Analyzing 10,335,55710.3M ReviewsFor 29,24529.2K Experts
Most reviewers highlight prompt scheduling, professional conduct, and reasonable pricing for refrigerator and washer repairs. Positive feedback frequently mentions quick response times and helpful communication from staff. However, low-star reviews criticize high repair costs that exceed the value of older appliances and describe unhelpful interactions with management regarding unresolved issues.
Data from Google, last updated November 12, 2026.
54 Google reviews we collected
Phrases our text analysis found in 38 written reviews
How often each topic comes up in the written reviews
We read 38 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Service Team is very knowledgeable, professional and reliable.”
“I really appreciate how quick they were able to come out and get me taken care of.”
“I was pleasantly surprised how reasonable the cost was to repair my refrigerator.”
“I will never use this company again as it is extremely overpriced.”
“Definitely recommend them and will be using them again if I ever need appliance help.”
“I requested an appointment on Sunday, August 2 for Monday, August 3 and they were able to come out and did a great job fixing our washing machine.”
“There is no one I would trust or let touch our Subzero Refrigerator.”
“Appliance of Lake Charles for amazing communication throughout this process.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 54 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very professional
Thank you for your five-star review, Krissy. Our team at Mr. Appliance of Lake Charles always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.
Technician came out, gave a repair cost of more than what the machine was worth never fixed. The problem but did give a quote that was ridiculous. When I did speak to the service manager who impressed upon me. His very cavalier way that they're only interested in money because they don't work for free. I'm still left with a washing machine that needs a pump but I will never call this place again and will encourage all of my friends never to call this Vendor
Chris, sorry to hear that your experience with our team did not meet your expectations. We strive to provide honest diagnosis and transparent pricing upfront. We provided you with the cost to repair your washer and you chose not to proceed with the repairs due to the price. The amount you paid was the trip fee to diagnose your appliance which was explained and agreed upon when you initially booked the appointment. If you would like to proceed with fixing your washer, please give us a call and we can order the part and have it repaired.
Professional, Friendly and Fast Service
Thank you, Angela, for sharing your kind words. It’s wonderful to know that the professionalism, friendliness, and efficiency of the service made a positive impression. We look forward to working with you for all your appliance repair needs 🧑🏼🔧
Very professional, in and out quick.
Thanks a bunch for your kind words, Jason. It's reviews like this that make us at Mr. Appliance of Lake Charles excited to come into work every day! 🧡
I use Mr Appliance for all of my appliance maintenance and repair needs. The Service Team is very knowledgeable, professional and reliable. Highly recommend!!!
That is so amazing to hear, Amanda! Thank you so much for taking the time to share your feedback with our team at Mr. Appliance of Lake Charles. It's great to know that we continue to provide our customers with everything they need. Have a great day!
Excellent service and work.
Thank you for your five-star review, Caballero. Our team at Mr. Appliance of Lake Charles always strives for the highest standards. We are delighted we made your experience a positive one.
I was pleasantly surprised how reasonable the cost was to repair my refrigerator. I booked online and had someone out the next day. The guy that serviced the fridge didn't seem to be outgoing or have a pleasant demeanor, but he was in no way rude either and got the job accessed and the part ordered. No complaints from me.
Thank you for sharing your experience, Liz. It's wonderful to hear that you found the repair process convenient and reasonably priced. We appreciate your honest comments about our technician’s demeanor and are glad to know the service met your expectations. Your insights are valued and help us continue providing reliable service to our amazing customers 💙
Justin was amazing!! He came to diagnose my washer and it didn’t take long at all. Within a week he was back to resolve the issue. I really appreciate how quick they were able to come out and get me taken care of. If you have any appliance issues and need assistance Justin is your guy! If I could give 10 stars I definitely would. Big thanks to the team at Mr. Appliance of Lake Charles for amazing communication throughout this process.
Thank you so much for sharing your experience and for recognizing Justin’s efforts. It’s great to hear that the service was prompt and that you felt supported throughout your GE washer repair. Your kind words about the team and communication mean a lot. Thank you for choosing Mr. Appliance of Lake Charles 🧑🏼🔧
Very professional and knowledgeable. Will use them every single time.
Thank you, Darla, for sharing such kind words. It's wonderful to hear that you found the service professional and knowledgeable. Your trust and loyalty mean a lot to the team at Mr. Appliance of Lake Charles. We will always be here for all your appliance repair needs! 🧡💙🧑🏼🔧
Tammy and Justin both went above and beyond! Tammy even called me after hours to reschedule and answer all my questions. Thanks! Aaron and Brittney Beale
Thank you so much, Aaron and Brittney. It's wonderful to hear that Tammy and Justin provided such attentive and helpful service. We truly appreciate your kind words and are grateful for the opportunity to assist y’all. Thanks for trusting us with your dishwasher, refrigerator and cook top repair 🧑🏼🔧 🧡💙
Analyzing 10,335,55710.3M ReviewsFor 29,24529.2K Experts