Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts
Customers frequently highlight prompt appointments, thorough examinations, and clear communication regarding costs and treatment options. Staff are often described as gentle with anxious pets and helpful in explaining medical issues. Recurring criticisms include excessive appointment confirmation communications, perceived pressure to sign wellness plans, and isolated reports of inadequate care or mishandling of cremation services.
Data from Google, last updated November 11, 2026.
1,112 Google reviews we collected
Phrases our text analysis found in 790 written reviews
How often each topic comes up in the written reviews
We read 790 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kind to the pups, did not charge us for service that ended up being not necessary.”
“And also unethical, unprofessional, and inappropriate.”
“Called them and they got us in next day, and to our relief, it was only an infection in his foot!”
“She takes prescription meds, and every single time we have to refill them, there is a hiccup- and my dogs meds are delayed.”
“They always do a great job at explaining everything and addressing my concerns.”
“…to open the bag two weeks later I’m confronted with his death in an awful, horrible and demeaning way.…”
“You can access care within a reasonable time frame.”
“I don't recommend this vet because they were overcharge you and under care for your pet.”
“The Vet was very thorough, and answered all of my questions.”
“I highly recommend that anyone with a pet take a look at Mt Hood Pet Med and their care plans.”
“Would not recommend this place and they are overly priced.”
“I trust Mt Hood Pet completely with all my animals and would never consider changing.”
“I should’ve read horrible reviews on Yelp they have I wouldn’t loose 125$ just to find out they are scammers.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.7 ★★★★★ 1,112 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Kind to the pups, did not charge us for service that ended up being not necessary. Good treats!😊
Excellent in all respects!
Ken, Thank you for your kind review. We are glad we are able to provide Barkley and Bati the care you want for them. Signed, Megan
I lost my 17 year old cat and came here for cremation services. I paid full price for cremation services. The blanket he was wrapped in when he passed had a mess inside of it from him. They took the blanket from me and told me they would wash it and get it cleaned to be picked up with him. They held onto the blanket and stuffed it into a garbage bag without washing it. They did not inform me it was not washed so when I finally had the courage to open the bag two weeks later I’m confronted with his death in an awful, horrible and demeaning way. What a terrible thing to do to somebody.
Eli, my deepest sympathy for the loss of your pet. I am truly sorry to hear this was the experience you had as this is not how we like to show up for our clients during these difficult times. I know there isn't anything I can do to fix how you received the blanket when you were reunited with your fur baby, but I do want to pass along my sincerest apologies for this experience. I will be sure to address this with our team to ensure this does not happen again to anyone. If you would like to connect around this I am happy to take your call and talk about your experience. You can call the clinic and ask for Megan. 503-666-4942. With sympathy, signed, Megan.
Things went very well as I noticed things that were right and was told of other issues happening with Bruce. All and all he is a special needs dog that requires a lot special care but...he is a very happy little guy and I see the good in him! Extremely thankful to God to still have him under my loving care! Keep praying!!
Jackie, thank you for bring Bruce in to see us and trusting us with his care. We love being able to be here to help you with all his needs. Thank you for also sharing these super cute photos of him. Signed, Megan
Colby was acting so timid, when he usually loves going to the vet. The vet tech and Dr were so gentle with him that he responded and opened up to them.
Leann, We know how scary it can be for our fur babies to come into the clinic. We are glad we are able to provide gentle care and take things slow to hopefully make each appointment a little less scary. Thank you for bringing Colby in to see us and allowing us to get to know him. Signed, Megan
Always a great experience. I bring both my 5 year old medium mutt and my 1 year old cat (per the distribution system) here for everything. My mutt is a rescue and always on edge, but they are always so aware of her needs and always have treats at the ready. The trazadone rx doesnt hurt, either. I highly recommend that anyone with a pet take a look at Mt Hood Pet Med and their care plans.
Amazing fast and super helpful. Staff is always so nice and caring
I have been taking my chihuahua there since he was a baby, he’s now 5 years old. I’ve always been pleased with the care he receives. He’s a tiny guy, and I’m a nervous mama with him, as he has had a lot of health issues.They always do a great job at explaining everything and addressing my concerns.Thank you for caring about Joey and being so good with him! Also- We love Emily as his vet tech, she does an amazing job with his nails and anal glands, and is careful and loving with him, thanks Emily!
Brandy, These pictures are so so cute! I would love to put them on the community pet board. I know that Emily loves being able to care for your baby, and is honored that you are so trusting when you come in of her! :) I will absolutely pass this feedback to her and hope that you have an incredible week! I especially love the little sloth toy! Signed, Mt Hood Pet Medical
Very friendly. Got us in quick.
I’ve been taking my cats to Mount Hood pet medical for several years now and I am always completely satisfied with my experience.
We are always glad and happy to help care for Melon and Koko! Thank you for trusting us with their care. Signed, Megan
Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts