cody Walker was very professional, completed all work including cleanup and answered all question. Would recommend Cody highly, wish I knew about him years ago.
We have used Milestone and their partner companies for the past 10 years we’ve had our home. Recently, our tankless water heater (installed by Milestone) gave a warning code and beep in the middle of the night. We called and they sent out Will the next morning from Warranty to check it out. It was complicated due to…
Jake was amazing! Knowledgeable, Caring, Patient and Kind! He took the time to explain everything (…and some things over and over until I could finally get it, right 😊!).
On time, professional, friendly, informative and helpful. Price was great as I signed up for membership also.
All very good
Michael Wadley was great!
Milestone had a technician at my house to check out the issues the morning after we called them. Jeremy arrived exactly when he said he would and swiftly got the job done. 100% would work with him and Milestone again.
The service is great! Mason was very informative and answered all questions. I am very satisfied.
Dalton was great. Did an excellent job diagnosing the leaks and repairing them quickly.
Michael was very knowledgeable and pleasant to deal with. He explained several possible issues to us in a clear way.
Dayton was professional, helpful, and worked very quickly to do the job of getting our water heater functioning again. Dayton was great with giving guidance and advice on how to do the job myself but with that knowledge I was able to better decide what my decision on the repair would be. Great experience every time…
Great Work!
Can’t say enough about Milestone and Tyler Weidman for our water heater service today. They stand behind their word and warrantied some work that other companies probably wouldn’t. Tyler was patient, thorough and professional when explaining any issues and potential fixes ahead of time. Thanks Tyler and we’ll be Milestone customers for life!
Luis Percy Right along with outstanding service.Is the customer service experience that’s Jess as important as service a provider who provided outstanding customer service with us positive outlook and attitude. Do not hesitate to give him his raise or bonus when his time is due.
Got a hot water heater inspection. Nicest people with the best price. Christian Poindexter assisted us, as well as their admin who scheduled us were great.
Excellent service from the first call to the final handshake to say goodbye. A very stressed time for us and of course a plumbing leak In the wall no less. I can’t praise your team enough, especially Mr Jerry Williams who was so very professional and friendly. His apprentice Chase was also very attentive and…
Since my first review I have had further experience with Milestone and I realize they are an upcharge factory. I am not insinuating that they cannot correct issues but the primary objective seems to be to collect the biggest fee possible. I have found better experiences with other companies. First Review: Chris M.…
Did an excellent job installing a generator transfer switch. He was very professional and timely.
Corey, was professional, pleasant and fixed the problem quickly. Oliver earlier was super too. I appreciate Milestone plumbers, they are great. Mike is responsive, knowledgeable and professional, an excellent electrician to oversee my project. Lance is professional, highly competent and thoughtful. A great…
What a nice professional and kind young man. He was very thorough and did a great job. Cannot say enough about milestone and their employees. They are just top notch.
Brian Miller (plumbing) came out to take a look at my tankless water heater. He was prompt, polite, and took the time to educate me on the system and how it operates. Not only did he determine the issue, he called the manufacturer directly for the replacement parts and assured me he would be back to complete the…
our technicians were punctual and very professional. They gave us several options and explained in-depth what we needed and why. Then install team worked diligently and cleaned up very thoroughly. They should be commended for representing their company in such a positive light. I’m a milestone fan now
you and your co worker were great, very polite and professional came in and went right to work. I’m glad I became a member. Thank you
Water Heater pipe burst at 10PM! My wife discovered the spillage which flowed into the house and garage. We turned off the water to the house and did our best to minimize the damage. Brandon Hill with Milestone was at our residence first thing in the morning and we couldn’t have been more relieved. He located…
Thorough job and explanation of services by Rolando
Jonathan was so thorough, polite and professional. He identified the issue we were having and preformed a detailed inspection of our water heaters. He really explained everything very well - I would ask for him specifically next time he was so great.
Our hot water heater went out and we had several plumbers come out to take a look and provide our best options. Not one of the plumbers listened to our financial situation or showed any genuine empathy. We were really about to call it quits with our service membership with Milestone altogether as we had been without…
Jose Argueta was super friendly, came in respectfully explained what he was doing and recommended a few things that he noticed that needs to be done. I highly recommend them and their team. Plan on having Jose Argueta come back out to fix the things he recommended once I have it scheduled with Milestone.
I called Milestone this morning at 8:30 for my 82yr old grandmother and they had a technician out here by 12:30 to repair our water heaters leak. My grandmother said Jonathan was so nice, knowledgeable and very helpful and informative about the process and what was needed. She was extremely happy with his service.…
Steve was great! Explained everything and a quick fix on our hot water heater as it was just the pilot light was out. Appreciate the professionalism and also he was super sweet to our pups! Which is a win win!
