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Modern Tire WH LLC

4.8 ★★★★★ · 317 Google reviews · 15 photos
Auto repair shop · Hartford, CT

Modern Tire WH LLC at a glance

Customers frequently praise the shop for friendly, professional communication, fair pricing compared to dealerships, and timely service on repairs like brakes, tires, and batteries. Recurring themes highlight the staff's willingness to explain options and avoid unnecessary costs. However, critical reviews point to issues with phone accessibility for non-native speakers, perceived overcharging, and instances where repairs failed to resolve mechanical problems or resulted in vehicle damage.

  • Google rating: 4.8 out of 5 from 317 reviews (94% five-star).
  • Reviews on this page: 317 Google reviews (200 with written comments, 4 with photos).
  • Owner responses: the business replied to 8% of reviews.
  • Most recent review: October 2, 2026.
  • Service: Auto Repair Shop serving Hartford, Connecticut.

Data from Google, last updated October 25, 2026.

Photos

Customer reviews

4.8
★★★★★
317 reviews on Google
5★298
4★8
3★1
2★1
1★9

Reviews from Google, shown as published (original wording, unedited).

King SolracLocal Guide · 62 reviews
★★★★★

Brian/Bryan is one of the nicest guys out there. My family has been coming to this location for 10+ years. They always help us out and do quality work.

Review from Google · view on Google
Alexavier EstradaLocal Guide · 22 reviews
★★★★★

Friendly and professional shop. Accommodated my scheduling mistake, while also performing a brake fluid replacement, direct injection cleaning, and oil change for hundreds less than the dealership wanted to charge me.

  • Price assessment: Great price
  • Services: Engine repair, Brakes, Oil change
Review from Google · view on Google
Thomas DrudgeLocal Guide · 21 reviews
★★★★★

Initial experience - a frickin mazing. After being quoted several thousand for a repair by the dealer, took my car here for a second opinion. They found and fixed the issue for a couple hundred bucks and made the effort to recognize as an older car that maybe I didnt want to replace parts.

  • Price assessment: Great price
Review from Google · view on Google
Roksolana LuchkanLocal Guide · 13 reviews
★★★★★

Do not fall into this trap, especially if you are a female needing your car repaired. They over promise, they smile at you and tell you they are going to give you a great deal and then they overcharge you by over $100.. Brian is especially sneaky. He tried to bond with me over being a single dad because I’m a single mom. It’s a game for him to pretend to be doing you a great favour, and then you get the bill. I only needed three tires changed. They ended up changing four tires of mine and adding on additional fees from what was quoted. Very sneaky and disrespectful. Beware!

  • Services: Tires
Review from Google · view on Google
Bobb Daly1 review
★★★★★

I have been interacting with the service team at modern tire for more than several years. Brian and Scott in the front office are intelligent and informative and always have a time to explain things. The Gentlemen, in the service bays Truly all this stuff. They always get the job done on time. They are neat and take pride in their work. I’m dealing with ADHD. At the age of 73 and I can tell you that that makes the amount of care that modern tire puts Into Their everyday presentation is very easy for somebody such as me to navigate. I so glad to have modern tire as my repair center.

  • Price assessment: Great price
  • Services: Tires, General repairs & maintenance, Engine repair, Brakes, Oil change
Review from Google · view on Google
Noah Fleischman5 reviews
★★★★★

Great communication and service. Reasonable rates. Absolutely trust them.

Review from Google · view on Google
Eve3 reviews
★★★★★

I’d recommend that anyone who is a non-native English speaker or has hearing difficulties avoid this place. The moment I politely asked the person who answered the phone to repeat himself, his tone changed and he seemed to lose patience. Unfortunately, with my inadequate communication capability, I had to politely ask him to repeat another sentence because he was speaking so unclearly. After the second time, his attitude became even worse. I ended the disastrous conversation because whatever that was, I wouldn’t call it service. So no, I didn’t get the chance, and won’t be experiencing, their seemingly excellent car service. I’m just glad I stopped before things got worse.

Review from Google · view on Google
catherines3333 reviews
★★★★★

New battery installation

  • Price assessment: Great price
  • Services: Battery
Review from Google · view on Google
patricia nasrLocal Guide · 13 reviews
★★★★★

Top notch My husband and I have been going there for 5+ years and they never disapoint. Brian goes above and beyond to help his customers, he is outstanding. Thanks for everything.

Review from Google · view on Google
Kathleen Bourgault8 reviews
★★★★★

Excellent service

  • Price assessment: Reasonable price
  • Services: Oil change
Review from Google · view on Google

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