* I had a 5-star experience from the moment I called. Everyone was helpful and professional. Excellent service. Sydney explained everything clearly, helped me with the finance process and made sure I was satisfied with everything. John was wonderful too. He told me my options on the first visit , the expectations for when the work would be done and I just couldn’t have asked for a nicer and more knowledgeable person to do the work. One thing that might be little but stands out for me. They came and did the work (in a very timely manner) but you wouldn’t have even known they did any work besides the obvious. They picked up and cleaned everything up. There wasn’t any trash or dirt left around. I would use this company over and over again
Thank you, Charity, for such a thoughtful 5-star review! We’re so glad Sydney, John, and the entire Mr. Rooter of Charlotte team provided a professional, helpful, and thorough experience from the first call through the completed work. Clear communication, explaining repair options, helping customers understand financing, completing work on schedule, and leaving the home clean are all important parts of the service we aim to provide. At Mr. Rooter Plumbing of Charlotte, we’re proud to help homeowners with plumbing repairs, sewer and drain service, drain cleaning, leak detection, water heater service, toilet repair, and other residential plumbing needs throughout the greater Charlotte area. From Monroe to Mooresville, our team is committed to dependable local plumbing service, quality workmanship, and a customer experience worth recommending. Thank you again for trusting Mr. Rooter of Charlotte — Charlotte’s Sewer & Drain Expert!
