Customers frequently praise the company for punctual, professional, and courteous service, noting that technicians are knowledgeable, respectful of homes, and transparent about pricing. Recurring themes include thorough cleaning, efficient repairs, and helpful communication regarding fireplace maintenance. However, some low-star reviews criticize poor phone communication, with customers reporting unreturned calls, and one instance of a technician diagnosing an issue without providing a callback or effective fix.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
The technicians were great and on time
Thank you for the great feedback! We’re glad to hear our technicians were on time and provided great service. We truly appreciate you choosing us!
This will be my 5th fireplace with Mountain Man! [3 different houses] Every one of the installations has been amazing! The service is<br>'spot on' and you couldn't ask for friendlier people to 'make the magic happen'!
Thank you so much for continuing to trust Mountain Hearth & Patio with your fireplaces over the years, Christine - it truly means a lot to us. We’re so grateful for your loyalty and kind words. It’s always a pleasure working with you, and we really appreciate you choosing us again and again!
Amazing work. So kind. Trustworthy.
Dana, thank you so much for the review! Our technicians are not only nationally certified and incredibly skilled, but they are genuine nice guys who always put the customer first. Thank you for putting your trust in us and we look forward to serving you in the future!
We are repeat customers, always satisfied. Outstanding technicians that take great care of your house while working - excellent customer focus, great communication, highly recommended.
Chris, thank you very much for your continued business and 5-Star Google Review! We're glad you trust your home to our fantastic technicians. We're grateful to have you as a customer. Stay warm this winter, -MMFCI
Mountain Man Fireplace and Chimney Inc. are punctual professional and knowledgeable. Thanks David and Liam for a job well done.
Maureen, thank you so much for the 5-Star Google Review! We appreciate your recognition of our Certified Technicians and for your continued business. Stay warm this fall! -MMFCI
Matt and David were awesome! They showed up on time, conducted a thorough cleaning of our wood burner, and were very friendly and professional. Not only did they do an incredible job but were respectful of our home in the process. They even were sweet with our dogs, even when they were in their faces looking for attention when the they were busy working. We have used Mountain Man ever since we purchased our wood stove from them and will utilize their services as long as we live here. Thanks guys, you’re the best!!
Jacqueline, we are so grateful for your continued business! We're thrilled to hear that this year's annual service lives up to your expectations. We're always happy to meet the dogs too! Enjoy your freshened up woodstove and we'll see you next year! -MMFCI
I have lived in Evergreen now for almost 3 years. I have used Mountain Man for annual cleaning and repairs for both my gas fireplaces. They are priced fairly and competitively. Their technicians are always super clean and courteous. I will not use anyone else. They have definitely earned my business!
Thank you, Amy! We truly appreciate your continued trust over the past 3 years. We're thrilled to hear our team has consistently delivered clean, courteous service at a fair price. It means a lot that you won’t use anyone else—we’re grateful to have earned your business! Stay warm, -MMFCI
We are so pleased with the service we received from Mountain Man Fireplace & Chimney. David and Sarah tag-teamed to perform a full service cleaning and operational assessment. After their attention and service, our gas fireplace worked better than it ever has. Highly recommend!
Thank you so much for the stellar Google review! We are happy to hear that your fireplace is working better than it ever has. Hopefully its getting some good use with this cold snap! Stay warm, -MMFCI
The tech, David, was on time, polite, and effient. He fixed my unit quickly and explained my contril panel to me. Highly recommend.
Thank you for the 5-Star Google Review Denise! We're pleased we could fix your fireplace quickly and professionally. Thank you for the recommendation! Stay warm, -MMFCI
Dylan is very knowledgeable and professional. His work is top notch and he is very courteous and nice. I highly recommend Mountain Man Fireplace and Chimney!!
Deborah, thank you for the thorough 5-Star Google Review! We're so proud of our technician's expertise and professionalism and that you would put that into a Google review! Stay warm this winter! -MMFCI