Analyzing 5,468,0865.5M ReviewsFor 14,73714.7K Experts
Google reviewers rate Montgomery Sanitation 4.5 out of 5 based on 59 reviews, with the owner responding to 95% of comments. Customers frequently praise the company for punctuality, professional communication, and reasonable pricing during septic tank pumping, line clearing, and inspections. However, low-star reviews highlight recurring issues with scheduling delays, unreturned calls, and perceived high costs or inadequate billing transparency.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 50 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We appreciate the courtesy and professionalism of everyone in your company!”
“Rude, horrible customer service, call wife’s work less than 24 hours of service to ask her to leave work to bring them a check.”
“Did great work ,did several things for us pricing was very reasonable.”
“Your "worst case" estimate lost you some business so maybe you should rethink that strategy?”
“The team that came out were professional efficient and where there on time.”
“He was a no show and I didn't receive a call that he wasn't coming and when I called the office and asked why he didn't show up,the woman gave me an a…”
“I would recommend MONTGOMERY SANITATION for any of your sewer tank repair or clearing.”
“Got to my house when they said they would quick friendly and reasonably priced.”
“Called multiple times asking for quote on septic service.”
“I called Tuesday evening and spoke with Sandra, who graciously answered all my questions and broke down the cost of everything for me.”
“reliable but not always available when the ___t hits the fan.”
praise complaint · found by our text analysis, Google review wording unchanged.
Did great work ,did several things for us pricing was very reasonable.
Susan thank you for the review. I'm glad we were able to help you out. Please let us know if there is anything else you need. Have a wonderful day!
Thanks for the great service and recommendations for keeping our septic system in excellent working condition. We appreciate the courtesy and professionalism of everyone in your company!
Thank you for your kind words. Please let us know if you need anything else. Have a wonderful day! Michelle
I had to have my septic system pumped, and the lines Cleared out The two young men that were here today was Cody and Deonte they were Polite professional they had to take extra time to find the septic tank cause I didn’t know where it was. I would recommend MONTGOMERY SANITATION for any of your sewer tank repair or clearing. Please call them. They are the best.!
Thank you so much for your kind words and for sharing your experience. It’s wonderful to hear that Cody and Deonte were able to assist you efficiently and with professionalism, even when faced with a challenge. Your recommendation truly means a lot.
Timely. Professional. Highly recommend them!
Thank you for your kind words. Please let us know the next time we can assist you. Have a wonderful day!
Michelle's communication is fantastic. She called set up a time. Explained the process so there we no surprises. The team that came out were professional efficient and where there on time. Great experience.
Thank you for sharing your positive experience and recognizing Michelle's communication and the team's professionalism. It's wonderful to hear that everything went smoothly and met your expectations. Your feedback is greatly appreciated.
Wow! These people are so thorough and have great rates too! Cody and another gentleman went far above and beyond. Thank you so much for running a top-notch company. THE BEST. Highly recommend. Will definitely have them out again.
Thank you so much for taking the time to leave such a positive review, Beth! We are thrilled to hear that Cody and our team went above and beyond for you. We truly appreciate your recommendation and look forward to working with you again in the future.
I had a scheduling conflict with a paving contractor, so they rescheduled me 2 days early by adding me on to the end of the workday. Very professional service and inspection with great explanation of condition of tank, lid, and filter, without any upselling! Good pricing for great service. I will have them back out in 5 years.
Thank you for taking the time to share your experience with us, toocool dude. We are glad to hear that you found our service professional and our pricing fair. We appreciate your feedback and look forward to serving you again in the future.
Get communication all around. Weather can be a real factor when scheduling a septic tank pump and inspection. Brittany was very communicative during any delays. The two guys that came to pump out my 1000 gallon tank and inspection were great. Both very knowledgeable about the systems and did a very thorough job. No cutting corners in such a "not so pleasant" environment. I need a repair as well. They did not come across as sales people and just gave the facts associated with risk. The industry that I am in is related to home buying and selling. This is the first time that I have used this company. I will certainly recommend Montgomery Sanitation to folks buying and selling homes and for there routine pumping and inspections.
Thank you for taking the time to share your feedback, Shawn. We understand that scheduling septic tank services can be affected by various factors, including weather conditions. We're glad to hear that Brittany was communicative during any delays. Our team takes pride in their knowledge and expertise, and we're pleased that they provided a thorough job without cutting corners. We appreciate your recommendation and look forward to serving you and others in the future.
Very professional and hard working! We hired Montgomery Sanitation to do a thorough inspection of the septic system on our current home before we purchased & two pump outs since. We’ll worth every dollar.
Thank you, Ellen, for taking the time to share your positive experience with Montgomery Sanitation. We are thrilled to hear that you found our team to be professional and hardworking during the inspection of your septic system. It is our goal to provide thorough and efficient services to ensure the satisfaction of our customers. We appreciate your kind words and are glad that you feel our services were worth every dollar. If you have any other feedback or questions, please feel free to reach out.
I can't thank the guys enough, I'm very happy with the service and the professionalism of the company. Thank you again
Thank you, Timothy, for your kind words and for taking the time to share your positive experience with Montgomery Sanitation. We are thrilled to hear that you were happy with our service and the professionalism of our team. Your satisfaction is our top priority, and we appreciate your trust in us. If you have any further feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Analyzing 5,468,0865.5M ReviewsFor 14,73714.7K Experts