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MST Cleaners

Carpet cleaning service · Baldwin Park, CA · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 108 carpet cleaningPosition by Experts Score among all companies we track in this category. · better than 91%
5.0 ★★★★★ 34 Google reviews · 8 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review

MST Cleaners at a glance

MST Cleaners holds a perfect 5.0 rating from 34 reviews, with customers consistently praising the company for punctuality, clear communication, and affordable pricing. Reviewers frequently highlight the effective removal of pet stains and the thorough cleaning of carpets, rugs, and upholstery, noting that the service is efficient and professional. The owner has not replied to any reviews, yet clients report high satisfaction with the results and often express intent to become repeat customers.

  • Google rating: 5.0 out of 5 from 34 reviews (100% five-star).
  • Reviews on this page: 34 Google reviews (34 with written comments).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 24, 2026.
  • Service: Carpet Cleaning serving Baldwin Park, California.

Data from Google, last updated October 25, 2026.

Score profile vs other carpet cleaning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction99Reliability98Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 99 (median 96)Reliability: 98 (median 97)Momentum: 100 (median 100)
MST CleanersCarpet Cleaning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MST Cleaners: 99/100 on this factor. Category median: 96.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MST Cleaners: 98/100 on this factor. Category median: 97.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MST Cleaners: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 72.–
–

Bar = this company · dark tick = category median.

Star ratings

34 Google reviews we collected

  • 5 stars34100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 34 written reviews

  • Praise80100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Speed & response1721%
  • Staff & attitude1620%
  • Quality & results1519%
  • Would recommend1418%
  • Communication911%
  • Price & value68%
  • Honesty & trust34%

What customers talk about

We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “…nal speed, punctuality, and professionalism, ensuring a seamless and efficient carpet cleaning experience, with a price that exceeded my expectations…”
  • “e staff at this company provided exceptional speed, punctuality, and professionalism, ensuring a seamless and efficient carpet cleaning experience, wi…”
  • “Great experience from the scheduling to the actual carpet and upholstery cleaning.”
  • “Our couch looks great and we would always recommend them.”
  • “Great work done, communicated well and fair pricing.”
  • “The pricing was very affordable and the crew were professional from start to finish.”
  • “Amazing customer service, fast, reliable and my carpets look brand new!”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Gabrielle23 hours ago★★★★★

The specialist did an amazing job on my carpet. I have 3 cats, yes I said not 1 or 2 but 3 cats. And recently they started tag teaming peeing all over the place. I thought I was going to have to replace the carpet. He came and did his thing I am so excited now I can keep the carpet and the cats. Thanks for doing an amazing job

Ivan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Great experience from the scheduling to the actual carpet and upholstery cleaning. Very courteous and prompt. Rugs and chairs looked great. Very happy and would recommend.

Daniel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

They were here on time, great communication. Efficient, clean and responsible representation of their company. Our couch looks great and we would always recommend them.

Leah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Highly recommend. The staff at this company provided exceptional speed, punctuality, and professionalism, ensuring a seamless and efficient carpet cleaning experience, with a price that exceeded my expectations as a top notch rug cleaning service.

Jack2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

MST Cleaners was reliable, efficient and prompt. The pricing was very affordable and the crew were professional from start to finish. I will continue to use them for my carpet and rug cleaning.

Marin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service, amazing work. Very professional and always satisfied. Highly recommend.

Photos

Customer reviews

5.0 ★★★★★ 34 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Filter by topic — each topic is highlighted in the reviews in the same color
Gabrielle Lush
Review from Google · view on Google
★★★★★

The specialist did an amazing job on my carpet. I have 3 cats, yes I said not 1 or 2 but 3 cats. And recently they started tag teaming peeing all over the place. I thought I was going to have to replace the carpet. He came and did his thing I am so excited now I can keep the carpet and the cats. Thanks for doing an amazing job

Ivan Brooks2 reviewsTotal number of Google reviews Ivan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience from the scheduling to the actual carpet and upholstery cleaning. Very courteous and prompt. Rugs and chairs looked great. Very happy and would recommend.

Daniel Knox4 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They were here on time, great communication. Efficient, clean and responsible representation of their company. Our couch looks great and we would always recommend them.

Leah Ward3 reviewsTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highly recommend. The staff at this company provided exceptional speed, punctuality, and professionalism, ensuring a seamless and efficient carpet cleaning experience, with a price that exceeded my expectations as a top notch rug cleaning service.

Jack Cayley2 reviewsTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

MST Cleaners was reliable, efficient and prompt. The pricing was very affordable and the crew were professional from start to finish. I will continue to use them for my carpet and rug cleaning.

Sarah Binns3 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great work done, communicated well and fair pricing.

Marin Faye2 reviewsTotal number of Google reviews Marin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service, amazing work. Very professional and always satisfied. Highly recommend.

Ella Marie1 reviewTotal number of Google reviews Ella has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highly recommend. Removed tough carpet stains with great results. Friendly and responsive.

David Perry2 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I seriously did not think my carpet could look this clean again. This company is magic. The guy worked fast and did not miss a single spot.

Violet Hayes3 reviewsTotal number of Google reviews Violet has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Scheduling was easy, and the crew showed up exactly when promised. They were professional and fast without cutting corners. My carpets have never looked this good.

MST Cleaners on Google Maps →

Business details