Google reviewers rate Mr. Rooter Plumbing of El Paso 4.8 out of 5 based on 1,428 reviews, with the owner responding to 39% of them. Customers frequently cite punctuality, professional communication, and transparent pricing as key strengths, noting that technicians often explain repairs clearly and arrive promptly for services like clog removal and leak detection. However, some low-star reviews criticize the company for high diagnostic costs, incorrect business hours, and unprofessional phone interactions, indicating that while field service is generally well-received, administrative and billing experiences can be inconsistent.
Google rating: 4.8 out of 5 from 1,428 reviews (92% five-star).
Reviews on this page: 1,428 Google reviews (948 with written comments, 21 with photos).
Owner responses: the business replied to 39% of reviews.
Most recent review: October 24, 2026.
Service: Pipe Repair Service serving El Paso, Texas.
Data from Google, last updated November 2, 2026.
Star ratings
1,428 Google reviews we collected
4.8of 5
5 stars1,30992%
4 stars524%
3 stars111%
2 stars50%
1 star514%
Praise vs complaints
Phrases our text analysis found in 948 written reviews
96%praise
Praise1,89896%
Complaints744%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude59830%
Speed & response41921%
Quality & results29515%
Would recommend20410%
Price & value19710%
Communication19110%
Honesty & trust683%
What customers talk about
We read 948 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very helpful and provided transparent advice and options for possible solutions.”
“Rude and unprofessional over the phone on Aug7, 2026.”
“It solved our problem quickly and explained everything that was done.”
“The gentleman plumber were aware of the problem and fixed it.”
“The young man came in to check my boiler , I had told him the gas company tried turning it on but it was not working.”
“I really appreciate their help and would definitely recommend Josh and Larry to anyone needing plumbing work.”
“Amazingly enough, she had a plumber at my house within 30 minutes and I did not have to pay for the estimate - this would normally deserve 5 stars!”
“…cheapest, but their knowledge, hard work and professionalism is well worth it.…”
“a Very Bad Experience with this Company I will never Hire Them Again Overpriced just Because it was a Sunday no Rating Given Cause they don't deserv…”
“Joshua explained the work he would be doing and provided a rationale for his processes.”
“In addition to this, the person they sent could not explain what the $500 dollars was for.”
“the tec name joe was very helpful, knowable and up front he is a great Plumber”
“Got them through Angi and will never work with such a shady outfit again.”
People customers mention
Gilbert25 reviews
Mario21 reviews
Joe19 reviews
Pearl19 reviews
Tony15 reviews
Joshua12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Highly recommend!! Very knowledgeable and professional!!
Price assessment: Great price
Price: $400–600
Services: Faucet installation
Response from the owner · a week ago
Really appreciate your feedback, Joe. We’re glad our team’s expertise and professionalism made your experience with Mr. Rooter Plumbing of El Paso a good one. Thank you for recommending us!
D
Dolores Case3 reviewsiTotal number of Google reviews Dolores has written across all businesses on Google Maps, not just this one.
Excellent professional people and service. Thank you for your timeliness and professionalism.
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
Response from the owner · a week ago
Really glad the service and professionalism stood out during your visit. Thank you for your thoughtful feedback and for choosing Mr. Rooter Plumbing of El Paso!
C
Chris Tenn8 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Dan performed a routine annual disgnostic of our hot water heter. He was very helpful and provided transparent advice and options for possible solutions. He provided us his recommendations and let us make am informed decision on next steps. Appreciate his thoughtfulness and courtesy.
Response from the owner · a week ago
We appreciate you sharing your experience, Chris. It is great to hear that our team member provided clear advice and made sure you had all the information needed to decide on next steps for your hot water heater. Thank you for choosing Mr. Rooter Plumbing of El Paso, and we are glad the service was helpful and courteous.
S
Samuel Obayayi3 reviewsiTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
The gentleman plumber were aware of the problem and fixed it.
Price assessment: Not sure
Price: $1,800–2,000
Services: Service not listed
Response from the owner · a week ago
We appreciate you taking the time to share your experience, Gloria. We're glad our team was able to identify the issue and get it resolved for you. Thank you for choosing Mr. Rooter Plumbing of El Paso.
R
Ronald HutterLocal Guide · 4 reviewsiTotal number of Google reviews Ronald has written across all businesses on Google Maps, not just this one.
Manny was great. It solved our problem quickly and explained everything that was done. Manny was very friendly and made my uncle very comfortable. Thank you Manny and Mr. Rooter!
After clearing a clogged toilet, we had Manny and Larry come back the next day to run a camera and found where the blockage really was. They explained to my Uncle exactly what needed to be done to clear the entire line, it was a lot of work. Pearl, Manny and Larry were very friendly and professional. We would use Mr. Rooter again.
Price assessment: Reasonable price
Price: $1,800–2,000
Services: Toilet repair
Response from the owner · 3 weeks ago
We appreciate you sharing your experience, Chris. We're glad our team member was able to resolve the issue quickly, explain everything clearly, and make your uncle feel comfortable during the visit. Thank you for choosing Mr. Rooter Plumbing of El Paso and for your thoughtful words!
M
Manuel Chavira11 reviewsiTotal number of Google reviews Manuel has written across all businesses on Google Maps, not just this one.
This people have a great business ethic, very professional and great heart. I got the break i needed at the right time from the right people. Thank you Mr. Rooter
Price assessment: Great price
Price: $1–200
Services: Outdoor plumbing system repair
Response from the owner · 3 weeks ago
We appreciate your thoughtful words. We're glad our team at Mr. Rooter Plumbing of El Paso could be there when you needed us most. Thank you for sharing your experience.
J
Joshua Hall3 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Immediate response, after my initial call to company. Excellent customer attitude with swift explanation of work to be done. Job well done!
Price assessment: Reasonable price
Price: $2,000+
Services: Plumbing leak detection, Sewer cleaning, Outdoor plumbing system repair
Response from the owner · 3 weeks ago
We appreciate you sharing your experience, Joshua. It’s great to know our team was able to get back to you quickly and keep things clear every step of the way. Thank you for choosing Mr. Rooter Plumbing of El Paso and for your positive feedback!
