Customers frequently highlight the punctuality, professionalism, and clear communication of the technicians, noting that staff often explain the scope of work and provide upfront pricing. Services range from drain clearing to complex pipe repairs, with many reviewers praising the team's ability to resolve issues efficiently and respectfully. However, some low-star reviews criticize inaccurate arrival time estimates, perceived price gouging on simple jobs, and instances where technicians left without properly communicating the outcome or completing the work.
Google rating: 4.9 out of 5 from 648 reviews (95% five-star).
Reviews on this page: 648 Google reviews (524 with written comments, 22 with photos).
Owner responses: the business replied to 86% of reviews.
Most recent review: October 22, 2026.
Service: Septic Tank Service serving Garden Grove, California.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
648 reviews on Google
5★618
4★17
3★2
2★3
1★8
Reviews from Google, shown as published (original wording, unedited).
BJ
Brad Jones3 reviews
★★★★★
I am waiting for the free camera inspection.
John came today and located the problem. I couldn’t be happier.
Price assessment: Not sure
Price: $200–400
Services: Drain cleaning
Response from the owner · 2 days ago
Thanks for letting us know, Brad. We appreciate your patience as you wait for the camera inspection from Mr. Rooter Plumbing of Orange County. If you have any concerns about your appointment or timing, please connect with us through our official contact channels so we can assist further.
Friday Plumbing Service with David and Carmelo and technician supervisor Mark was Excellent. Saturday and Monday service with Miguel and Diego plus the other 2 crew members including supervisor Mark was more than Excellent. They worked so hard by hearts , they emphasized great professionalism and friendly service and they are all a great asset of Mr. Rooter Co. They're excellent service is greatly appreciated.
God Bless,
Patricia Ellis
Response from the owner · 5 days ago
Your thoughtful feedback means a lot to us, Patricia. We're thrilled you felt well cared for on each visit, and we truly appreciate you recognizing the professionalism and dedication of our team. Thank you for trusting Mr. Rooter Plumbing of Orange County. We’re grateful for your kind words and hope you know how much your appreciation motivates us.
Mr. Rooter responded quickly when we experienced a clog in our home. We really appreciated their prompt service, and John was able to quickly diagnose and resolve the issue. Excellent service from start to finish!
Price assessment: Great price
Services: Drain cleaning
Response from the owner · 5 days ago
It means a lot to know that our prompt response and thorough approach made a difference for you. Thank you for taking the time to share your experience with Mr. Rooter Plumbing of Orange County. We're glad everything was resolved smoothly and we appreciate your feedback!
They are excellent!! All the plumbing is original in my new home and it’s cracked and some small holes they came in and were able to wrap the pipes and epoxy one pipe going to main drain. I saw everything on the camera and how it’s all like new now! It was a big job and Mark and his team worked together with the pipe wrapping team and I didn’t have to tear up the concrete slab it’s guaranteed for 15 years! They were always on time, respectful , they never forgot to use the foot coverings in the house! They were good communicators the whole way through which is very important when all this was going on! This is a great company they gave the manpower to see the job through every step of the way! Thanks you guys for your expert help when we needed most!
Lisa and Roy
Response from the owner · a week ago
Lisa and Roy, we really appreciate you taking the time to share such a detailed account of your experience. It means a lot to know that our team kept you informed throughout the project and helped resolve everything without a major disruption. Thank you for trusting Mr. Rooter Plumbing of Orange County with such an important job and for your kind words about everyone involved. We’re glad the repairs brought peace of mind and everything is running like new!
Working with the Mr Rooter company was a great choice! Daniel de Leone and Jon Rocco were prompt and professional. They resolved the problem I was having with the kitchen Sink faster than I expected!
They are the company to go with if you want excellent results.
Price assessment: Reasonable price
Price: $400–600
Response from the owner · 4 months ago
It means a lot to hear how pleased you were with your experience. Our team is glad we could help get everything back to normal for you and that the service met your expectations. Thank you for recommending Mr. Rooter Plumbing of Orange County!
Mark and his team were exceptional!
We had some damaged pipe issues in our kitchen and sewer line. Mark quickly assessed our problem and put together a great team that included Isidro, Edgar, Diego, Miguel and Camelo. They started the work immediately. We were very impressed with the level of highly skilled, professional, hardworking, careful, considerate, diligent, polite and perfectionist team. They were respectful of our property, worked quickly and we were never inconvenienced by their work. We had a complicated project and Mark was there at every step of the way and extremely responsive to all our needs and questions. It was a project we dreaded and Mark made it stress free and handled it very professionally and effectively. We are so thankful for Mark and his wonderful crew!
Price assessment: Great price
Services: Plumbing pipe repair
Response from the owner · a week ago
Hearing that your complicated project went so smoothly means a lot to us. We appreciate your thoughtful feedback and the acknowledgment of how thorough, professional and responsive our team was every step of the way. Thank you for trusting Mr. Rooter Plumbing of Orange County with such an important job, and letting us know your experience was stress free from start to finish. We truly value your kind words.
Mark and his team were fantastic to work with. Explained scope of work clearly and how the repair process would play out. Everything was explained up front and the team delivered on-time. Excellent customer service and a pleasure to do business with.
It is wonderful to hear your experience went so smoothly, Toby. Clear communication and on-time service make a big difference, and we truly appreciate you taking the time to share your feedback. Thank you for choosing Mr. Rooter Plumbing of Orange County and for trusting our team with your repair. We hope to work with you again if you ever need us in the future.
We had a great experience with Mr. Rooter and our technician, Rueben. He was on time, quoted a fair price and did a great job, going above and beyond. Will definitely use this company again!
Services: Drain cleaning
Response from the owner · 2 weeks ago
It's wonderful to hear your visit went so smoothly, Steve. We appreciate you sharing your experience with Mr. Rooter Plumbing of Orange County and are glad our team could provide prompt and thorough service. Thank you for your trust, and we look forward to helping you again in the future!
We really appreciate Ismael’s professionalism and his willingness to include us in the steps he would take to resolve our drainage problem. We found him to be very knowledgeable and personable. I especially like the fact that he wasn’t trying to sell us a line of bullshit. It’s nice to know that there are still people who approach customers with honesty and respect.
Good job Ismael we appreciate you.
Price assessment: Reasonable price
Price: $1–200
Services: Drain cleaning
Response from the owner · 3 weeks ago
Anthony, thank you for sharing such thoughtful feedback. We're glad you had a positive experience and that our team member provided honest and knowledgeable service throughout your drainage project. Your kind words mean a lot to Mr. Rooter Plumbing of Orange County. We truly appreciate you choosing us.
Ismael Kabigting was friendly, fast, and very informative.
Price assessment: Reasonable price
Price: $400–600
Services: Drain cleaning
Response from the owner · a month ago
We appreciate your kind words, Philip. It is wonderful to hear that our team member made the process easy and clear for you during your visit to Mr. Rooter Plumbing of Orange County. Thank you for choosing us and taking the time to share your experience.
