Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Customers frequently praise the salon for its friendly staff, clean environment, and affordable pricing for manicures, pedicures, and lash services. Recurring themes include quick service for walk-ins and accommodating communication during appointments. However, a pattern of criticism exists regarding inconsistent nail quality, including imperfections and poor durability, along with complaints about staff ignoring customers or refusing service near closing time.
Data from Google, last updated November 10, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
198 Google reviews we collected
Phrases our text analysis found in 162 written reviews
What customers reported paying
Middle half of what 86 customers paid ($45–$81) · gold mark = category median.
How often each topic comes up in the written reviews
We read 162 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This place is the best honestly guys give it a try, super friendly, clean environment, service is amazing I recommend guys.”
“Excellent service, very nice and they take their time doing a great service.”
“…AND CALLED , IM ASKING QUESTIONS AND THEY ARE IGNORING ME, ABSOLUTELY TERRIBLE CUSTOMER SERVICE AND IM DEF NEVER COMING BACK SAVE YOUR TIME AND GO TO…”
“Best place I've ever been to and prices are reasonable”
“The pricing was outrageous too, I wanted a simple pedicure to get my toe nails painted for an upcoming event and even though I verified the service, t…”
“first experience here and i would highly recommend!”
“…and Thai was very friendly a very nice place calming it’s great and fast service love my nails and great prices 😍definitely will be back…”
“It made the entire experience not just productive, but genuinely enjoyable.”
“They really listened to what I was going for, offered helpful suggestions, and made sure we were on the same page every step of the way.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Monica Nails & Spa for 8 kinds of job. Pick one to see what they paid and said.
Always come here when in Antioch! Great prices and great work! Customer service is good too, they always offer refreshments & most importantly they have the perfect color pink acrylic I like (which is hard to find)! Would definitely recommend! 😇
This place is the best honestly guys give it a try, super friendly, clean environment, service is amazing I recommend guys.
Everything great… outstanding personality and professionalism. Will continue to come here from 60 miles away.
Very bad nail service nails turned out, black white spots all over tai tried to fix it on second visit nails are a mess have to go to another Solon to get them removed what turned out to be $60 will definitely be more then one hundred for another set of nails waste of time definitely will not return TERRIBLE JOB
Will not be returning. I literally asked the man for the nail polish to paint my own toes because he kept messing up. Had polish all over my toes and didnt even try to clean up. The workers dont have any real customer service skills. Do not waste money here. I greeted then only lady in there and she ignored me and…
This was me and daughter’s ever first time having our nails done together and it was nothing but a good experience for both of us. everything was clean and nice, and the people Working there we’re very welcoming and knew what they were doing. I’ll definitely recommend this to my friends! Thank you for your service🥰
| Job | Reviews | Category typical |
|---|---|---|
| Pedicure | 72 | $43–$68 |
| Acrylic nails | 56 | $53–$79 |
| Nail art | 36 | $50–$84 |
| Manicure | 26 | $45–$71 |
| Gel manicures | 17 | — |
| Foot massages | 9 | $43–$56 |
| Nail painting | 8 | — |
| Nail extensions | 6 | — |
4.7 ★★★★★ 198 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Always come here when in Antioch! Great prices and great work! Customer service is good too, they always offer refreshments & most importantly they have the perfect color pink acrylic I like (which is hard to find)! Would definitely recommend! 😇
Customer service is a 10/10. Love my nails as well!’☺️
The best of the best hands down....10 star
DENIED ME SERVICE A HOUR BEFORE CLOSING TIME AT 73 WHILE STARTING ANOTHER CUSTOMER NOBODY ANSWERED THE PHONE I CALLED AND CALLED , IM ASKING QUESTIONS AND THEY ARE IGNORING ME, ABSOLUTELY TERRIBLE CUSTOMER SERVICE AND IM DEF NEVER COMING BACK SAVE YOUR TIME AND GO TO THE PROFESSIONALS ACROSS THE STREET IN THE PLAZA ...
Hi Liyah, apologies for not being able to accommodate you. We are currently short staffed and provide service on a first come first serve basis.
This place is the best honestly guys give it a try, super friendly, clean environment, service is amazing I recommend guys.
Everything great… outstanding personality and professionalism. Will continue to come here from 60 miles away.
Hi Carmen, so glad to hear you enjoy the service! Hope to see you again!
Very bad nail service nails turned out, black white spots all over tai tried to fix it on second visit nails are a mess have to go to another Solon to get them removed what turned out to be $60 will definitely be more then one hundred for another set of nails waste of time definitely will not return TERRIBLE JOB
Hi Frances, we would’ve removed everything and redo the nails if we had know that you didn’t like the work the second time around. Tai mentioned that he asked if you were happy with the fix and you were okay with it. Sorry to hear you weren’t happy with the result. If considered stopping by again, we’re happy to offer a discount for your next visit to compensate for the inconvenience.
Walked-in and was attended to immediately. Gel-X nails, done so beautifully. And great price.
Son amables pero las uñas de mi hija no duraron nada apenas tienen 5 días y una ya se despinto x completo ...otra cosa es que dejan parte de las uñas de los lados sin pintar. Deberían poner atención a esos detalles . La atención al cliente es muy buena..
Hi Liz, sorry to hear that you had a bad experience with the quality. If you would like to come back in the shop, we will fix everything free of charge.
Will not be returning. I literally asked the man for the nail polish to paint my own toes because he kept messing up. Had polish all over my toes and didnt even try to clean up. The workers dont have any real customer service skills. Do not waste money here. I greeted then only lady in there and she ignored me and mugged me during my whole time being there.
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
