Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
Google users rate Mr. Steam Lux Carpet Cleaning five stars based on 1298 reviews, with the owner responding to 39% of them. Customers frequently cite punctuality, professional communication, and fair pricing for carpet and upholstery services. Recurring themes include thorough cleaning results and easy online scheduling. However, some low-star reviews mention incomplete stain removal, slow drying times, and unresolved post-service issues regarding missed repairs or communication breakdowns.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,299 Google reviews we collected
Phrases our text analysis found in 1,124 written reviews
Price verdicts customers left with their Google review
Middle half of what 42 customers paid ($183–$290) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,124 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Aiden did a wonderful job cleaning the carpeting in our two bedrooms and an area rug.”
“We gave him a 2 star rating because the floors and grout are clean but his professional manner is horrible”
“Online preparation and payment information was helpful.”
“The owner became very rude, accused me of trying to get a new couch, claimed the damage was already there, and said I had been hovering over his emplo…”
“He arrived on time, got right to work and we are very pleased with the results.”
“I would recommend this company for any upholstery cleaning.”
“We are very satisfied with his work and would definitely recommend his services.”
“His communication, timeliness, and quality of work were all impeccable.”
“The price was fair and the cleaning was exceptional.”
“It’s hard to find reliable vendors who consistently deliver quality work, and Joshua exceeded expectations.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Mr. Steam Lux Carpet Cleaning for 5 kinds of job. Pick one to see what they paid and said.
Joshua was fantastic. Very professional and polite. Went above and beyond to do a great job.
Joshua very professional, on time, and effective. I have been sick and he was very responsive to the noise and spraying. I would recommend this company for any upholstery cleaning.
Mr. Steamlux is a high quality service. They make scheduling easy. Aidan is professional and efficient and got the job done. I highly recommend this business!
Five stars for Joshua! Fast, clean, and amazing results. My carpet looks perfect
Joshua did a great job for me today. He was flexible in working around another service provider. Joshua is professional, friendly and asked several times for feedback to make sure his work was to my standards. Highly recommend!!
Punctual and thorough. Highly recommend! Joshua kept in touch with me the whole time from his arrival until his departure. Always a great experience.
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 225 | $176–$365 |
| Upholstery cleaning | 100 | $203–$421 |
| Carpet steam cleaning | 95 | $158–$327 |
| Pet stain & odor removal | 94 | — |
| Area rug cleaning | 71 | $158–$390 |
5.0 ★★★★★ 1,298 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Aaron did an awesome job on our floors! We have two dogs and they track in mud and dirt all the time. Our vacuuming and mopping just didn't clean it the way it should... now it looks gorgeous and almost back to the original tile! Highly recommend!
Joshua did a good job
Joshua was fantastic. Very professional and polite. Went above and beyond to do a great job.
As always, Aiden did a great job!
Joshua very professional, on time, and effective. I have been sick and he was very responsive to the noise and spraying. I would recommend this company for any upholstery cleaning.
Jimmie! Thank you for the business
Aiden did a wonderful job cleaning the carpeting in our two bedrooms and an area rug. He arrived on time, got right to work and we are very pleased with the results.
Wouldn’t recommend the service. Typical household stains weren’t cleaned. I didn’t raise my curtains that touch the floor and the guy just went around them, didn’t even bother to slightly move them. Don’t recommend it.
Hey Oksana, something definitely went wrong here. Sorry for the inconvenience, we will make it right, whether that means re-addressing the stains or a full refund. Not sure how this job went so sideways from the normal, but there has to be a way we can make it right!
Doing an online quote and scheduling was easy. Got a cheaper quote and same day service. Online preparation and payment information was helpful. Joshua showed up on time and did a very professional job. Now I know why this company gets such a high rating.
Highly recommend Mr. Steamlux! They came out on Friday to clean my sectional, and the experience was fantastic. Joshua was professional, friendly, and did an amazing job. He even made sure to verify I was completely happy with the services before leaving. I will definitely use them again!
Aiden did a great job. Very professional and explained every detail. My carpet looks brand new. Thank you Aiden for providing great service.
Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts
