Customers frequently praise the company's punctuality, professional communication, and thorough work on services like drain clearing, faucet replacement, and water heater installation. Reviews often highlight fair pricing and clean job sites, though the owner actively engages with the majority of feedback. A recurring criticism in lower-rated comments involves high service costs, including estimates for minor repairs and additional fees for simple inspections.
Google rating: 4.9 out of 5 from 3,355 reviews (97% five-star).
Reviews on this page: 3,355 Google reviews (3,200 with written comments, 86 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: November 10, 2026.
Service: Plumber serving Detroit, Michigan.
Data from Google, last updated November 11, 2026.
Star ratings
3,355 Google reviews we collected
4.9of 5
5 stars3,25797%
4 stars331%
3 stars90%
2 stars60%
1 star501%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
98%praise
Praise5,06598%
Complaints782%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,45228%
Quality & results1,03720%
Speed & response1,02920%
Would recommend62212%
Communication52510%
Price & value3196%
Honesty & trust1593%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We are very pleased with his professionalism and job well done.”
“The guy who answers the phone is rude.”
“The technician from Motor City Plumbing was very professional and detailed in his work and completed an excellent job.”
“The drains backed up immediately and you all did not fix them.”
“Paul T was very knowledgeable, clean, polite, and fast.”
“To fix a slow leak in the shower and for a toilet that tops slower than it should.”
“Highly recommend him to anyone needing a PROFESSIONAL.”
“I strongly recommend getting everything in writing, confirming exactly what will be done before paying, and considering other providers.”
“He was thorough, patient, and took the time to explain everything to me.”
“The 1st was not equipped to handle the job, the 2nd one ghosted me when he saw it was a expensive job.”
“The pricing was very reasonable, and he was helpful and accommodating throughout the entire process.”
“This place is an absolute rip off, I was so disappointed that I had to pay the service fee for them to come out.”
“If you seek knowledgeable, professional, and reliable service, contact them for any plumbing concerns!”
“Sorry Motor City, you ARE NOT HONEST and cheat your clients.”
People customers mention
George150 reviews
Mark103 reviews
Craig101 reviews
Kyle88 reviews
Tim77 reviews
Noah67 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Paul T did a great job! Friendly and knowledgeable. Will be asking for him again. Great service!
Response from the owner · Edited 10 hours ago
Wow, G! Thank you for taking the time to write us a spectacular review! Putting customers first is what we do here at Motor City Plumbing and Drain and we love hearing such positive feedback! We look forward to working with you for your home needs!
Pat LaFave4 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
George was very polite and knew just what to do. Fixed our clogged sink. I would highly recommend him.
Services: Service not listed
Response from the owner · 15 hours ago
Hi, Pat! Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us! Thank you for choosing Motor City Plumbing and Drain! We look forward to serving you for many years to come!
George, he do a good job and he clean Make everything clear thank you again, George
Response from the owner · 18 hours ago
Hello Emil! Wow! We are so blown away by your review! It made our day here at Motor City Plumbing and Drain. Whenever you need us, we are just a call away!
Jason M6 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
We are thrilled your service with Motor City Plumbing and Drain was so amazing! We endeavor to go above and beyond to ensure our customers have a memorable experience. We look forward to serving you in the future, Jason.
Severine Jeanpiere1 reviewiTotal number of Google reviews Severine has written across all businesses on Google Maps, not just this one.
George came out and did a fantastic job. We are very pleased with his professionalism and job well done.
Price: $1,800–2,000
Response from the owner · a day ago
What a great review, Severine! Our goal is to set a new standard of expectations in the home service industry. We all here at Motor City Plumbing and Drain share the same vision and passion for delivering 5-star service to our customers. We are thrilled you had a wonderful experience with us - thank you for taking time to do so!
Alfred CampbellLocal Guide · 14 reviewsiTotal number of Google reviews Alfred has written across all businesses on Google Maps, not just this one.
Paul T was very knowledgeable, clean, polite, and fast. Highly recommend him to anyone needing a PROFESSIONAL.
Price assessment: Not sure
Price: $600–800
Services: Plumbing services
Response from the owner · a day ago
Alfred, thank you so much for the high praises here! WOW! We are so glad that the Motor City Plumbing and Drain team took such good care of you! When we can help more in the future, do not hesitate to give us a call!
Jim Renzi2 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
We had a few plumbing updates done and the repairs were done in a very timely manner by Steve L ,real nice guy. We would definitely use Motor City Plumbing again.
Price assessment: Reasonable price
Price: $2,000+
Services: Repair water fixtures, Outdoor plumbing system repair, Plumbing services
Response from the owner · a day ago
Wow - thanks for your kind remarks, Jim! We are so happy that our service impressed you and that you plan to keep doing business with us! We thrive on this type of feedback, so we will be sure to pass this review off to the Motor City Plumbing and Drain team. Our goal is to provide excellent customer service and we are ecstatic that we were able to make it happen for you here! Thanks again!
Carl Swilley2 reviewsiTotal number of Google reviews Carl has written across all businesses on Google Maps, not just this one.
Steve L was absolutely the best! Excellant customer service very kind knowledgeable helpful patient. Thank you so very much Steve L if I could leave 10 stars i would.
Price assessment: Reasonable price
Services: Toilet repair
Response from the owner · a year ago
We LOVE seeing feedback like yours. Thanks, Carl!
Michael Hatten9 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
