Analyzing 7,390,9767.4M ReviewsFor 20,89420.9K Experts
Customers frequently praise the professionalism, thoroughness, and clear communication provided by technicians during exterior sprays, termite inspections, and web removal. Recurring themes include punctuality, detailed explanations of treatments, and helpful advice for managing pest activity. However, low-star reviews highlight significant issues with aggressive door-to-door solicitation, including disturbances in no-soliciting areas and interactions with unattended children. Additional complaints involve billing for incomplete services, poor follow-up on safety incidents, and technicians failing to fully remove hazards like hornet nests.
Data from Google, last updated November 2, 2026.
1,808 Google reviews we collected
Phrases our text analysis found in 1,221 written reviews
How often each topic comes up in the written reviews
We read 1,221 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Shane is a very knowledgeable well-mannered polite technician for mint Pest Control.”
“Who in the world is out ringing doorbells and disturbing people at 9:00 at night, that is not the way to gain new customers; Wildly disrespectful.”
“The technician was professional, polite, and thorough.”
“Horrible service i would not recommend they dont show up and the repellant they use does not work complete scam to get you on monthly payments but the…”
“Mark showed up, on time, and quickly went about his task.”
“He explained everything clearly and took the time to treat the areas that needed attention.”
“Would recommend them to anyone in the Louisville area looking for reliable pest control.”
“So yes, I signed the contract, I will fulfill my responsibilities but I don't recommend this if you have a lot of trees or water around your jone.”
“Caleb and his team handled it in a timely manner, were very professional and the service was very reasonably priced.”
“” Seems very expensive for some essential oils and borax.”
“You can tell he really knows his stuff and genuinely cares about doing a great job rather than just rushing through the service.”
“…d they dont show up and the repellant they use does not work complete scam to get you on monthly payments but they dont do anything…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 1,808 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Nice polite young man did a great job above and beyond thanks for his service around here👏🏾👏🏾🤝👍🏾
Thank you, Vincent, for your kind words—We're glad to hear the technician went above and beyond with great service!
9pm rang my doorbell and knocked on my door to solicit in a no soliciting neighborhood. Woke my newborn baby. Who in the world is out ringing doorbells and disturbing people at 9:00 at night, that is not the way to gain new customers; Wildly disrespectful. Do not recommend.
Sasha, I am very sorry to hear this happened and for the disturbance to your family. That behavior is not acceptable and does not reflect our standards. We will investigate the incident and address it with our team to ensure solicitations and late night disruptions do not occur going forward. Thank you for bringing this to our attention.
Nice young man.
Thank you for your 4-star rating! We're glad you had a positive experience with us. If you have any suggestions or feedback, feel free to share. We appreciate your support and look forward to serving you again!
Shane is a very knowledgeable well-mannered polite technician for mint Pest Control. He Services the property thoroughly. He always inspects for any high bug activity in all areas, and when he sees it he treats the area really well. Shane uses liquid and dust base pesticide. Shane gives me tips on things to do to help get the situation under control. I really appreciate the work that Shane does!
Thank you, Kenneth, for the great review and for recognizing Shane's thorough, professional work. We’re glad his inspections, targeted treatments, and helpful tips have made a difference at your property. We’ll share your kind words with Shane and the team. Please reach out anytime if you need further assistance.
Christian sprayed the exterior of my home. He was both professional and courteous.
Thank you, Patricia—we’re glad Christian provided professional and courteous service!
Mint Pest Control came out to our house this week and did a really good job. The technician was professional, polite, and thorough. He explained everything clearly and took the time to treat the areas that needed attention. We’ve been happy with the results so far and appreciate the solid service. Would recommend them to anyone in the Louisville area looking for reliable pest control.
Thank you, Charles, for the glowing review. We are glad our technician was professional, polite, and thorough, and that you are happy with the results so far. We appreciate your recommendation to others in the Louisville area. We look forward to continuing to provide reliable service when you need us.
He seems to care about his customers. Always friendly.
Kim, thank you so much for the 5-star review! We truly appreciate your support and are glad you had a great experience. We look forward to serving you again.
Mark showed up, on time, and quickly went about his task. He was thorough and I saw him take extra time with a couple areas we felt more activity was occuring. He was polite and professional. I was impressed with todays visit.
Thank you, Michael, for the kind review. We are glad Mark arrived on time and provided a thorough, professional visit. I will pass along your praise about the extra attention he gave to those active areas. We appreciate you taking the time to share your experience and are pleased you were impressed with today’s visit.
Excellent service! Chad spent a lot of extra time looking inside and outside of our house to figure out where bugs were getting in. We really appreciate the great service!
Thank you for your wonderful review, Regina! We're glad to hear that Chad provided thorough and attentive service. Your appreciation means a lot to us, and we're here to help whenever you need us!
We were invaded by Asian beetles in our screened in porch. Jarred sprayed the entire house perimeter with extra attention to the porch. Great job. Thank you.
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Analyzing 7,390,9767.4M ReviewsFor 20,89420.9K Experts