Great service and very professional. Gary explained all the issues throughly and took his time to find the problem. I have been a Milestone customer for several years and have trust in all of their technitions.
Dewayne W. was amazing. He came on time and was very knowledgeable. He worked fast and gave great recommendations. I would absolutely recommend this company.
Milestone has done two major jobs for us, replacing and upgrading our electrical panel as well as adding new outlets where needed and repairing light switches. They also replaced our aging hvac system. They did quality work and were very professional. Our new hvac system worked great for 8 years, then this summer…
Corey did a great job with tankless water heater check. He was able to travel down the issue and order parts. While the issue wasn't completely fixed, it will be once the replacement part arrives. Highly recommend Corey.
We have had numerous services preformed over the years and we have total confidence in the work being done and and knowing it is being done with the best workmanship and materials available. Johnathan Hebert was the latest of the Milestone family to pay us a visit and he was awesome. Jonathan listened to our…
Excellent and efficient service. Well done.
Steve was wonderful in every way. He was on-time, professional, knowledgeable, and totally pleasant.
Brian
We had a gas leak on our water heater pilot tube that needed immediate attention. We had severe storms pending and were afraid that we wouldn’t be able to get service until the next day. Milestone was as concerned as we were and sent Steve, who fixed the problem and educated us about methane gas and carbon…
I called in the morning to get someone to fix my water heater and by 3pm same day the heater was fixed! Super fast and efficient! Jonathan did a great job!
We used Milestone to come to our house to repair 5 plumbing issues that our home had. We wanted the parts to old toilets to be replaced so they would stop leaking, we wanted the faucet in the back yard to have a release valve added to bring it up to code for the city of Frisco, and we wanted the water filtration…
The technician had integrity. True professional.
Corey did a great job for me today, very knowledgeable and efficient. Now I can have a hot shower😀🙏🏻👍
Dillon diagnosed our water heater malfunction quickly, then thoroughly and clearly presented the options to us for repair or replacement of the unit. We opted for replacement and he arranged for delivery and installationof the unit the same day.
Dillon was a huge help, extremely punctual and made quick work with our water heater. Update: Corey was amazing at fixing a manufacturers defect and corrected our water heater replacement issue same day. Thank you sir!
Steven and Mike were extremely professional and courteous They went above and beyond!
Switched to Milestone for our AC work. Used them once before for an electrical panel install.
Will call them again!
Very professional and explained all findings thoroughly.
Top notch quality work. Rates are more than fair. I did have an issue outside of their quality work and they made things right. Thanks Milestone!
We are very pleased with all Dewayne did for us. Fast service, friendly even to our dog and cat. Thank you Milestone
Milestone was very responsive & they were able to come out the next morning and fix an electrical issue w/ my tankless water heater. The tech Johnathon was one of the most curtious & competent techs I've ever had in my home. He diagnosed the issue, had the part in the truck and my issue was fixed within the hour. Very Happy customer!
Chris marshall
I did not remember that my water heater was on a 12-year service repair. I've had the water heater 5 years and it looks like the burner has gone out which will be fixed tomorrow. I don't know what a burner is but these guys do and I really appreciate that. I'm very happy with their work and would recommend them if you need help.
He checked & inspected the temperature pop off valve. It was visible it had leaked at some recent time judging by crossive evidence at end of pipe. Replaced valve , reattached pipe and cleaned up the work area including any water. He did an AWESOME JOB. Great customer relations too !
Chris Marshall with Milestone was great. Very professional and provide multiple options for my repair. Milestone prices will always be on the higher side but you get great service to go along with them.
Joe Staily from Milestone was not only professional with my water heater repair, but his customer service was outstanding! He evaluated my issues, provided clear options to resolve my problem with the water heater, and then efficiently solved my repair. Joe explained my future options and gave me his contact…
Professional, on time and made extra effort to acquire the necessary parts to finish the job.
Nathan and his crew were very knowledgeable and professional. Very courteous. I am an 80 year old veteran. They took very good care of me. Thank you! Milestone!
As usual, Milestone is professional and does excellent work. We don't call anyone else.
Gas line leak.
Connor did a great job.
Nick and Jonathan did an excellent of installing a plug to our garbage disposal. They made sure the job was done well, and that we were completely satisfied. Truly, Nick and Jonathan were very professional and personable. Steve and Jonathan did an excellent job of repairing my water heater. They went outside to…
Sal Amparan was amazing, so professional and went the extra mile. We recently had bad tankless hot water heaters installed that we called Milestone to come assess and troubleshoot. Sal took the time to listen to our issues and even called the tankless manufacturer to determine the problem. So impressed with Sal…
Friendly, professional, and competent.
I had issues with no running hot water and Corey came to the rescue and knew immediately what the issue was. He was very helpful with answering all my questions and concerns with my water heater system. Thanks again Corey for saving the day. Now, I can finally enjoy a nice warm shower. I highly recommend Milestone…
Professional and excellent customer service.
