Customers frequently praise the company for punctual, thorough, and professional service, noting that technicians communicate effectively and provide detailed explanations of treatments. Positive feedback highlights the ease of scheduling, helpful pre-arrival notifications, and transparent post-service reports. However, several low-star reviews criticize the company for high cancellation fees, unexpected charges for missed appointments, and a lack of flexibility regarding service timing or contract terms.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Excellent service. Brandon was knowledgeable and helpful.
Thank you for your kind words, Connie! We're glad to hear that Brandon provided you with knowledgeable and helpful service.
Consistent, courteous, and thorough service. Daniel is fantastic!
Thank you for your kind words! We're glad to hear you had a great experience with Daniel and appreciate your recognition of our team's service.
Quick and efficient
Thank you for your feedback, Diana! We're pleased to hear you found our service quick and efficient.
Christopher was actually early. He texted me before arriving which is extremely helpful. He was very friendly and efficient. Always welcome to come back
Thank you for your kind words, Barbara! We're glad to hear that Porter consistently provides awesome service.
Christopher came to spray inside our home for spiders and to perform our regular quarterly service as well. He was friendly, quick, and thorough!
Thank you for sharing your experience, Mandy! We're delighted to hear that Porter provided friendly and thorough service during your visit. It's great to know that you found the process quick and effective for your pest control needs. Your feedback is appreciated!
Daniel from Mountain West came to door & explained what he was planning on doing. Came back when done and reviewed his work and made a few suggestions. Very knowledgeable and helpful
Steve always does a great job in taking care of our pest control issues!!
We're so glad to hear that Steve has been taking great care of your pest control needs! Thank you for your kind words and for choosing us.
This company has been good to me including all the staff I've engaged with. It was no different for this service.
Thank you for your kind words, Norm! We're delighted to hear that you've had a positive experience with our team. It’s great to know our staff has consistently met your expectations. Your support means a lot to us!
Chad was great. He was respectful and thorough.
Thank you for your kind words, Troy! We're glad to hear that Chad provided you with respectful and thorough service.
Ben recently came and did my exterior. He knock on the door when he arrived, i told him about the ants weve seen and he told me what we would be spraying for. I honestly forgot so its a good thing Mountain West sends a message when services are completed and i can look and see what was done. He said he sprayed higher then usual for the rain we've had recently. He also got around my garage that is separate from my house and along the back fence to help keep out unwanted pests as the weather get colder. Thanks Ben for keeping my house best free!
Thank you for your wonderful feedback, Ellie! We're glad to hear that Ben provided thorough service and addressed your pest concerns effectively.