Google reviewers rate Mini Mall Storage 4.9 out of 5 based on 1116 reviews, with the owner responding to 81% of comments. Customers frequently praise the facility’s clean condition, convenient location, and helpful staff who assist with vehicle storage, unit tours, and move-in or move-out processes. However, several low-star reviews criticize unexpected rate increases for long-term tenants, units that were not prepared for move-in, and a lack of communication from management regarding security breaches or billing disputes.
Google rating: 4.9 out of 5 from 1,116 reviews (95% five-star).
Reviews on this page: 1,116 Google reviews (850 with written comments, 3 with photos).
Owner responses: the business replied to 81% of reviews.
Most recent review: November 10, 2026.
Service: Storage Unit serving Chicago, Illinois.
Data from Google, last updated November 13, 2026.
Star ratings
1,116 Google reviews we collected
4.9of 5
5 stars1,06395%
4 stars141%
3 stars10%
2 stars81%
1 star303%
Praise vs complaints
Phrases our text analysis found in 850 written reviews
97%praise
Praise1,06097%
Complaints363%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude48144%
Would recommend18016%
Quality & results16115%
Speed & response1049%
Price & value868%
Communication656%
Honesty & trust192%
What customers talk about
We read 850 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“For anyone looking for any kind of storage or parking I would recommend this spot especially because of the remarkable customer service by Edward.”
“I definitely recommend this place to anyone looking for a storage unit.”
“I cannot recommend this place, even when the access with a password is nice.”
“I had a great experience with this storage facility.”
“The location is great and intro rate is great, but everything else is terrible.”
“I mistakenly booked the wrong size unit online, but Edward was incredibly kind, patient, and efficient in helping me find the right one.”
“I knew that the office closes at 6pm and my travel to chicago got delayed because of horrible traffic jam.”
“Great location, great value, everything well-maintained, spic-and-span, easy to access, climate controlled—in short, the best storage facility I have…”
“Please explain to me how that is adjusting to current market conditions and not bait and switch price gouging?”
“He provided great customer service, answered all my questions, and made everything easy and stress-free.”
“Weeks after the theft, absolutely not communication from management.”
“I was lucky enough to speak with Nisa, and I honestly cannot give them enough props.”
“Pricing is very misleading!”
People customers mention
Dominic107 reviews
Space35 reviews
Jasmine30 reviews
Ave25 reviews
Marisela22 reviews
Alejandra20 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Edward has been truly exceptional in helping me get a parking spot here on such short notice. I needed to leave my car somewhere other than the street since I was going to travel internationally for a few months. I spoke to him and within a few hours I had my parking spot here. He gave me a tour of the place and helped me get the option that was best for me. For anyone looking for any kind of storage or parking I would recommend this spot especially because of the remarkable customer service by Edward.
Response from the owner · a day ago
Thank you so much for your 5-star rating and your kind words! We appreciate your support and are delighted to hear about your positive experience. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. If there's anything more we can do for you, please let us know. Best regards!
Mikhail Gordon11 reviewsiTotal number of Google reviews Mikhail has written across all businesses on Google Maps, not just this one.
Absolutely horrible experience at this facility. Unprepared unit for move-in (even though I reserved a month in advance), Upcharged for New Unit, never able to get anyone from the office, and the cherry on top, my unit was broken into THE SAME MONTH I moved in. Weeks after the theft, absolutely not communication from management. Not even to say if they investigated. Facility is also very poorly maintained, especially the SINGLE elevator in the entire facility.
Response from the owner · a month ago
Hi Mikhail, we're disappointed to hear your experience wasn't up to par. We'd appreciate the chance to hear your concerns in-depth and suggest appropriate solutions. Please contact us at [email protected] or +1 833-621-0762
Lorraine Lewis2 reviewsiTotal number of Google reviews Lorraine has written across all businesses on Google Maps, not just this one.
Edward very help on9/19/26 very friendly thank you Lorraine Lewis
Response from the owner · a month ago
Hello, thank you for your 5-star rating and for sharing your feedback with us! We’re delighted to know that you had a positive experience. Your support and satisfaction mean a great deal to our team, and we truly appreciate your comments. If you ever have additional feedback or need assistance, feel free to reach out. Have a wonderful day!
