Mrs. Michael Plumbers, Electricians, AC & Furnace Repair
4.8★★★★★ · 1,257 Google reviews · 24 photos
Furnace repair service · Ann Arbor, MI
Mrs. Michael Plumbers, Electricians, AC & Furnace Repair at a glance
Customers frequently praise the punctuality, clear communication, and thoroughness of technicians who handle furnace, AC, electrical, and plumbing repairs. Many note that staff explain work processes and leave homes clean, while the company maintains a 4.8 rating from 1,257 reviews with an 89% owner response rate. However, low-star reviews highlight recurring issues with rushed payment decisions, unclear pricing explanations, and arbitrary appointment cancellations that left some customers dissatisfied with the overall service experience.
Google rating: 4.8 out of 5 from 1,257 reviews (92% five-star).
Reviews on this page: 1,258 Google reviews (906 with written comments, 14 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: October 26, 2026.
Service: Electrician serving Ann Arbor, Michigan.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.8
★★★★★
1,257 reviews on Google
5★1,162
4★38
3★4
2★8
1★46
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 906 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The tech, Trinity, is always pleasant, polite, respectful.”
“They are very expensive, not professional and are not straight forward.”
“They arrive promptly and are always able to quickly diagnose and fix any issues.”
“Very thorough inspections and completed work efficiently.”
“Horrible service.”
“Inspected and grabbed the parts needed for repair in no time and all and didn't try to upsell us, would highly recommend!”
“I do NOT recommend this business based on this sloppiness.”
“She also did a fine job of communicating the results of her work.”
“…arrived timely, great communication, and clear explanation, the very reasonable quote for replacing the t and p valve on our hot water heater was cle…”
“…d it they gaslit us about saying 7k$ the time before and said it was so expensive due to “using copper vs aluminum”.…”
“I feel I can trust this company which is rare nowadays.”
“I can not believe how deceptive and dishonest this company is.”
People customers mention
Sparky117 reviews
Michaels20 reviews
Shawn20 reviews
Matt12 reviews
John11 reviews
Austin11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Tara PoloskeyLocal Guide · 12 reviewsiTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
The tech, Trinity, is always pleasant, polite, respectful. I have no doubt Trinity will get the job done and keep me informed from start to finish. She lets me know how long the heat will be off while she’s working on it, and even made an effort to say hello and chat with my elderly father while there. She made him feel comfortable which a was a nice bonus. She leaves the home spotless too and showed us before and after pics after cleaning a very dirty furnace part. Thanks!
Price assessment: Reasonable price
Price: $400–600
Services: HVAC system maintenance, Heating system maintenance
Response from the owner · a day ago
Tara, thank you for the wonderful review. Hearing that Trinity communicated clearly, left the home spotless, and made your father comfortable means a lot to us. We will pass along your kind words to her. We appreciate you taking the time to share this.
William Walther5 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
We have always had a positive experience with Mrs Michael. The technicians are clean and friendly. They arrive promptly and are always able to quickly diagnose and fix any issues.
Services: HVAC system repair
Response from the owner · a day ago
Thank you so much for the wonderful review! If you have friends or family who could use our services, we’d love to help them. Just have them mention your name when they call—they'll receive a $50 discount, and we’ll add a $50 credit to your account as a thank you!
John LaQueLocal Guide · 24 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Great team and people, the technician that came to my house (John) was outstanding and extremely helpful. Would recommend Mrs. Michael Plummers, Electricians & furnace repair anytime. Great company and people.
Price assessment: Reasonable price
Price: $1–200
Services: Heating system repair
Response from the owner · Edited a day ago
Thank you, John! We're glad to hear that John provided outstanding, helpful service and made such a positive impression. Mrs. Michael Plumbers, Electricians, AC & Furnace Repair truly appreciates your kind words about our team and your recommendation. We're grateful for your trust and look forward to serving you again!
Dianne Revoir3 reviewsiTotal number of Google reviews Dianne has written across all businesses on Google Maps, not just this one.
Only had a furnace check up so far, but I will be using Mrs. Michael’s for other things in the future. The technician, Chris, was great. He went over everything with me and was friendly, not pushy and very knowledgeable. He even showed me where my water heater is. I just moved into a manufactured home and was not sure about that. I feel I can trust this company which is rare nowadays.
Services: HVAC system maintenance
Response from the owner · 6 days ago
If you have friends or family who could use our services, we’d love to help them. Just have them mention your name when they call—they'll receive a $50 discount, and we’ll add a $50 credit to your account as a thank you!
Lori LynneLocal Guide · 22 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
I have had my furnace, AC. plumbing & electrical maintained by Mrs. Michael's and evety Technician was extremely pleasant. Did what they came to do, answered evety question showed me what they were doing and how things are working. What they cleaned & checked. Very friendly, professional & complete. Definitely will use their services again. Ive only been using them this past year and will continue to do so. Thank You.
Lori Mull
Response from the owner · Edited 2 weeks ago
Thank you so much for the wonderful review! If you have friends or family who could use our services, we’d love to help them. Just have them mention your name when they call—they'll receive a $50 discount, and we’ll add a $50 credit to your account as a thank you!
Kathy Evans11 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind words, Kathy! We're thrilled to hear that you found our service efficient and excellent at Mrs. Michael Plumbers, Electricians, and HVAC Technicians. Your satisfaction means the world to us! If you need any assistance in the future, don't hesitate to reach out.
Phil Weiss14 reviewsiTotal number of Google reviews Phil has written across all businesses on Google Maps, not just this one.
Services: HVAC system repair, HVAC system maintenance
Response from the owner · 2 weeks ago
Thank you so much for the wonderful review! If you have friends or family who could use our services, we’d love to help them. Just have them mention your name when they call—they'll receive a $50 discount, and we’ll add a $50 credit to your account as a thank you!
John Chrisekos3 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Thank you so much for the wonderful review! If you have friends or family who could use our services, we’d love to help them. Just have them mention your name when they call—they'll receive a $50 discount, and we’ll add a $50 credit to your account as a thank you!
Kim k7 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Will was very polite, informative and didn't mind questions. We would always want him to come back.
Price assessment: Reasonable price
Price: $200–400
Services: HVAC system maintenance, A/C system maintenance
Response from the owner · a month ago
Good morning Kim! Thank you so much for the 5-star review! 🌟 We're currently nominated for the Livingston County Best of the Best Award and would love your support. You can cast your vote for us here: https://yourchoiceawards.com/livingston/#
Roy CzopekLocal Guide · 64 reviewsiTotal number of Google reviews Roy has written across all businesses on Google Maps, not just this one.
Good morning Roy! Thank you so much for the 5-star review! 🌟 We're currently nominated for the Livingston County Best of the Best Award and would love your support. You can cast your vote for us here: https://yourchoiceawards.com/livingston/#
