Daniel NiemeyerLocal Guide · 68 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place.for a work lunch.
Monrovia Pet Boarding & Grooming
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%66+16Value 14%87+12.3Replies to reviews 7%26+1.8Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#55 of 96 pet servicesPosition by Experts Score among all companies we track in this category. · better than 43%
4.8 ★★★★★ 51 Google reviews · 24 photos
92%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Monrovia Pet Boarding & Grooming at a glance
- Google rating: 4.8 out of 5 from 51 reviews (92% five-star).
- Reviews on this page: 51 Google reviews (36 with written comments, 4 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 24, 2026.
- Service: Pet Service serving Madison, Alabama.
Data from Google, last updated October 26, 2026.
Score profile vs other pet services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Monrovia Pet Boarding & Grooming: 81/100 on this factor. Category median: 79.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Monrovia Pet Boarding & Grooming: 66/100 on this factor. Category median: 71.B
66
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Monrovia Pet Boarding & Grooming: 87/100 on this factor. Category median: 94.A
87
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Monrovia Pet Boarding & Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Monrovia Pet Boarding & Grooming: 26/100 on this factor. Category median: 47.D
26
Bar = this company · dark tick = category median.
Star ratings
51 Google reviews we collected
- 5 stars4792%
- 4 stars12%
- 3 stars00%
- 2 stars12%
- 1 star24%
Praise vs complaints
Phrases our text analysis found in 36 written reviews
- Praise2690%
- Complaints310%
Topic share
How often each topic comes up in the written reviews
- Quality & results1034%
- Staff & attitude828%
- Price & value621%
- Would recommend27%
- Speed & response13%
- Communication13%
- Honesty & trust13%
What customers talk about
We read 36 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“it's a great experience for great prices, I can't imagine why anyone goes anywhere else.”
“How many kennels can you say you trust to have that kind of care and attention?”
“Prices are extremely reasonable and the kennel sizes are very spacious, with inside and outside for each run.”
“Of course though we were charged the full grooming fee .”
“I would HIGHLY recommend Monrovia Boarding and Grooming for boarding your pets.”
“Dogs treated amazing, plenty of room, fed and given water on time every time.”
People customers mention
- Belinda 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AliciaLocal Guide · 68 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
So much loving care always given to my family's dogs. It is obvious that she LOVES her four legged clients.
Reasonable price
Angie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My family has 2 small dogs that have a beauty there once every 7 weeks. They come out beautiful and happy.
donnaLocal Guide · 218 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Belinda is great with her fur babies. She takes really good care of them she loves them all just like they were hers
DonnaLocal Guide · 106 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Belinda is always wonderful she does an excellent job on her animals and they all love her Ruby especially she does a beautiful job on Ruby
CedricLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
We are simply overjoyed with the service our girls received from Belinda and the team at Monrovia Pet Boarding and Grooming. Our babies can call this place home away from home, from here on in.
JodyLocal Guide · 156 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Beautiful well kept kennel, easy access and beautiful pond to walk around! If your not ready to adopt please donate! Nothing is to small!
Photos
Customer reviews
4.8 ★★★★★ 51 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Alicia HallLocal Guide · 68 reviewsTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo much loving care always given to my family's dogs. It is obvious that she LOVES her four legged clients.
- Price assessment: Reasonable price
Angie Meininger6 reviewsTotal number of Google reviews Angie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy family has 2 small dogs that have a beauty there once every 7 weeks. They come out beautiful and happy.
Cheryl PierceLocal Guide · 30 reviewsTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google*UPDATED: I've taken my babies here for about 15 urs now for boarding and grooming and I will say, Belinda is amazing! Prices are extremely reasonable and the kennel sizes are very spacious, with inside and outside for each run.. and a sad but true fact, our area has bad weather. I was told many years ago that the kennel was built with tornado safety in the front of her mind and there are plans in place to deal with it.. Belinda cares so much for my critters like they were her own and I can't ask for better.. it's a great experience for great prices, I can't imagine why anyone goes anywhere else... --------------------- I toured many kennels in the area, before finding Regine at Monrovia. She takes such awesome care of my 15 year old beagle, I don't have to worry about going on vacation. I had one instance last year, where my dog was previously on a certain combination of medicines with his food. I brought him this time, and there was one deletion from the regimen, and a change. I had forgotten about the med we deleted and so only described current meds. About 10 minutes after I left, Regine actually called me on my cell to check about the med we deleted! She remembered what he got before and was concerned I had just forgotten to bring it and wanted to catch me before I left town. How many kennels can you say you trust to have that kind of care and attention??!! The facility is very clean, and she is making improvements all the time. She is VERY caring and obviously loves animals so much. My dogs are happy to go there, time after time, and I think that says it all! The grooming: I've taken my cat and dogs and they do an amazing job! For boarding, I won't go anywhere else. Belinda has my undying loyalty and she deserves it.
donna collierLocal Guide · 218 reviewsTotal number of Google reviews donna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBelinda is great with her fur babies. She takes really good care of them she loves them all just like they were hers
Donna CollierLocal Guide · 106 reviewsTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBelinda is always wonderful she does an excellent job on her animals and they all love her Ruby especially she does a beautiful job on Ruby
Debra. Scott4 reviewsTotal number of Google reviews Debra. has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are so kind to your dog and they look great when done.
Cedric JacksonLocal Guide · 65 reviewsTotal number of Google reviews Cedric has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe are simply overjoyed with the service our girls received from Belinda and the team at Monrovia Pet Boarding and Grooming. Our babies can call this place home away from home, from here on in.
Jody PopeLocal Guide · 156 reviewsTotal number of Google reviews Jody has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeautiful well kept kennel, easy access and beautiful pond to walk around! If your not ready to adopt please donate! Nothing is to small!
Jason Olmo7 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNever answer the phone
Business details
- Address: 4780 AL-53, Harvest, AL 35749
- Phone: (256) 852-4500
- Facebook: @Monroviapetboardingandgrooming
- Service area: Madison, AL