Customers frequently praise the shop for quick turnaround, competitive pricing, and professional installation of custom glass, windows, and doors. Recurring themes include helpful front desk staff, precise measurements, and the ability to handle complex or difficult jobs that other local companies declined. However, some reviewers criticize the business for poor phone communication, missed calls, and a lack of follow-up on quotes or service requests.
Google rating: 4.5 out of 5 from 50 reviews (80% five-star).
Reviews on this page: 50 Google reviews (45 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 25, 2026.
Service: Exterior Door Installer serving Coeur d'Alene, Idaho.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.5
★★★★★
50 reviews on Google
5★40
4★4
3★0
2★2
1★4
Reviews from Google, shown as published (original wording, unedited).
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Pat Matson6 reviews
★★★★★
Very pleased with Modern Glass's professionalism and service. Joe is seasoned in this line of work and determined the window replacement needed. And Kobi and Therin did an excellent job installing both two new double-paned French door windows and a replacement screen door. Highly recommend! Pat Matson
Price assessment: Reasonable price
Services: Window installation
Response from the owner · 3 weeks ago
Thank you, Pat. Reviews like yours make us so proud of our team and the work we do. We truly appreciate you taking the time to share your experience!
My interactions with the entire Modern Glass team was A+ from the tech who inspected our warped glass door with a failing hinge to the manager who approved the warranty claim as a special exception to the 2-man super friendly install crew. Obviously the company are total pros at each level. Really appreciate them being problem solvers when the original manufacturer of the glass had ceased operations regionally so them replacing the glass wasn't possible, so the MG folks found a solution thru another of their vendors to produce the door. Totally fantastic customer care!
Price assessment: Reasonable price
Services: Glass installation
Response from the owner · 3 weeks ago
Thank you so much for the wonderful review! We’re proud of our team for finding a solution and taking great care of you from start to finish. We truly appreciate your kind words and your trust in Modern Glass.
We’ve ordered from Modern Glass for years for our own home & many jobs. Everyone is helpful & quick. The front desk is always attentive & kind. We always recommend to everyone.
Price assessment: Great price
Services: Service not listed
Response from the owner · 8 months ago
Thank you, Autumn. It means so much for you to take time to praise our staff. We appreciate your business!
i recently locked myself out of my house. I had to break in through my french door witch ment no security only cardboard to protect entrance. modern glass was recommended and they were great!! big shout out to John and other employees who actually cared about me, Excellent service! i'm so great full. thanks again
Response from the owner · a year ago
Sweet! Thanks for calling us. We’ll make sure to pass your compliments along to the team.
This place is great, I needed a house window replaced I brought them the old frame & they got it all fixed with new glass & it only took a couple of days
The guys did a great job installing a giant, heavy skylight. It had been originally put in about 50 years ago, and it was in a very difficult place to work. I'm happy and relieved. No other glass company in town would touch the job.
Response from the owner · 2 years ago
Thank you, Mr. Goetzman. We are proud that our glaziers have the experience and skill to take on projects like yours.