Isaac Guevara2 reviewsiTotal number of Google reviews Isaac has written across all businesses on Google Maps, not just this one.
I had a great experience with this storage facility. The service was excellent, and I really appreciate how helpful and professional Edward Martinez was throughout the process. He provided great customer service, answered all my questions, and made everything easy and stress-free. I definitely recommend this place to anyone looking for a storage unit.
Response from the owner · a month ago
Thank you so much for your 5-star rating and your kind words! We appreciate your support and are delighted to hear about your positive experience. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. If there's anything more we can do for you, please let us know. Best regards!
Noah Silverman12 reviewsiTotal number of Google reviews Noah has written across all businesses on Google Maps, not just this one.
Received great service from Nisa! Very helpful and kind
Response from the owner · 2 months ago
Hello, thank you so much for your perfect 5-star review! We're thrilled to hear about your great experience and sincerely appreciate the feedback you shared. Your support means a lot to our team. If there's anything else we can do for you, please don't hesitate to let us know!
Andrew Melone3 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Edward and Nisa were phenomenal with my move out. Thank you for getting me out of my unit and on the road!
Response from the owner · 3 months ago
Thank you for your 5-star review and for taking the time to share your feedback! We truly appreciate your support and are thrilled to know you had a positive experience with us. Your comments mean a lot to our team. If you ever need assistance in the future, please don't hesitate to reach out.
Meghan Reza5 reviewsiTotal number of Google reviews Meghan has written across all businesses on Google Maps, not just this one.
The property manager Edward was extremely helpful in finding me a vehicle storage solution, convenient location, clean and well managed. Great customer service, would definitely use this location again!
Response from the owner · 3 months ago
Hello, thank you for your 5-star rating and for sharing your feedback with us! We’re delighted to know that you had a positive experience. Your support and satisfaction mean a great deal to our team, and we truly appreciate your comments. If you ever have additional feedback or need assistance, feel free to reach out. Have a wonderful day!
DCSidLocal Guide · 8 reviewsiTotal number of Google reviews DCSid has written across all businesses on Google Maps, not just this one.
Huge shoutout to the manager, Edward! I mistakenly booked the wrong size unit online, but Edward was incredibly kind, patient, and efficient in helping me find the right one. Edward went above and beyond to fix my mistake. He was kind, patient, communicative, and extremely efficient. He personally walked me around the property to show me a few options until we found the perfect unit that met all my specifications, and then helped me switch over seamlessly.
I know this location recently transitioned to new management under Mini Mall Storage (it used to be Extra Space Storage), and Edward is doing an incredible job running the place and taking care of clients.
Pro Tip: While you might see lower prices online, I highly recommend walking in and talking to Edward directly. Having him guide you through the options ensures you actually get the right unit for your stuff. Highly recommend this location!
Response from the owner · 3 months ago
Thank you for your 5-star review and for taking the time to share your feedback! We truly appreciate your support and are thrilled to know you had a positive experience with us. Your comments mean a lot to our team. If you ever need assistance in the future, please don't hesitate to reach out.
Julia Saul4 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Nisa and Edward were both so helpful and accommodating. Their customer service went above and beyond.
Response from the owner · 4 months ago
Hello, thank you so much for your perfect 5-star review! We're thrilled to hear about your great experience and sincerely appreciate the feedback you shared. Your support means a lot to our team. If there's anything else we can do for you, please don't hesitate to let us know!
Ann Niciforo5 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Lisa went above and beyond to help me when my lock became jammed and had to be sawed open. She stayed late to finish the job. She was
Very respectful and professional
Many thanks Lisa
Response from the owner · 4 months ago
Hello, thank you for your 5-star rating and for sharing your feedback with us! We’re delighted to know that you had a positive experience. Your support and satisfaction mean a great deal to our team, and we truly appreciate your comments. If you ever have additional feedback or need assistance, feel free to reach out. Have a wonderful day!
