Google reviewers rate ModWash 4.8 out of 5, noting friendly staff, quick service, and effective drying when the facility is operational. However, recurring complaints highlight unreliable operating hours, frequent equipment malfunctions, and inconsistent membership support. Some customers report vehicle damage or poor communication from corporate, leading to dissatisfaction despite positive interactions with individual employees.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Michael was very kind and knowledgeable and I most likely will be getting a membership after my experience today!
Great to hear you had a positive experience, Elizabeth! Michael will be thrilled to know his kindness made an impact. We’d love to welcome you back soon for your membership!
Extremely Disappointing Experience – Not Worth the Membership Fee! This is my second-worst experience at the Bridgeville Mod Wash, and unfortunately, the same problems have continued for the past 2–3 weeks without any improvement. The mat-cleaning machine is not working properly, forcing customers to clean their mats manually. To make matters worse, the hose has a hole in it, making the process even more frustrating. There is supposed to be a dedicated mat cleaner, but it is unavailable. Instead, customers are left using the glass cleaner, which is clearly not an appropriate substitute for cleaning car mats. Additionally, the air nozzle used to blow out dirt and debris from the interior and around the brakes and rotors has also been out of service for weeks. When I asked about these issues, I was told that Nick is the manager and that they need another compressor. I heard essentially the same explanation 2–3 weeks ago, yet nothing has changed. How long are customers expected to wait for basic equipment to be repaired? Paying $30–$40 per month for a membership should mean having access to properly functioning equipment and the services advertise, not repeatedly encountering broken machines, damaged hoses, and missing cleaning products. I want to emphasize that my experience with Washington Mod Wash location, has been great. That makes the situation at Bridgeville even more disappointing. Management needs to take responsibility and resolve these recurring issues instead of giving customers the same explanation week after week. Customers deserve working equipment, proper cleaning supplies, and a service that justifies the price they pay. Until these issues are fixed, I cannot recommend the Bridgeville Mod Wash, and I seriously question whether maintaining a monthly membership here is worth it.
I came to ModWash in Bridgeville at 8:00 AM because Google clearly showed that the business was open. However, when I arrived, I was told by the employee that the other employees were not there and that I would have to wait another 30 minutes for them to arrive. This is absolutely unacceptable and a complete waste of customers’ time. If your business hours state that you are open at 8:00 AM, you should be ready to provide your advertised services at that time. Customers plan their schedules around the hours you publish. We should not have to arrive at your location only to discover that your staff is not available and that we must wait an additional 30 minutes. What makes this experience particularly frustrating is that I specifically came during the hours listed on Google, expecting the business to be operating normally. If you cannot open on time because your employees are not available, then update your hours accordingly or ensure that your staff arrives early enough to be ready when you open. It is not the customer’s responsibility to accommodate your staffing problems. This experience reflects poor time management, a lack of professionalism, and a disregard for customers’ time. A business should respect the same opening hours it advertises to the public. Being told to wait another 30 minutes after arriving at the stated opening time is not acceptable customer service. I am extremely disappointed with this experience. ModWash needs to take responsibility for its advertised business hours, ensure that employees are present and ready to work on time, and stop inconveniencing customers who arrive when the business claims to be open. I hope management takes this feedback seriously and addresses the issue. Customers deserve reliability, professionalism, and respect for their time. Based on my experience this morning, I cannot recommend this location.
Do not risk going to this car wash. My car has micro scratches all over it after this car wash and I reported it to the employee who submitted a claim but I never heard back.
This is a decent car wash when they are actually open, but you never know when they will actually be open. The hours that are posted online do not accurately reflect when you can go to the car wash. They frequently open late; not a little late, but hours late. And they the line much earlier than the posted closing time. I have driven there to get my car washed easily two dozen times when they were allegedly open to find them closed with no explanation. I have never seen a business that can’t uphold their posted hours as frequently as this one. This time it was 9:15, 1 hour and 15 minutes after they supposedly “opened”, and you still could not get in. I’m not sure if it’s a staffing issue, a management problem, or faulty equipment, but it’s hard to endorse a business that is not reliable. When they are open, the wash is pretty good and the bug station is a nice bonus. However, I hate that they put out wet towel for you to use to dry your vehicle. This is especially problematic in winter when the wet towels are frozen into stiff boards that you have to warm yourself before using. With all the business that this place gets, they should be able to afford a dryer for the towels. I would only recommend people to use this location if they are flexible about when they can go to wash their car and they don’t mind making multiple trips to wash to see if they are open.
Update...#2 5 star to 1 star now. My membership was cancelled after all. Said they cannot honor any founding member pricing. Entire customer service experience has been atrocious. The onsite workers have no control. It’s all driven by corporate. I would assume greed is the reason. Evidently, at Modwash you’re just a number. 3500 members at that location. It’s clear at this point they do not care.
We're glad to hear you had a positive experience, Jack! Our team truly cares about our loyal customers and strives to make every visit smooth. We look forward to seeing you again soon!
Lol. The stories I could tell about the broken equipment. Even the high school club hosting a car wash down the road is a better bet. This place could easily damage your car. And somehow someone in Tennessee thinks it's cool to threaten workers in Pittsburgh to keep their secrets.
Great service. Very kind staff. My car looks spotless
We're delighted to hear you had a great experience, Gina! Our team takes pride in providing kind service and ensuring your car looks its best. Come back anytime!
Good place
We're glad to hear you think it's a good place! If there's anything we can do to make your next visit even better, just let us know. We hope to see you again soon!
Definitely the best of the 3 car washes in the immediate area (Between here, GetGo, and Clean Express), and the only one that actually dries my car off enough to not have to wipe the whole thing down after.
It's great to hear you found us to be the best in the area, Matt! We're glad our drying process met your expectations. If there's anything we can do to enhance your next visit, let us know. We look forward to seeing you again!