Steve Rod
Review from Google · view on GoogleBest cell phone store
Mr Phone Pro Lakeland | Samsung, iPad , Cell Phone & iPhone Repair | Computer, Game Console, Xbox & Ps5 Repair
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%91+57.8Reliability 28%84+23.7Replies to reviews 8%98+8.1Experts Score= 90Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 50 computer repair servicesPosition by Experts Score among all companies we track in this category. · better than 57%
4.9 ★★★★★ 2,747 Google reviews · 12 photos
97%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
Oct 2026latest review
Mr Phone Pro Lakeland | Samsung, iPad , Cell Phone & iPhone Repair | Computer, Game Console, Xbox & Ps5 Repair at a glance
Customers frequently cite fast turnaround times, affordable pricing, and professional service for screen, battery, and virus repairs. Many note the availability of payment plans and trade-in options for used devices. However, some reviewers report issues with repair quality, such as devices malfunctioning after service, unexpected additional charges, and instances where staff did not have reserved phones in stock.
- Google rating: 4.9 out of 5 from 2,747 reviews (97% five-star).
- Reviews on this page: 2,747 Google reviews (2,095 with written comments, 189 with photos).
- Owner responses: the business replied to 95% of reviews.
- Most recent review: October 24, 2026.
- Service: Computer Repair Service serving Lakeland, Florida.
Data from Google, last updated October 25, 2026.
Score profile vs other computer repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr Phone Pro Lakeland | Samsung, iPad , Cell Phone & iPhone Repair | Computer, Game Console, Xbox & Ps5 Repair: 91/100 on this factor. Category median: 91.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr Phone Pro Lakeland | Samsung, iPad , Cell Phone & iPhone Repair | Computer, Game Console, Xbox & Ps5 Repair: 84/100 on this factor. Category median: 86.A
84
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr Phone Pro Lakeland | Samsung, iPad , Cell Phone & iPhone Repair | Computer, Game Console, Xbox & Ps5 Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr Phone Pro Lakeland | Samsung, iPad , Cell Phone & iPhone Repair | Computer, Game Console, Xbox & Ps5 Repair: 98/100 on this factor. Category median: 85.A
98
Bar = this company · dark tick = category median.
Star ratings
2,747 Google reviews we collected
- 5 stars2,67197%
- 4 stars110%
- 3 stars50%
- 2 stars60%
- 1 star542%
Praise vs complaints
Phrases our text analysis found in 2,095 written reviews
- Praise1,69197%
- Complaints553%
Topic share
How often each topic comes up in the written reviews
- Quality & results37521%
- Staff & attitude36521%
- Price & value36221%
- Speed & response33719%
- Would recommend22913%
- Honesty & trust573%
- Communication211%
What customers talk about
We read 2,095 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great experience , professionalism and overall , a great establishment”
“of course got an older, used 13 pro max iPhone that was messed up, the camera and volume had problems.”
“The staff was professional, quick, and knew exactly what they were doing, which made the whole experience smooth and stress-free.”
“The people there were rude and arguing especially the person in the Pic when you search the store they cheat innocent people”
“had my husbands phone fixed quickly same day worth it.”
“left with a phone that overheated for 186$ complete rip off would not recommend”
“Took care of all my viruses, fast and I was able to keep all my information”
“long delay in service and lack of communication with the customer”
“Phone Pro, and I would highly recommend them to anyone.”
“…put a used battery in my phone so now I am replacing my battery again never again…”
“It’s not easy to find places that are both fast and reliable, but they definitely delivered.”
“Your time and money are worth more than waiting a month+ with zero transparency.”
“I didn’t have to wait long, and everything was explained clearly so I understood my options.”
People customers mention
- Marc 59 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Michelle16 hours ago★★★★★
Got my battery fixed. Awesome staff recommend if you need anything for your phone come here!!!! 😀
AbbygaleLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 16 hours ago★★★★★
Great customer serivce.had my husbands phone fixed quickly same day worth it.will come back again
M1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Got a new phone with them, it low payment and good payments plans. No credit needed. Thanks gor my new Samsung phone
Scott6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I was struggling to fix my phones. I was not letting me add contacts. The girl in the front helped me fast
Faith4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★
Came in to fix speakers, now my speakers and my screen doesn’t work and they refuse to fix it! Even tho they are the ones who broke my phone! My phone was in better shape before coming here. Also way over charged! Came here 4 times in total and had to pay more every time. Will be filing a Florida consumer complaint. Don’t come here!
frankie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I came into mister fond pro. Got my phone done, great price. Great service. Great personalities. You need to check it out this, mr. Pro phone store
Photos
Customer reviews
4.9 ★★★★★ 2,747 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Steph Rodriguez
Review from Google · view on GoogleBest places to get rid of viruses
Michelle Lybarger
Review from Google · view on GoogleGot my battery fixed. Awesome staff recommend if you need anything for your phone come here!!!! 😀
Alexis Wiiliams2 reviewsTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFix my iphone 15 screen
Abbygale WeatherfordLocal Guide · 9 reviewsTotal number of Google reviews Abbygale has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer serivce.had my husbands phone fixed quickly same day worth it.will come back again
iz findout1 reviewTotal number of Google reviews iz has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad the best experience!. Hot exactly what I was looking for.
mohammed Almadi11 reviewsTotal number of Google reviews mohammed has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best phone repair.
Gwendolyn Quidgeon9 reviewsTotal number of Google reviews Gwendolyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience , professionalism and overall , a great establishment
Marleaux J1 reviewTotal number of Google reviews Marleaux has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest store to buy sell or repair and reqpir phones
Response from the owner · 2 days ago
We're so glad to hear you think of us as the best place for buying, selling, or repairing! It's feedback like yours that keeps us motivated. We truly appreciate your kind words and look forward to your next visit.
M. port1 reviewTotal number of Google reviews M. has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest store to buy affordable used phones
Response from the owner · 2 days ago
It means the world to us to hear you call us the best store! Your feedback inspires our team to continually provide top-notch service. We can't wait to welcome you back for your next visit.
Business details
- Address: 2707 US-92, Lakeland, FL 33801
- Phone: (863) 500-4323
- Website: mrphonepro.com
- Service area: Lakeland, FL