Analyzing 10,161,41810.2M ReviewsFor 28,81228.8K Experts

Experts Reviews · Company report
Motor City Car Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Motor City Car Care

Detroit, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 5.0★ from 112 Google reviews

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Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Motor City Car Care is better than 99% of auto repair shops.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Motor City Car Care is better than 97% of auto repair shops.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Motor City Car Care is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Motor City Car Care is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Motor City Car Care is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Motor City Car Care is better than —% of auto repair shops.–
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Reviews for your job

Customers hired Motor City Car Care for 8 kinds of job.

Motor City Car Care for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#372 / 578
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “General repairs & maintenance”

Devijon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great experience, Mitch replaced my thermostat

Great priceGeneral repairs & maintenance
NikkiLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mitch is awesome! I have been going to him for work on different cars for 20 yrs. He's always fair and honest. If the car is in bad shape, he will tell you not to put more money into it and he doesn't rig things. He cares about his reputation, his business, and his customers.

Great priceGeneral repairs & maintenanceBrakes
Brandon11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been coming to Mircea’s shop for years. He’s a great mechanic. Gets the job done well and timely at a fair price. He also takes the time to explain problems and my options. My go-to guy!

Great priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
Shalah13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

ABSOLUTELY RECOMMEND. Don’t go anywhere else. Super pleasant service. Mitch goes well above and beyond the job he has to do. He is also so much more affordable than anywhere else in the city AND he does it right. I had several jobs done previously and those people did them wrong. Mitch was super helpful at…

BrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Alicia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Mitch at Motor City Car Care is the best! I've been going to him for the past 2 years for any problems I have with my car and he has never steered me wrong. If for some reason on the rare occasion he can't do what needs to be done, he refers me to someone who will. Great genuine guy that doesn't screw you over and…

BrakesGeneral repairs & maintenanceSteering & suspension repair+ Quality+ Professionalism+ Value
Rasheeda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Mitch is amazing, he is always fair with the price, top notch service and very professional. He is always honest about the condition of your car and what it will take to fix it. Motor City Car Care is the only place I service my car.

BrakesElectricalAuto engine diagnostic+ Quality+ Professionalism
Muddy3 years ago★★★★★

Rating only, no written review.

Auto battery maintenanceAuto body & trim replacementAuto glass repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 86%Reasonable 14%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Brakes12—
Auto engine diagnostic11—
Engine repair8—
General repairs & maintenance7—
Steering & suspension repair6—
Electrical2—
Electrical repair2—
Auto engine tuning2—

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