Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Customers report that Mobile Screens Etc. provides high-quality custom window screens, glass replacements, and door installations with reasonable pricing and professional on-site service. Positive reviews highlight punctual technicians, accurate measurements, and efficient scheduling updates via text. However, low-star reviews consistently criticize the company's phone system, noting that an AI assistant prevents callers from reaching a human representative. This communication barrier leads to missed callbacks, delayed estimates, and significant frustration for customers attempting to schedule repairs.
Data from Google, last updated November 11, 2026.
125 Google reviews we collected
Phrases our text analysis found in 94 written reviews
How often each topic comes up in the written reviews
We read 94 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very nice work but they’re very busy, two weeks for rescreening two small window screens.”
“This is not a quick process because they have to build the door.”
“I highly recommend Tualatin Glass and Mobile Screens- keep up the good work !”
“Excellent service, quality work and reasonable price!”
“…sted us at the location was very nice but the overall experience was terrible, frustrating and they didn't even offer some sort of compensation for th…”
“The pricing was very reasonable and the final product is well-made.”
“We didn't know we were accidentally overcharged until a check came in the mail to reimburse us.”
“That said, communication was the most challenging part of the process.”
“Once you get past the communication hurdles, their workmanship and integrity really stand out.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.7 ★★★★★ 125 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Tried calling a few times and never got past the AI assistant. Its a great way to lose business if I can’t get ahold of a human to begin with.
Very nice work but they’re very busy, two weeks for rescreening two small window screens. Busy time of year, spring cleaning.
We had custom screens made for two windows of our house and, once installed, they work amazing. The pricing was very reasonable and the final product is well-made. That said, communication was the most challenging part of the process. Their new answering service routes calls, and responses back were inconsistent and slow at times. Based on other reviews, this seems to be a known issue, and we definitely echo that sentiment. Persistence was key and it’s a very fixable problem to solve for them. That said, when we accidentally provided the wrong dimensions, they remade the screens at no cost, which was incredibly generous and very much appreciated. Once you get past the communication hurdles, their workmanship and integrity really stand out.
Called twice a day left messages. One three weeks ago then a follow up .messages a couple days ago. I asked please return my call. Haven't heard anything
We called for a new screen door with installation. Kyle came out, did a good job measuring & said someone would call with an estimate. He had trouble finding our place after being given the wrong first name & address. When no one called after 4 days, we did & were told someone else would be giving us an estimate..2 weeks later & nothing. Very unprofessional.
We have placed in order for a brand new screen door with their tough mesh and needed a new screen for one of the doors we already had with their regular mesh. They had wrapped the two items together when we picked them so we didn't realize until we got home that they put the tough mesh on the screen door that just needed the regular mesh and the new screen door had the regular mesh. The other issue we had was that they told us when we placed the order that we would receive a text message when items were ready for pick up. When we received the text message we went the following day to pick up our items and we don't live close. Upon arrival they informed us that the items were not ready and that it was going to take about a week for the items to be ready. 5 days after that we received a text message that items are ready and we called to make sure that the items were ready but they were not able to confirm that the items are ready which was very frustrating. They told us they would call us back and they never did. We ended up going 3 days later and the items are finally done. The lady who is assisted us at the location was very nice but the overall experience was terrible, frustrating and they didn't even offer some sort of compensation for the inconvenience and lies.
I reached out to Tualatin Mobile Screens to build me a new screen door. Mine that had been on for 20+ years and one day totally collapsed on itself. They had one of their seasoned technicians come out and measure. He seemed to really know what he was doing in terms of measurements. However, once my screen had been built and another technician came out to install it, the screen door handle collided with my security gate handle. Anyway, after some back and forth, Steph really came through for me and spoke with her manager and rebuilded the screen door because of the problem. Jason S. came out and installed and I am happy with the finised product. I have to work a little to get the lock to latch, but overall, it was money worth spent. Jason was very competent and he made the install a pleasant experience. This is not a quick process because they have to build the door. So, from start to finish it was about 2 months before I received my screen door. I would use this company again and I am happy. Props to Jason S. and Steph in the office for really understanding the error that was made by the first technician (in measurements) and really taking care of me. Bravo Steph and Jason S. and anyone involved in building it! Thank you.
They don’t have a voicemail box set up which is far from helpful
We apologize, we were upgrading to a newer more advanced phone system and didn't have the voicemail setup when you called. It works well and will allow customers to even directly connect to the emergency line when calling in with emergencies.
I had a very poor experience with this company. After a lengthy conversation with the customer service person who answered the phone, I received a quote of roughly $1,800 for 22 screens. When I received the formal estimate the following day, the quote has risen to nearly $3,500. While the customer service rep apologized for her mistake, I frankly don't trust this company and its exorbitant nickel-and-diming pricing methodology. I found a higher-rated and much more affordable alternative through a quick Google search.
I’m very happy with my with my Tualatin glass experience. From the estimator to the installers everything was very professional.
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts