Google reviewers rate Mr. Appliance of Memphis 4.7 out of 5 based on 1993 reviews, with the owner responding to 69% of them. Customers frequently praise the service for punctuality, clear communication, and transparent pricing, noting that technicians often arrive within quoted windows and explain repairs thoroughly. However, some low-star reviews criticize appointment cancellations, misdiagnoses that lead to unnecessary part purchases, and a lack of effective troubleshooting for complex issues.
Google rating: 4.7 out of 5 from 1,993 reviews (86% five-star).
Reviews on this page: 1,992 Google reviews (1,214 with written comments, 13 with photos).
Owner responses: the business replied to 69% of reviews.
Reviews from Google, shown as published (original wording, unedited).
MS
Matthew Skeeter HarrisLocal Guide · 13 reviews
★★★★★
This was the second time Mr. Appliance has come to my family. Great people, great service. Thank you.
Price assessment: Not sure
Price: $200–250
Services: Refrigerator repair
Repair wait time: 0–1 hr
Response from the owner · a week ago
We really appreciate you coming back to us and sharing these kind words. It means a lot to know your family has trusted Mr. Appliance of Memphis more than once and that both our service and team made a positive impression. Thank you for your continued support!
We've been having problems with our washer sometimes leaving our clothes soaking wet so we scheduled an appointment. He came within the quoted appointment window. He said the washer had multiple codes and cleared them and said if it happens again take a picture of the cycle etc and they can come out again.
I ran a load as soon as he left and it happened again. I called within 2 hours of our appointment and got the call center 🙄 who stated the local office would call me back. I got no call. Called the next and was told the same thing. Its been 2 days, no call. I paid 143$ for absolutely nothing. Nothing was fixed and no one is responding. Originally I just wanted them to apply that fee to an actual repair like it says but at this point I don't even want to deal with the company anymore.
Save yourself time and money and use a different company.
Price assessment: Overpriced
Price: $100–150
Services: Washing machine repair
Repair wait time: 0–1 hr
Response from the owner · a week ago
Thank you for your feedback. We take customer concerns seriously and would love the opportunity to discuss this with you directly and learn more. Please reach out to us at 901-466-2026 so we can address the issues you’ve raised and work to find a resolution. We strive to provide quality service and want to ensure your satisfaction with our work. Thank you for bringing this to our attention.
Mr. Appliance of Memphis
I highly recommend Mr Appliance! Knowledgeable and capable staff. The communication is excellent! They do what they say they are going to do and when they say they are going to do it. That’s rare these days!
Response from the owner · 2 weeks ago
It is wonderful to know you had such a positive experience with Mr. Appliance of Memphis. We are grateful for your high recommendation and appreciate you highlighting our team's expertise, clear communication, and reliability. Thank you for taking the time to share these kind words. We're glad you chose us and hope to be of service if you ever need help again.
My technician Wesley was very professional & explained everything he did & way. Price for service was very good. He repaired my dryer.
Price assessment: Reasonable price
Price: $350–400
Services: Dryer repair
Repair wait time: 0–1 hr
Response from the owner · 2 weeks ago
Lorrie, it is great to hear your technician provided such clear explanations and professional service while repairing your dryer. Thank you for mentioning the value you received and for sharing your experience with Mr. Appliance of Memphis. We truly appreciate your feedback and are glad we could help get everything working smoothly again.
Excellent service and professional attitude. Very helpful
Services: Service not listed
Response from the owner · 2 weeks ago
James, we're glad you found our service both professional and helpful. Thank you for taking a moment to share your experience with Mr. Appliance of Memphis—we truly appreciate it! If you ever need assistance again, we're here to help.
Mr. Appliance is professional, dependable and timely. They are trustworthy and knowledgeable. I will never use anyone else. Tyler is the best!
Response from the owner · 3 weeks ago
It’s wonderful to know you find our team so reliable, knowledgeable, and professional. Thank you for placing your trust in Mr. Appliance of Memphis and for sharing such generous praise. We’re honored to be your go-to for appliance service, and your kind words mean so much. We look forward to continuing to deliver the level of care you expect.
Needed dryer repair to fix belt issue. So glad this service is available.
Price assessment: Reasonable price
Price: $350–400
Positive: Quality, Professionalism
Services: Dryer repair
Services: Dryer repair
Repair wait time: 1–2 hr
Response from the owner · Edited 3 weeks ago
Allen, we appreciate you choosing Mr. Appliance of Memphis and are glad we could help resolve your dryer's belt issue. It's great to know our service was there when you needed it. Thank you for your feedback and for letting us be part of getting your laundry routine back on track.
Technician was prompt, on time, explained what was needed, efficient.
Price assessment: Not sure
Price: $400–450
Services: Washing machine repair
Repair wait time: 1–2 hr
Response from the owner · 3 weeks ago
We appreciate you sharing your experience, James. It's great to hear the technician arrived promptly, explained everything clearly, and got the job done efficiently. Thank you for choosing Mr. Appliance of Memphis and taking the time to let us know how it went!
Glad to hear the appointment was on schedule and the service met your expectations. Thank you for sharing your feedback and for choosing Mr. Appliance of Memphis.
I used Mr. Appliance 4 years ago. The technicians name was Dsvid. He helped my leak problem behind the washer machine.
Earlier this year, I had a younger technician regarding both washer and dryer. He couldn't read the model numbers on the appliances because the model was no longer available. He suggested I buy a new washer and dryer.
Today, the same young technician came by because I could not take out the dryer lint tray, which sits on top of the dryer. I'm assuming he did a diagnostic. I just saw him on his iPad. He quoted a price of $400 just to clean the excess lint inside my dryer. I told him thanks but no thanks.
I found another appliance repair company that came by and cleaned our the excess lint for far less! Overcharging people is just wrong. I am a retiree, and don't have home warranty.
Response from the owner · 3 weeks ago
Genia, we’re sorry your recent experience with us was disappointing, especially after you had a positive experience with our team in the past. We understand your concern about the estimate you received and why the cost difference compared with the service you ultimately chose was frustrating. Our team is reviewing the details of your recent visit to better understand what happened. Thank you for bringing your concerns to our attention.
Mr. Appliance of Memphis
