Customers frequently praise the company's punctuality, professional communication, and thorough explanations of electrical, plumbing, and HVAC services. However, a subset of low-star reviews highlights concerns regarding high pricing, unexpected diagnostic fees, and high-pressure sales tactics that led to significant cost overruns or perceived dishonesty.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Very nice young man! Wants to help !
Thank you Guy for taking the time to leave us a positive review!
Wtoo wah was a very polite, patient and hard working young man. My husband and I are so impressed with the quality and professional staff Milestone hires. We are definitely committed customers. You guys rock it. You take care of your customers and don't take advantage of them. Thank you so much!
Thank you for the 5-star review, Nicki! We are so happy to hear that Wtoo was able to get you taken care of the Milestone way!
Great service, Nicholas determined plumbing issue quickly. He went the extra mile to inspect sewer lines that revealed the contributing factor and got the appropriate resources involved. Also provided guidance that was much appreciated regarding items to be aware of for future plumbing concerns.
Thank you for leaving our Irving HVAC team a 5-star review, De Etta!
Terrance was professional, knowledgeable, and kind. He did a very nice job explaining our situation and we couldn’t have been happier with his work. Thank you!
Thank you for the 5-star review, Marti! We are so happy to hear that Terrance, with our Irving HVAC team, was able to get you taken care of the Milestone way!
Very professional and explaining the process
Happy to know you were satisfied! Our Irving location is always just a call away.
Milestone has been our choice because of their expertise and awesome employees! Daniel was on time, did a great job draining hot water heater!
Thank you for the 5-star review, Sharon! We are so happy to hear that Nick and his team were able to get you taken care of the Milestone way!
Excellent service with great detail and description of what's needed for my house. I'll see you soon!
Thank you Robbie for trusting us with your home and providing us with a 5-star review!
Great guys. Very knowledgeable
Thank you for the 5-star review of our Irving team!
Ryan Allan was extremely thorough. He explained how things work and what he was doing. Took time to show me and we discussed options! A very pleasant young man. Thanks from M. Foss.
Thank you for the 5-star review, Mickey! Happy to hear Ryan with our Irving team was able to serve you the Milestone way!
Benny was fantastic! Very helpful and professional.
Benny is an amazing HVAC technician and we’re so glad to hear that he was able to help out with your home’s HVAC unit. We look forward to serving you again in the future!