Excellent and much appreciated!! The men that replaced our water heater were professional, considerate and exceptionally polite!!! They did a great job!!! SO PLEASED THAT WE’RE AN ADVANTAGE MEMBER!!! Thank you so much 😃
Bryar and Gabe were on time and replaced an outside faucet. It was not the easiest to do, but they punched out the brick, unsoldered and cut pipe in a tight space, then added new copper pipe and soldered the new pipe, attached the new faucet without having to solder it and were super pleasant and efficient all the…
Extremely happy every time Milestone comes out to do a service call for us. Always professional and understanding with all explanations of necessary and recommended work. I would recommend them to my friends and family. Al was so helpful and took time to listen.
Good Experience
Nikko was great! First of all he called me back before I called to check on my appointment He made me feel he really wanted to get my hot water back on and running. He was professional and made sure ever Was cleaned up afterwards. Plus he loved my dog - Henri
They were going to charge $1900 to fix a part that I had repaired for $315 elsewhere. I paid a $299 weekend trip charge for this quote. Pricing is way off.
Joel does fabulous work.
Great service. Very clear on cost and future appointments. I am very happy with their work.
On time, very knowledgeable, efficient and professional.
I contacted Milestone due to having smelled a natural gas leak around my 2x hot water heaters. I had contacted several plumbing companies the day I smelled the gas before trying to contact Milestone. Milestone was the only company that was able to make a visit to my house the same day to help fix the issue. Don…
I called in a panic as my hot water heater suddenly started pouring out water. They were there within a few hours to save the day. They were friendly, kind, professional, and efficient!
Milestone yet again proved they are the best in town. They came out to make a warranty repair on my tankless heater, which they did. They also identified an installation mistake that was made (by them) from 3 years ago on my tankless heater, and scheduled the repair for me. The technician could have just looked past…
Don and Kaden were great! The explained everything so well and we needed to get a new water heater which they were able to install same day! They went above and beyond and we Will definitely use them again! Highly recommend
Repair always done right the first time. Yes
The technician moved quickly and took great care in my home. Very congenial and polite. Performed winter maintenance quickly and thoroughly.
He was very knowledgeable and sold me a new system even though I wasn't looking for one. He explained why I needed updating & the guys are installing as we speak. The repairs to my old system were becoming excessive, but the sot of the new system was much higher than I thought it would be. Manuel & his partner did a…
Don Deschenes was very professional and did a great job
Joe, the technician, was.nit only professional but also caring and understanding and acted as an advocate for me. I will most certainly call Milestone again in the future!!
Don and his team did a great job for us. The quality looks great and they cleaned up after themselves. So nice. 5 stars for sure.
David Glover was extremely helpful and knowledgeable. He took a lot of time explaining HVAC system/issues with me, which I appreciate.
CJ Andrews Was here on October 1 to remedy a situation where our tankless water heater was not providing hot water. It was a gas valve issue. He was prompt, thorough and efficient. John Lyzenga was here on 7/2/21 and identified a problem, explaining in great detail what was wrong with one of our AC units. He was…
Very fast and efficient.
Justin, Robert, and all their team mates were excellent. They did exactly what I needed, and more. These guys know what they are doing! Very professional, and this is a rare quality to find in a company, as well as its employees these days. Without a doubt, I would choose the same exact people come back to my house…
Steve Pound has excellent customer service skills and provided a clear and concise explanation regarding my issue. I will definitely continue to use Milestone Electric for all of my Electric, heating and plumbing needs.
Milestone did everything right! Prompt scheduling, showed up on time, very respectful and completed work quickly and efficiently
Colt was very friendly and professional and fixed my hot water heater where it was leaking.
Grant was very professional and efficient. Did great.
Milestone service people are always helpful and professional.
We needed the gas stop to our hot water heater repaired
Great service. Rigo was great, went over thing, very professional.
Hunter was a pro. So was Bailey. Hunter was on time, on budget and treated our home like his own. Fine representative of Milestone. Will use no one else.
Jesse did a fantastic job, he showed up at the time that they told us he would. He troubleshot the problem within the first 10 minutes he was there. He was able to replace the water heater the same day, within a few hour. This was the second time we have used Milestone and have been very satisfied with their service.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 1122 | $26–$239 |
| A/C system maintenance | 865 | $27–$480 |
| Electrical outlet & switch repair | 793 | $158–$493 |
| Electrical outlet & switch installation | 491 | — |
| Plumbing pipe repair | 488 | $322–$1.2k |
| Heating system maintenance | 453 | $27–$264 |
| Drain cleaning | 443 | $148–$502 |
| Plumbing leak detection | 426 | $114–$633 |
