iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%80+50.8Reliability 28%76+21.5Replies to reviews 8%71+5.8Momentum penalty63−3.7Experts Score= 74Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 32 bookstoresiPosition by Experts Score among all companies we track in this category. · better than 32%
4.8★★★★★183 Google reviews
86%five-star reviews
4.45★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the knowledgeable staff, ethically sourced crystals, and affordable pricing for items like books, incense, and jewelry. Recurring themes include friendly service, high-quality products, and successful online orders with prompt shipping. However, some reviewers criticize the store for being closed during posted hours, reduced inventory of specific items like sage, and concerns regarding the competence of readers and jewelry pricing.
Google rating: 4.8 out of 5 from 183 reviews (86% five-star).
Reviews on this page: 183 Google reviews (121 with written comments, 2 with photos).
Owner responses: the business replied to 69% of reviews.
Most recent review: August 21, 2026.
Service: Bookstore serving Madison, Wisconsin.
Data from Google, last updated November 3, 2026.
Score profile vs other bookstores
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
Mimosa Books & GiftsBookstores median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mimosa Books & Gifts: 80/100 on this factor. Category median: 80.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mimosa Books & Gifts: 76/100 on this factor. Category median: 84.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mimosa Books & Gifts: 63/100 on this factor. Category median: 100.B
63
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mimosa Books & Gifts: 71/100 on this factor. Category median: 38.B
71
Bar = this company · dark tick = category median.
Star ratings
183 Google reviews we collected
4.8of 5
5 stars15886%
4 stars169%
3 stars42%
2 stars21%
1 star32%
Praise vs complaints
Phrases our text analysis found in 121 written reviews
96%praise
Praise7096%
Complaints34%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude4156%
Price & value1419%
Would recommend811%
Speed & response68%
Quality & results23%
Honesty & trust23%
What customers talk about
We read 121 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Stopped in today for the first time and staff was so friendly and helpful!”
“They have great affordable all things magic and metaphysical goods!”
“I highly recommend that if you live by the shop, stop in and look around, I am sure that there is something in there calling your name!”
“Now I have also put in online orders and received them pretty fast!”
“I always receive friendly, awesome service and feedback.”
“I find them to be the most honest crystal shop I’ve ever bought from.”
People customers mention
Lydia4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LLisaLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
A cute little find in Madison on my recent trip. Lots of variety in terms of crystals, incense, tarot, and Oracle cards, books, you name it. I left with a beautiful pendulum, a book and a mystery crystal. Staff was delightfully friendly.
AAniLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
My favorite metaphysical/rock shop in the Dane county and surrounding area! Amazing prices, everything feels very intentionally picked out and placed, a wonderful apothecary section, beautiful jewlery by local artists. Highly recommend.
LLucy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Yeah I love it here!! Stopped in today for the first time and staff was so friendly and helpful! I bought so many crystals teehee
SSamantha6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I’ve been going here since I came to Madison in 2018 - it’s changed a lot over the years, but always to improve and offer something new, beautiful, and helpful.
I wouldn’t get crystals anywhere else - I always feel confident knowing they ensure theirs are ethically sourced - and the jewelry, candles, decorations,…
EElizabeth9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Walked into this shop just to look around and I knew I had to go home, do some research, and go back. They have literally everything you need. I believe it was the shop's owner that we spoke to both times we went in and he was absolutely amazing and very kind. If I could give more than 5 stars, I would.
CCamren2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Great place to shop for crystals, incense, and all my witchy needs! Staff is always friendly and knowledgeable, which makes all the difference. So glad to have a place like Mimosa on State Street!
A cute little find in Madison on my recent trip. Lots of variety in terms of crystals, incense, tarot, and Oracle cards, books, you name it. I left with a beautiful pendulum, a book and a mystery crystal. Staff was delightfully friendly.
Response from the owner · 2 months ago
Thank you so much Lisa! It means a lot! 💕
A
Ani AllenLocal Guide · 18 reviewsiTotal number of Google reviews Ani has written across all businesses on Google Maps, not just this one.
My favorite metaphysical/rock shop in the Dane county and surrounding area! Amazing prices, everything feels very intentionally picked out and placed, a wonderful apothecary section, beautiful jewlery by local artists. Highly recommend.
Response from the owner · a year ago
❤️
L
Lucy T6 reviewsiTotal number of Google reviews Lucy has written across all businesses on Google Maps, not just this one.
I’ve been going here since I came to Madison in 2018 - it’s changed a lot over the years, but always to improve and offer something new, beautiful, and helpful.
I wouldn’t get crystals anywhere else - I always feel confident knowing they ensure theirs are ethically sourced - and the jewelry, candles, decorations, and books are (mostly, if not all) from local, small creators. It’s just such a great place to be, I love it.
Response from the owner · 4 months ago
Thank you so much for the thoughtful review...we appreciate our regulars SO much and it means a lot to us!
E
Elizabeth Sousa9 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Walked into this shop just to look around and I knew I had to go home, do some research, and go back. They have literally everything you need. I believe it was the shop's owner that we spoke to both times we went in and he was absolutely amazing and very kind. If I could give more than 5 stars, I would.
Response from the owner · 4 months ago
Aww, thank you so much Elizabeth!! We are so glad you found us and had a great experience. We really appreciate the review 🥰
C
Camren2 reviewsiTotal number of Google reviews Camren has written across all businesses on Google Maps, not just this one.
Great place to shop for crystals, incense, and all my witchy needs! Staff is always friendly and knowledgeable, which makes all the difference. So glad to have a place like Mimosa on State Street!
Response from the owner · 4 months ago
Thank you so much Camren, this is great to hear!
K
Karissa Sopko2 reviewsiTotal number of Google reviews Karissa has written across all businesses on Google Maps, not just this one.
Hi Karissa, we appreciate the feedback. We have a very small team (just 3 staff) so unfortunately every once in a while illness & other emergencies come up. So sorry we missed you!
A
Adam RossiLocal Guide · 29 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Very interesting store with lots of different things you can buy related to energy / spirituality.
They have lots of incense, crystals, bundles of dried herbs you can purchase.
Response from the owner · a year ago
Thank you so much for the review Adam! ✨
S
Sonja CapesLocal Guide · 23 reviewsiTotal number of Google reviews Sonja has written across all businesses on Google Maps, not just this one.
First time in and wow the atmosphere is enchanting! Tons of tarot, incense, and crystals to shop. The deity altars they have set up are beautiful and I can't wait to go back.
Response from the owner · a year ago
Thank you so much! We've put a lot of effort into creating a peaceful haven and it's so wonderful to hear positive feedback ✨ See you next time!