Customers frequently praise the thoroughness, punctuality, and professional demeanor of the cleaning teams, noting consistent attention to detail and reliable scheduling. However, several low-star reviews highlight significant issues with the booking system, including missed appointments, lack of communication from local agents, and discrepancies between online estimates and final quoted prices.
Google rating: 4.9 out of 5 from 881 reviews (94% five-star).
Reviews on this page: 881 Google reviews (776 with written comments, 7 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 24, 2026.
Service: Deep Cleaning Service serving Dallas, Texas.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
881 reviews on Google
5★828
4★23
3★4
2★5
1★21
Reviews from Google, shown as published (original wording, unedited).
KT
Kim T11 reviews
★★★★★
I’ve used Molly Maids for about four years. They are very dependable and do a great job cleaning my home.
Price assessment: Reasonable price
Price: $200–250
Services: Standard cleaning
Response from the owner · 10 months ago
Your wonderful review made our day, Kim! Knowing our team has consistently provided excellent service means a lot to us, and we're so grateful for your continued trust. Thanks for sharing your experience.
Molly Maid of Northwest Dallas County
Guadalupe & Eva have been cleaning my house for the past 2 to 3 appointments.They have gone above and beyond to make sure everything is sparkling clean. Their work is excellent and they’re also super fast!
Price assessment: Great price
Price: $200–250
Services: General housekeeping
Response from the owner · 3 months ago
Dlc, thank you for taking the time to leave such a kind review. We’re so glad you were happy with your house cleaning, and it was thoughtful of you to recognize Imelda and Isamar. All of our teams are trained, insured, and driven to provide high-quality service, and we’re grateful that came through in your experience. We truly take pride in our work, stand by our guarantee, and appreciate the opportunity to care for your home.
Molly Maid of Northwest Dallas County
PJ, thank you for the wonderful review! We’re happy you were pleased with your house cleaning. Our trained and insured teams take pride in providing high-quality cleaning, and we stand behind their work with our guarantee. We appreciate you choosing us!
Molly Maid of Northwest Dallas County
Great job!! So pleased!! Loved Sandra and Josefina!!!
Price: $450–500
Response from the owner · 3 days ago
Linda, we love your enthusiasm! We’re so happy you enjoyed your house cleaning, and we’ll be sure Sandra and Josefina know how much you appreciated them. Our trained and insured teams take pride in delivering high-quality house cleaning, and we stand behind their work with our guarantee. Thank you for having us!
Molly Maid of Northwest Dallas County
Rosemary and Celia did an awesome job. My home was spotless and fresh. Would highly recommend them!
Response from the owner · 3 days ago
Mizzie, there’s nothing quite like walking into a spotless, fresh home! Thank you for trusting Rosemary and Celia with your cleaning and for recommending their work. Our teams are trained and insured, and we take pride in providing high-quality house cleaning backed by our guarantee. We appreciate you!
Molly Maid of Northwest Dallas County
Great service provided last week by Ruth and Elvira. They’re efficient and quiet, I hardy know they’re here. They don’t mind me checking progress along the way while they’re working. And they’re very pleasant. They do a good job clean everything including vacuuming the dog beds!
Price assessment: Overpriced
Price: $400–450
Services: Deep clean
Response from the owner · Edited 6 months ago
Debra, we're so glad to hear that Eva and Elvira worked hard every second they were cleaning your space, and we want to share that all our teams are trained, insured, and driven to provide high-quality service. We truly take pride in our work and we stand by our guarantee, so we hope you'll give our office a call regarding the missed dusting of your table. We're very sorry about that and would like to make things right. We’re so glad to continue to serve you, and we're looking forward to cleaning for you for years to come. Thank you so much for seeing the value in our cleaning services.
Your Molly Maid Team
Received gift certificate from daughter. Anita and Flor did great work in kitchen and bathrooms. They literally work constantly until done. Extremely pleased with their work.
Price assessment: Reasonable price
Price: $300–350
Services: General housekeeping
Response from the owner · 5 days ago
Karen, what a lovely gift from your daughter! We’re so happy you enjoyed your house cleaning, and we’ll make sure Anita and Flor know how much you appreciated their hard work. Our teams are trained and insured, and we take pride in providing high-quality cleaning backed by our guarantee. Thank you for sharing your experience!
Molly Maid of Northwest Dallas County
Cindy and Sandra did a great job today, our place hadn’t been deep cleaned in a while and they left it spotless, they took care of all the details without having to be told where to go or what to look for. Thank you!
Price assessment: Reasonable price
Price: $350–400
Services: Deep clean
Response from the owner · 6 days ago
Attilio, thank you for this lovely review! Cindy and Sandra are going to be thrilled to see it. There’s nothing better than walking into a home that’s fresh and gleaming again after a while without a thorough refresh, and we love that they caught every little corner without you having to point a thing out. All our teams are trained, insured, and driven to provide high quality service, and we’re grateful we could help your home feel like your happy place again. We truly appreciate you and look forward to cleaning for you for years to come!
Molly Maid of Northwest Dallas County
