Clothing alteration service · Killeen, TX · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%83+23.4Replies to reviews 8%100+8.2Experts Score= 88Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 17 custom clothing servicesiPosition by Experts Score among all companies we track in this category. · better than 63%
4.9★★★★★799 Google reviews · 24 photos
96%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Mimi Cleaners | Fort Hood Military Alterations at a glance
Customers frequently praise the shop for fast turnaround times, fair pricing, and professional handling of military uniform alterations and cleaning. Recurring themes highlight quick service for items like name tapes and belt loops, along with helpful communication regarding storage and repairs. However, some low-star reviews describe dissatisfaction with workmanship quality, such as wrinkled garments or crooked stitching, and cite unprofessional customer service interactions when addressing errors or policy disputes.
Google rating: 4.9 out of 5 from 799 reviews (96% five-star).
Reviews on this page: 799 Google reviews (673 with written comments, 35 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 27, 2026.
Service: Custom Clothing serving Killeen, Texas.
Data from Google, last updated October 27, 2026.
Score profile vs other custom clothing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyCustom Clothing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mimi Cleaners | Fort Hood Military Alterations: 88/100 on this factor. Category median: 88.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mimi Cleaners | Fort Hood Military Alterations: 83/100 on this factor. Category median: 83.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 78.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mimi Cleaners | Fort Hood Military Alterations: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mimi Cleaners | Fort Hood Military Alterations: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
799 Google reviews we collected
4.9of 5
5 stars76896%
4 stars61%
3 stars30%
2 stars30%
1 star192%
Praise vs complaints
Phrases our text analysis found in 673 written reviews
98%praise
Praise77998%
Complaints172%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results26934%
Speed & response23129%
Staff & attitude10513%
Would recommend9212%
Price & value739%
Honesty & trust172%
Communication91%
What customers talk about
We read 673 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Mimi cleaners did a great job with my Cat eye for my ACH.”
“This was one of the worst customer service experiences I’ve had.”
“Mimi did a great job, she did a on the spot sew on, quick and fast:)”
“Mimi cleaners, very awesome and professional, definitely recommend”
“Disappointing Workmanship and Unprofessional Customer Service and refused to give me a copy of my receipt”
“Mimi did a fantastic job both helping clean and setting up my uniform, highly recommended!”
“I recommend going to ANY other alterations/sewing/dry-cleaning place on that road, and there's plenty!”
“Mimis was very quick, and affordable, came in and left within 10 minutes”
“At that point I had already pre-paid some services (overcharged imo), and she was going to ring me up again, which I was fine with.”
“Thank you guy a lot for your honesty and hard work!”
“Good work, explained how I wanted my Marine Corps uniform and did them perfectly”
People customers mention
Alex7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MaryLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Mimi cleaners did a great job with my Cat eye for my ACH. Mimi cleaners is a Very professional place. Quick turn around. The Fort Hood Sew shop couldn’t do it all in one place and required me to go to two shops. I purchased the cat eye at the fort hood clothing and sales counter then I came here for the names tapes and blood type to be added.Best choice.
Lance3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Mimi was amazing at custom work on my Santa suit. Above and beyond. Recommended for all my alterations
Eusebio1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Good work, explained how I wanted my Marine Corps uniform and did them perfectly
Lili2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
This place is so amazing, I highly recommend it. Thank you so much Mimi Cleaner for doing a great job!!!!
David2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I go here to get my uniform altered. Great results, great customer service, great turn around times, great prices.
Loki4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Mimi did a fantastic job both helping clean and setting up my uniform, highly recommended!
Philip, thank you for the five-star rating. We are delighted the work met your expectations and that our fast turnaround made a difference. Your 10/10 review motivates the team. We look forward to serving you again.
