Google reviewers rate Mission Auto Glass LLC five stars based on 220 reviews, with the owner responding to nearly all feedback. Customers frequently cite punctuality, fair pricing, and efficient windshield or window replacement services. Recurring themes include professional communication, assistance with insurance claims, and detailed explanations of the work performed. One low-star review describes the service as unprofessional, though this isolated complaint contrasts with the overwhelming majority of positive experiences regarding responsiveness and quality.
Google rating: 5.0 out of 5 from 220 reviews (100% five-star).
Reviews on this page: 220 Google reviews (201 with written comments, 10 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 7, 2026.
Service: Auto Glass Repair serving Charleston, South Carolina.
Data from Google, last updated November 10, 2026.
Star ratings
220 Google reviews we collected
5.0of 5
5 stars219100%
4 stars00%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 201 written reviews
99%praise
Praise47999%
Complaints41%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response11123%
Staff & attitude10321%
Quality & results8918%
Would recommend8518%
Price & value4810%
Communication337%
Honesty & trust143%
What customers talk about
We read 201 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Shane and Will was fantastic on getting my GMC passenger window replaced quickly.”
“From the moment I called, Chantel (sorry if I spelled it wrong girl 🤓😊😉) was the most kind and fantastic person I have ever spoken too.”
“Horrible service, very unprofessional.”
“They came quickly, had a great price and did a fantastic job replacing my windshield!”
“…local companies I've ever had the pleasure doing business with and I would recommend them EVERY SINGLE TIME over the cooperate known named companies i…”
“Their pricing was fair, and the quality of their work exceeded my expectations.”
“They kept me informed of arrival time, replaced my windshield in the time frame they quoted, and most importantly, they were professional, friendly, and LOCAL!”
“…g the damage to my vehicle, and to have a team actually listen, show genuine empathy and compassion, and quickly respond to lend a helping hand was ab…”
People customers mention
Shane15 reviews
Jacob10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
First off don’t call anyone else!!!! To say the service was impeccable is an understatement…. From the moment I called, Chantel (sorry if I spelled it wrong girl 🤓😊😉) was the most kind and fantastic person I have ever spoken too. She handled everything even from the moment she answered the call. Even the annoying parts!! Then I spoke with Shane. The owner. He is beyond amazing and kind. Went above and beyond as well. And again that’s an understatement again! They stayed late and were so unprofessional!!! Thank you so much everyone!
Jesse and Sarah Deaton
Response from the owner · a day ago
Thank you so much, Sarah, for the kind review. We are a small family business, so we take pride in taking care of customer's glass needs. Thank you for choosing, Mission Auto Glass.
Stela Patron3 reviewsiTotal number of Google reviews Stela has written across all businesses on Google Maps, not just this one.
I was very pleased with their services! Friendly, professional, and has that low country vibe which we all love as a Charlestonian! 😊
Highly recommend!
Response from the owner · a month ago
Thank you, Hope, for your kind words. We appreciate you.
Dorothy BlalockLocal Guide · 12 reviewsiTotal number of Google reviews Dorothy has written across all businesses on Google Maps, not just this one.
Excellent! They kept me informed of arrival time, replaced my windshield in the time frame they quoted, and most importantly, they were professional, friendly, and LOCAL!! Hands down highly recommend!!
Response from the owner · a month ago
Thank you so much for taking the time out of your day to leave us a review, We really appreciate you.
Tira Green4 reviewsiTotal number of Google reviews Tira has written across all businesses on Google Maps, not just this one.
