Monastery Heights Senior Living & Memory Care at a glance
Google reviewers rate Monastery Heights 4.7 out of 5 based on 40 reviews, frequently citing compassionate staff, clean facilities, and diverse resident activities. Positive feedback highlights the homelike atmosphere, quality meals, and attentive care for memory care residents. However, lower-rated reviews criticize management for slow communication regarding maintenance issues, such as prolonged air conditioning repairs, and delayed processing of financial refunds.
Google rating: 4.7 out of 5 from 40 reviews (83% five-star).
Reviews on this page: 40 Google reviews (36 with written comments).
Owner responses: the business replied to 60% of reviews.
Most recent review: May 19, 2026.
Service: Senior Care Service serving Chicopee, Massachusetts.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.7
★★★★★
40 reviews on Google
5★33
4★4
3★1
2★1
1★1
Reviews from Google, shown as published (original wording, unedited).
JD
James DiStefano1 review
★★★★★
The cna care staff are so nice, they go above and beyond, the executive director, I think her name is Dayna, always drops everything when somebody needs something, the business office person is probably the nicest lady I’ve ever met, and the front desk Beverly is a gem they’re lucky to have her!
Response from the owner · 5 months ago
James, thank you for your wonderful review! We’re so glad to hear that the CNA care staff, Dayna, the business office team, and Beverly have made such a positive impression. Your kind words mean a great deal to Monastery Heights Senior Living & Memory Care.
My grandmother lives upstairs, and she LOVES it here! Ann in the business office and Dayna the director are so nice and so good to my grandmother! I don’t think it’s just because they work here, I think that they are genuine!! I truly love this place for my grandmother!!!
Response from the owner · 11 months ago
Thank you so much, Mary! We’re thrilled to hear how happy your grandmother is here at Monastery Heights. It’s wonderful to know that Ann and Dayna have made such a genuine and positive impact on her experience. Your kind words mean so much to our entire team, and we’re grateful for the trust you’ve placed in us to care for your grandmother!
The staff at Monastery Heights is kind compasionate and provides our family member with exceptional care.
Response from the owner · a year ago
Hello Robert,
Thank you for your kind words! We’re so glad to hear that our team at Monastery Heights has provided compassionate and exceptional care for your family member. Your feedback means so much to us!
The staff are attentive, warm, and competent. The facility is beautiful and clean. I am grateful that our mother has found a home at Monastery Heights.
Response from the owner · a year ago
Hello Leah,
Thank you for your kind words! We’re so glad to hear that your mother has found a home at Monastery Heights. Our team is dedicated to providing attentive, warm, and compassionate care, and it means so much to know that it has made a difference. We appreciate your feedback!
"I can't express enough how Wonderful this community is. The staff is incredibly compassionate and always goes the extra mile to ensure residents feel comfortable and cared for. My mother's living quarters are spacious and clean, and she loves the diverse activities offered. Whether it's art, bingo, cards, dominoes, dice games, movie 🍿 day And they bring musical entertainment in a couple of times a month. There's always something fun to participate in. It truly feels like a warm community, The staff and the residence are fantastic and I highly recommend it!" If I ever have a need for a Nice wonderful place, this would be my number one choice.
Response from the owner · a year ago
Hello Mary,
Thank you for your heartfelt review! We’re so happy to hear that your mother feels comfortable and cared for at Monastery Heights. It’s wonderful to know she enjoys her spacious living quarters, the engaging activities, and the warm sense of community. Our team takes great pride in creating a welcoming and supportive environment, and your kind words mean so much. We truly appreciate your recommendation!
A wonderful facility that meets the needs of your loved ones. Monestary Heights creates a " homelike" atmosphere while still providing 24 hour care by caring staff. Each apartment allows residents to create their own "home" and participate in the many daily activities offered if they desire to do so . The 3 meals a day are appetizing and delicious! The administration and staff do a great job of assuring each residents needs are met while still supporting their desire of maintaining a safe level of independence. It's been a great choice for my aunt with visual challenges to have a safe , supportive and homelike living option to meet her needs . Would definitely recommend ❤️!
Response from the owner · a year ago
Hello Judith,
Thank you for your thoughtful review! We’re so glad to hear that Monastery Heights has provided a safe, supportive, and homelike environment for your aunt. Our team is dedicated to meeting each resident’s needs while fostering independence, and it’s wonderful to know that this has been a great choice for her. Your kind words about our caring staff, engaging activities, and delicious meals mean so much. We truly appreciate your recommendation!
Highly recommend Monastery Heights, the staff was very welcoming and my can't stop saying how much she's enjoying living there! They have a wonderful facility with plenty of activities for seniors.
Response from the owner · a year ago
Thank you for your wonderful review! We’re delighted to hear that your loved one is enjoying life at Monastery Heights and that our welcoming staff and engaging activities have made a positive impact. Your recommendation means so much to us!
This has nothing to do with the current business that is running it, but I was a Bright Side for families and children client when Unit 3A and 3 were leasing a floor a little more than 30 yrs ago.
It's Great to see the building being used for something good.
The air conditioning unit has been out of service since the beginning of summer and is still out they placed portable units in the hallways but it doesn't help the residents when they close the doors to their rooms they shouldn't have to keep the doors open and have no privacy I had to buy my mother a portable unit and to this day there is no answer why it's taking months to fix and the residents pay to have air-conditioned.
Response from the owner · 2 years ago
We understand how crucial a comfortable environment is for our residents, and we apologize for any inconvenience caused by the current lack of AC.
As soon as we discovered the issue, we took immediate action to address it by ordering the necessary part. Unfortunately, the part needs to be manufactured and the lead time for this part is 6-7 weeks. We’re expecting it to be installed shortly.
In the meantime, we have deployed portable air conditioning units to help manage the temperature. Although these units are a significant expense, we are committed to ensuring the comfort and safety of our residents. We are also closely monitoring the indoor temperatures and following all state guidelines to make sure everyone remains comfortable.
Thank you for your patience and understanding as we work to resolve this issue. If you have any further concerns or need additional assistance, please feel free to reach out to us directly.
The staff is wonderful and very attentive at this facility, however management and corporate not so much. In fact they are horrible. While she was there, several issues came up that management was extremely slow to respond to and often ignored. My mother in law passed back in May. She had overpaid 1 month and they haven’t yet refunded the overpayment 9 months later after numerous correspondences with them.
Response from the owner · 2 years ago
Hello Vin, I want to thank you for mentioning our amazing staff who work hard every day to provide the best care possible. Our goal as a company is to support them as best we can, so they can take care of your loved ones and I am happy that was your experience. I am very sorry to learn that there has been a delay in receiving a refund. In order to make sure that we have already rectified this situation, I would like to speak with you and confirm. I also want to understand how we can improve so this never happens again. Please email me at [email protected].