Alex with Mimi cleaners
204 N Fort hood Street
Killeen Texas 76541
Mary ConsuellaLocal Guide · 45 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Mimi cleaners did a great job with my Cat eye for my ACH. Mimi cleaners is a Very professional place. Quick turn around. The Fort Hood Sew shop couldn’t do it all in one place and required me to go to two shops. I purchased the cat eye at the fort hood clothing and sales counter then I came here for the names tapes and blood type to be added.Best choice.
Response from the owner · 4 days ago
Mary, we are glad Mimi Cleaners could handle your cat eye and add the name tapes and blood type with a quick turnaround. Thank you for highlighting our professionalism and for choosing us when one-stop service mattered. We appreciate your recommendation and look forward to helping again.
Alex with Mimi cleaners
204 N Fort hood Street
Killeen Texas 76541
Gohan Salazar5 reviewsiTotal number of Google reviews Gohan has written across all businesses on Google Maps, not just this one.
Mimi did a great job, she did a on the spot sew on, quick and fast:)
Response from the owner · 4 days ago
Gohan, thank you for the five-star review. We're glad Mimi could handle the on-the-spot sew quickly and get you back on your way. Your kind words mean a lot to our team. We look forward to helping you again.
Alex with Mimi cleaners
204 N Fort hood Street
Killeen Texas 76541
Jesus Munoz1 reviewiTotal number of Google reviews Jesus has written across all businesses on Google Maps, not just this one.
Jesus, we appreciate the five-star rating. We're thrilled Mimi provided excellent service and that you are happy with the result. Your kind words encourage our team, and we look forward to serving you again.
Alex with Mimi cleaners
204 N Fort hood Street
Killeen Texas 76541
Ezekiel Kelekoma9 reviewsiTotal number of Google reviews Ezekiel has written across all businesses on Google Maps, not just this one.
Ezekiel, we're grateful for the five-star review. Your support motivates our team, and we look forward to assisting you again.
Alex with Mimi cleaners
204 N Fort hood Street
Killeen Texas 76541
johnise bowie3 reviewsiTotal number of Google reviews johnise has written across all businesses on Google Maps, not just this one.
Johnise, we are delighted to hear Meme did such a great job. That kind of feedback really motivates our team and helps us keep improving. We appreciate you sharing your experience and look forward to assisting you again.
Alex with Mimi cleaners
204 N Fort hood Street
Killeen Texas 76541
Lance Wail3 reviewsiTotal number of Google reviews Lance has written across all businesses on Google Maps, not just this one.
Mimi was amazing at custom work on my Santa suit. Above and beyond. Recommended for all my alterations
Response from the owner · a week ago
Lance, thank you for the wonderful feedback. We're glad Mimi delivered exceptional custom work on your Santa suit and went the extra mile. We appreciate your recommendation and look forward to helping with future alterations.
Alex with Mimi cleaners
204 N Fort hood Street
Killeen Texas 76541
Bibb Shrewsbury2 reviewsiTotal number of Google reviews Bibb has written across all businesses on Google Maps, not just this one.
Mimi always does a fantastic job I cannot recommend enough
Response from the owner · a week ago
Thank you, Bibb, for the wonderful review. We are thrilled Mimi consistently exceeds your expectations and appreciate your strong recommendation. We look forward to serving you again.
Alex with Mimi cleaners
204 N Fort hood Street
Killeen Texas 76541
Mckeal Rodgers, Jr.1 reviewiTotal number of Google reviews Mckeal has written across all businesses on Google Maps, not just this one.
They clean my uniform and got it back to me very quickly
Response from the owner · a week ago
Mckeal, thank you for the great review. We are glad your uniform was cleaned and returned so promptly. Hearing that our timing worked for you means a lot to the team. We look forward to assisting you again.
Alex with Mimi cleaners
204 N Fort hood Street
Killeen Texas 76541
Jonathan Dotson4 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Jonathan, thank you for the five-star rating. It’s great to hear Mimi handled the sewing and updates on your OCPs so well. We value your support and look forward to serving you again.
Alex with Mimi cleaners
204 N Fort hood Street
Killeen Texas 76541
