Customers describe the agency as responsive and professional, noting that staff members explain options clearly and provide quick quotes for commercial and personal policies. Reviewers frequently highlight competitive pricing and the team's ability to secure coverage for trucking businesses. One low-star review criticizes the process for requiring paid documents and failing to resolve issues without direct client contact with the carrier.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Super recomendo muito atenciosos e honestos.
Agradecemos muito, Katiane! Ficamos felizes por saber que você nos achou atenciosos e honestos. Sua recomendação é muito importante e nos incentiva a manter o padrão. Esperamos recebê-la novamente em breve.
Foi bencao, Sao Pessoas atenciosas com trabalho excelente. Rapido e dinamicos pra resolver a questao. Que Deus continue abencoando todos eles . Amem…
Admilson, muito obrigado pela avaliação e pelas palavras carinhosas. Ficamos muito felizes em saber que a equipe foi atenciosa e que o trabalho atendeu suas expectativas com rapidez e dinamismo. Vamos compartilhar seu elogio com todos. Agradecemos a bênção e desejamos muitas coisas boas para você.
I highly recommend MSM Insurance Agency to anyone looking for reliable and professional insurance services. From the very beginning, Moama was friendly, honest, patient, and truly had my best interests at heart. She took the time to understand my situation, answered all of my questions, and was always responsive whenever I needed help. I honestly thought I wasn't going to be able to get insurance for my trucks, but thanks to her dedication and expertise, she made it happen. The entire process was handled with the highest level of professionalism, and I always felt supported and understood. Thank you so much for all of your hard work and for helping me when I needed it the most. I truly appreciate everything you've done and highly recommend MSM Insurance Agency to anyone in need of insurance.
Thank you so much for your kind words and for recommending MSM Insurance Agency. We're thrilled Moama was able to secure coverage for your trucks and that you felt supported and understood throughout the process. We pride ourselves on honest, patient, and professional service, and your feedback means a lot. Please let us know if you need anything else in the future.
After speaking with several agents in town, Moema was quick and professional with getting me a quote and policy -- got coverage within an hour! I highly recommend!
Thank you, Michael, for the glowing review! We're thrilled Moema was able to get you a quote and policy so quickly and professionally. We appreciate you recommending us and are glad we could make the process easy. If you need anything in the future, we’re here to help.
Wonderful and very professional! I highly recommend her — she takes care of all my policies.
Thank you so much, Rebeca! I'm thrilled to hear you find my service professional and that I can take care of all your policies. I appreciate your recommendation and look forward to continuing to support you.
I highly recommend MSM Insurance Agency. I compared three different brokers, and Moema stood out as the most responsive and helpful in finding the right coverage for my business. What really set her apart was going beyond just insurance, she also shared a list of carrier brokers, which has been a valuable resource as I continue building my company. As a trucking business, I frequently need Certificates of Insurance (COIs), and MSM consistently turns them around quickly without any issues. If you’re looking for an agency that’s professional, responsive, and actually understands what growing a business needs, MSM is a great choice.
Thank you, Ivan, for the glowing recommendation and for choosing MSM Insurance Agency. We’re glad Moema’s responsiveness, the carrier broker list, and our quick COI turnaround have been valuable for your trucking business. We appreciate your trust as you grow your company and look forward to continuing to support your insurance needs.
Attentive, she uses all the resources to help… treats her clients very well. I recommend her to everyone.
Thank you, Leonardo. We’re so glad you felt well cared for and that our team could use all available resources to help. We appreciate your recommendation and look forward to serving you again.
Excelente o atendimento, da cotação até o fechamento do Seguro, e obrigado pela paciência!!!
Thank you for your business!
Excellent and fast service.
Thank you so much for your kind words! We're thrilled to hear you experienced excellent and fast service. We appreciate your feedback and look forward to serving you again soon.
Working with her has been an absolute blessing. From day one, she was patient, professional, and incredibly knowledgeable. She took the time to explain every option in a way that was easy to understand and made sure I felt confident with every decision. What I appreciated most was her honesty and dedication. She didn’t try to oversell anything — instead, she focused on what actually fit my needs and helped me save money where it mattered. Her communication was always fast, clear, and caring. You can really tell she takes pride in her work and genuinely wants the best for her clients. If you need an insurance agent who is reliable, trustworthy, and truly goes above and beyond, she is the one you want on your side. I highly recommend her.
Thank you so much for your kind words, Angel! We're thrilled to hear that your experience was so positive and that our team could provide the support and guidance you needed. Your satisfaction and trust mean the world to us, and we are always here to help with your insurance needs. We truly appreciate your recommendation and look forward to continuing to serve you in the future.