Google reviewers rate this Phoenix air conditioning repair service 5.0 out of 5 based on 646 reviews, with the owner responding to 99% of feedback. Customers frequently cite punctuality, clear communication, and reasonable pricing for tune-ups, repairs, and installations. Recurring themes include thorough diagnostics and honest explanations without aggressive upselling. However, low-star excerpts highlight specific complaints regarding high part markups, vague billing details, and high-pressure sales tactics during service visits.
Google rating: 5.0 out of 5 from 646 reviews (98% five-star).
Reviews on this page: 646 Google reviews (523 with written comments, 28 with photos).
Owner responses: the business replied to 99% of reviews.
Reviews from Google, shown as published (original wording, unedited).
JL
Joe Lang10 reviews
★★★★★
Great experience with a AC tune up. Fast friendly and reasonable service
Price assessment: Great price
Price: $100–200
Services: HVAC system maintenance, A/C preventive maintenance
Response from the owner · 7 months ago
Thanks for the review, Joe! We’re glad you had a great experience with your A/C tune-up. Fast, friendly, and fair service is exactly what we aim for. We appreciate you choosing Mountainside Air.
Had a wonderful experience with George! He was very professional, patient, and took the time to thoroughly check and properly diagnose the issue!
Price assessment: Reasonable price
Services: A/C system maintenance, A/C system repair
Response from the owner · a day ago
Thank you, Tina! We are so glad you had a five star experience with George. The entire team here at Mountainside Air truly appreciates your kind feedback.
Victor was friendly, took his time, and showed care. Appreciated it!
Response from the owner · 2 days ago
Thank you, Tiffany! We are so glad you had a five-star experience and appreciated Victor's friendly care. Everyone at Mountainside Air strives to take great care of our customers, and we look forward to serving you again.
Great service! On time, good communication and reasonable rates. Would highly recommend
Price assessment: Reasonable price
Price: $1–200
Services: HVAC system repair
Response from the owner · a year ago
Thank you, Barbara! We appreciate your kind words and are glad to hear you had a positive experience with our service. Your recommendation means a lot to us!
Thank you, Brad! We are so glad you had a five-star experience with our team at Mountainside Air. Providing great service for our customers is always our top priority.
Down to earth people and they tell you the truth and prices are always great !
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: HVAC system maintenance
Response from the owner · 3 years ago
We appreciate your kind words Frank! We take pride in being honest and straightforward with our customers, and it's great to hear that you find our prices competitive.
We're here to provide you with excellent service, and we look forward to serving you in the future.
Mountainside Air installed our 2 new units a year ago and they came out for the first spring maintenance. They cleaned the units, checked out our thermostats and changed the filters in the house all for a very reasonable price. We highly recommend them for your HVAC needs. They are veteran-owned.
Just had Cristian and Raul come out to replace our air filters. They were on time and quickly got the job done.
Price paid was for a one year service contract.
Price assessment: Great price
Price: $200–400
Response from the owner · 2 years ago
Thank you for sharing your experience with us Debbie! We're glad to hear that they provided thorough maintenance for your HVAC units at a reasonable price.
If you have any further feedback or need assistance in the future, please don't hesitate to contact us!
I have used Mountainside for going on the second year now, and they're always great. Responsive, helpful, and explain everything without trying to upcharge or extort me like the bigger chains in the valley do repeatedly.
Price assessment: Great price
Price: $1–200
Services: HVAC system maintenance, A/C system maintenance, Installation
Response from the owner · a week ago
Thank you, David! We are so glad you had a five-star experience with Mountainside Air over the past two years. We truly appreciate your support and look forward to helping you again in the future.
Thank you, Vicky! We are so glad you had a five-star experience with our knowledgeable team at Mountainside Air. We always strive to provide great service for our customers.
Thank you, Mendy! We are so glad to hear you had a five-star experience with our team at Mountainside Air. We always strive to provide excellent service to our customers, and we look forward to helping you again in the future.