Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Customers frequently praise Molly Maid for punctual, thorough cleaning and consistent communication, noting that teams often return items to their original places. Recurring positive themes include friendly professionalism, efficient work, and reasonable pricing for routine and move-out services. However, some low-star reviews cite incomplete cleaning, unexpected charges exceeding quotes, and scheduling or billing errors, such as missing assessments or unexplained price increases.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
704 Google reviews we collected
Phrases our text analysis found in 534 written reviews
Price verdicts customers left with their Google review
Middle half of what 92 customers paid ($164–$373) · gold mark = category median.
How often each topic comes up in the written reviews
We read 534 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The ladies that came were friendly, paid attention to detail and we were very satisfied with their cleaning.”
“Horrible experience and I thought this would save me some time being 7 months pregnant it caused more stress!”
“They are always professional and kind with any interaction.”
“(A post construction cleaning was scheduled) When I called back to speak to Ruben I got hung up on and then my calls just rang and rang.”
“They were quick, efficient, and went above and beyond with our move-out clean!”
“I would absolutely use Molly Maids again and highly recommend to anyone!”
“Unfortunately, I cannot recommend this company based on the lack of transparency, overcharging, and truly deplorable customer service.”
“Easy, very friendly, professional with excellent communication and reasonable pricing!”
“For the rate they charge it was not worth it for a 1/2 bathroom, a living room, dining room and kitchen less than 700 square feer for almost 250”
“Molly Maid was a wonderful, communicative company to work with.”
“Terrible communication was not able to clean house out due to lack of communication and was not willing to work to reschedule in a timely manner would…”
“As a two-income home with full-time work schedules, having a reliable team clean our home takes so much stress off our shoulders.”
“You lied and even your workers were working based of the quoted 90 per hr.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Molly Maid of Greensboro and High Point for 7 kinds of job. Pick one to see what they paid and said.
The ladies do a fantastic job! They are always professional and kind with any interaction. I love coming in to an obviously clean home. My husband has noticed that they are detailed in that they always move furniture or decorative items back like they were. Thank you!!
Molly Maid was a wonderful, communicative company to work with. They were quick, efficient, and went above and beyond with our move-out clean!
The 4 ladies who cleaned my apartment did a great job. It’s a wonderful feeling to come home to a clean and sanitized home. I have a small 2 bedroom/1bathroom apartment. I thought the price was a bit high, but I have a medical condition and it is hard for me to clean myself. Thank you!
Extremely professional. When the ladies left I was so happy that all looked so clean,bright, and clean.
The whole experience was top notch! Easy, very friendly, professional with excellent communication and reasonable pricing! The cleaning ladies did a great job and left tge house very clean! I would absolutely use Molly Maids again and highly recommend to anyone! Thank you to everyone at Molly Maids!
Molly Maid does a great job cleaning our house. We have been using them for a few years and I love the days they clean. Olivia, Carmen and Annabel are pleasant and consistent. I always get a text the day before their scheduled day and coming home to a clean house makes it worth it!
| Job | Reviews | Category typical |
|---|---|---|
| General housekeeping | 133 | $158–$335 |
| Standard cleaning | 125 | $158–$233 |
| Deep clean | 91 | $347–$614 |
| Moving-related cleaning | 29 | $334–$809 |
| Interior & exterior window cleaning | 9 | $164–$637 |
| Office & workplace cleaning | 4 | — |
| Upholstery cleaning | 2 | $144–$277 |
4.7 ★★★★★ 704 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
They do a fantastic job.
The ladies do a fantastic job! They are always professional and kind with any interaction. I love coming in to an obviously clean home. My husband has noticed that they are detailed in that they always move furniture or decorative items back like they were. Thank you!!
It means a lot to hear how much you appreciate the team’s professionalism and attention to detail. Walking into a freshly cleaned home is such a great feeling, and we’re glad it makes a difference for both you and your husband. Thank you for your kind words and for trusting MOLLY MAID of Greensboro and High Point with your home. We look forward to seeing you again!
Very friendly, hard-working and efficient
Molly Maid was a wonderful, communicative company to work with. They were quick, efficient, and went above and beyond with our move-out clean!
It’s wonderful to hear that your move-out clean went so smoothly, Megan. We’re glad the team at MOLLY MAID of Greensboro and High Point impressed you with their quick, efficient work and clear communication. Thank you for sharing your experience and for choosing us for such an important job. We’d be happy to help again whenever you need a thorough clean!
The ladies that came were friendly, paid attention to detail and we were very satisfied with their cleaning.
It is wonderful to know you felt so satisfied with your cleaning and found our team both friendly and attentive. Thank you for sharing your experience with MOLLY MAID of Greensboro and High Point. We appreciate your feedback and would love to welcome you again when you need us next!
Always on time. They work well and efficiently. Nice people.
Thank you so much, Ken, for your kind words and for taking the time to share your experience. We’re glad to hear you appreciate our punctuality, hard work, and friendly team. Your satisfaction means a lot to us, and we look forward to serving you again!
Excellent Service
Valerie, we're pleased to know you had such a positive experience. Thank you for trusting MOLLY MAID of Greensboro and High Point and taking the time to share your feedback. We hope to welcome you back for another visit soon!
The 4 ladies who cleaned my apartment did a great job. It’s a wonderful feeling to come home to a clean and sanitized home. I have a small 2 bedroom/1bathroom apartment. I thought the price was a bit high, but I have a medical condition and it is hard for me to clean myself. Thank you!
We’re so glad the cleaning team made your home feel fresh and comfortable, Sherron. It really means a lot to know their work had such a positive impact for you, especially given your situation. Thank you for sharing your experience and for trusting MOLLY MAID of Greensboro and High Point with your home. If you ever need us again, we’d be honored to help.
Extremely professional. When the ladies left I was so happy that all looked so clean,bright, and clean.
It is wonderful to hear that you were so pleased with the service and the sparkling results. Thank you for your kind words and for choosing MOLLY MAID of Greensboro and High Point. We hope to leave your home looking just as fresh and bright on every visit!
The whole experience was top notch! Easy, very friendly, professional with excellent communication and reasonable pricing! The cleaning ladies did a great job and left tge house very clean! I would absolutely use Molly Maids again and highly recommend to anyone! Thank you to everyone at Molly Maids!
What a wonderful review to read! It is fantastic to know the whole process felt smooth and you found our team both professional and friendly. We really appreciate your recommendation and are so happy you were pleased with the results and value you received. Thank you for choosing MOLLY MAID of Greensboro and High Point, Joshua! We would be delighted to help again whenever you need us.
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
