Analyzing 5,451,1415.5M ReviewsFor 14,66714.7K Experts
Customers frequently cite friendly staff, competitive pricing, and punctual installation crews as key strengths of this flooring retailer. However, recurring criticisms involve missed appointments, delayed project timelines, and instances where final costs exceeded initial quotes. The business maintains a high overall rating despite these isolated complaints regarding scheduling and communication.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 205 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They have many years of experience in the business and treat their customers with above normal professionalism, kindness and patience.”
“Great experience shopping at this carpet and tile store!”
“WORST customer service ever.”
“They also did a great job laying the floor in a timely manner”
“They offer a good selection of quality carpets, competitive prices, and excellent customer service.”
“They are highly recommended for any new or remodel that you might have coming up.”
“Great communication and experience in office, and just as great an of experience was having these contractors work on our home.”
“Best place in oklahoma to go business with very friendly, very honest great prices I highly recommend this business”
praise complaint · found by our text analysis, Google review wording unchanged.
Great experience shopping at this carpet and tile store! They offer a good selection of quality carpets, competitive prices, and excellent customer service.
Thank you, Gabriel! We're glad you had a great experience with our selection and customer service. Your feedback means a lot to us!
Oh my gosh. What a great job from Janna to the installers.I could not have asked for a for a better or more cooperative team that helped me.,
Thank you, Mona! We're so glad to hear that Janna and the installers provided you with such great service. Your feedback means a lot to us!
They're always so kind and accommodating. We've always used them for our flooring. Thank you Jana for your help and support!
Thank you, James! We appreciate your kind words and are glad to hear that Jana was able to assist you. Your continued support means a lot to us!
I ordered tile for a house i am flipping. It is beautiful and was priced well.
Thank you, Carolyn! We're so glad to hear you love the beautiful tile and found it at a great price for your project. Good luck with the house flip!
We drove 35 miles(Saturday) because according to their website they are open. We get there and they are closed. The sign on their door said by appointment only. I was extremely disappointed.
We have corrected the hours on the website and would like to buy you a gift card to QT for gas. We would also offer you a nice discount if you would come back in. Call me at 918-404-8551 and we will get you the card. Sorry again, our fault.
everyone there is great I work mostly with Jana and she is amazing
Great Flooring, service and install. Thanks so much Janna and George Espinosa
Thank you, Peter! We're glad to hear you enjoyed the flooring, service, and installation. Janna and George appreciate your kind words!
Outstanding customer service with the knowledge and skill to help build our vision. 10/10!!!
Thank you, Dave! We truly appreciate your kind words and are glad to hear our team's knowledge and skill made a positive impact on your experience.
Millcreek was very instrumental in helping us match flooring for a home we are trying to sell. They also did a great job laying the floor in a timely manner
Mill Creek has put down flooring for me 2 different times. Both experiences have been positive
Thank you, Kirby, for sharing your positive experiences with Mill Creek and our flooring services. We appreciate your trust in us for your projects!
Analyzing 5,451,1415.5M ReviewsFor 14,66714.7K Experts